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“Delightful and good value” 4 of 5 stars
Review of M Hotel - Different Hotels

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M Hotel - Different Hotels
4.0 of 5 Hotel   |   Albert Remansstraat 1, Genk 3600, Belgium (Formerly NH Molenvijver Genk)   |  
Hotel amenities
Ranked #4 of 12 hotels in Genk
London, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Delightful and good value”
4 of 5 stars Reviewed September 16, 2012

We visited the biennial art exhibition Manifesta in Genk and spent two nights in this delightful hotel. The company only acquired this hotel in January 2012 and are in the process of upgrading it. Public rooms are finished, and are tastefully modern and comfortable. They are in the process of refurbishing the bedrooms. Ours had apparently not yet been done, but nonetheless it was spacious and comfortable. Tea and coffee-making in the room, a safe, a fridge (with plenty of room for our own drinks), very comfortable beds, and a view over the park and lake. There's a large terrace at the back of the hotel, that opens onto the park, where you can eat - and the food is excellent, both in quality and value. The staff were all friendly and helpful - we had bought several cases of champagne in France and didn't want to leave it in the car, so they stored it in a locked room by the reception and helped us reload it when we left. The only possible drawback - that we didn't suffer - was that the front of the hotel is on a main road facing a rather run-down shopping centre, and could perhaps be noisy, so try to get a room at the back.

Room Tip: Make sure you ask for a room at the back overlooking the lake.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at M Hotel - Different Hotels, responded to this review, September 25, 2012
It is so great to hear you enjoyed your stay at M hotel! Thank you for choosing to stay with us. I hope you were able to enjoy Manifesta. Thank you for taking the time to write a review on TripAdvisor. We hope you choose to stay with us again when your travels bring you back to Genk!

With Different Regards
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78 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Brussels
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 9, 2012

We had a wedding near Genk, and due to an overbooking elsewhere, we were relocated to M Hotel. The lobby is very nice and the reception very friendly, but our room was pretty old-fashioned. Very good breakfast.

Room Tip: Parking in front of the hotel is too small.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at M Hotel - Different Hotels, responded to this review, September 25, 2012
Thank you for taking the time to post a review of our hotel. It is nice to hear you enjoyed your stay with us and our staff was helpful.

We were very pleased to have you as our guest and we hope you will give us a chance to show you how great our hotel is once our hotel is fully refurbished.

With Different regards.
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Kasterlee, Belgium
Top Contributor
62 reviews 62 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 29, 2012

Hotel is ok but not great and located at the city center, shops at walkingdistance. It needs a thorough refurbishment and quick because it's really outdated. The lobby and common areas are already done so if you enter all looks ok, so you will get disapointed when entering your room, but all is clean and the room is very spacious though. Waiters at the hotel restaurant are not noticing people wanting to order drinks so that's a minus. There is really less parkingspace at the hotel itself and also not possible to make a reservation here. Upon check-out we where wrongly charged a very high restaurant bill though we didn't had dinner locally, we had to wait at the front desk for them to sort this out although we had nothing to do with it. Person there was not very efficient and professional.

Room Tip: Wait till the hotel is refurbished.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at M Hotel - Different Hotels, responded to this review, September 5, 2012
Thank you for taking the time to post a review of our hotel.

<br><br>Please allow me to apologize for the inconvenience you have experienced during check-out and in our restaurant. We truly value such comments as this gives us the opportunity of improving what we can offer to improve your stay. <br><br>Once our hotels is fully refurbished we hope you will give us a chance to show you how great our hotel is. <br><br>
With Different regards<br>
The Different-team
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Exeter, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 29, 2012

Rooms excellent and comfortable. Staff almost helpful. Restaurant offers good food but suffers from lack of staff and customer care training. Short walk towards town has good small restaurants. Lake at rear is picturesque but home to rats and mosquitoes.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at M Hotel - Different Hotels, responded to this review, September 5, 2012
Thank you for taking the time to post a review of our hotel. It is nice to know that you enjoyed your room. Please allow me to apologize for the fact the service in our restaurant wasn't what you expected it to be. We are aware of this and I can inform you that we are working hard to improve this.<br><br>
We were very pleased to have you as our guest and we do look forward to welcoming you again soon. <br><br>

With Different regards<br>
The Different-team
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BROMSGROVE
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 27, 2012

Really Beautiful situation when you actually walk through hotel into restaurant/bar area. Big windows overlooking a lovely park and lake. The food is superb and so is the service.
The rooms are very nice and comfortable. As I said, it's a shame we only had one night here, would have loved to have stayed longer.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at M Hotel - Different Hotels, responded to this review, June 29, 2012
Thank you for taking the time to share your thoughts about your stay in our hotel. It's nice to hear you enjoyed your stay. With different regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henlow, United Kingdom
Top Contributor
162 reviews 162 reviews
31 hotel reviews
Reviews in 78 cities Reviews in 78 cities
342 helpful votes 342 helpful votes
4 of 5 stars Reviewed June 18, 2012

Genk is a very Industrial town with mining & car production the main industies, yet to stay in this hotel is ideal for tranquility and accessability to the main road from Brussels to Koln/Masterich. Facilities are very good and location is perfect for strolling (about 30 minutes round the lake) or 5 minutes to many local resturants.

Room Tip: Lake facing are best
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at M Hotel - Different Hotels, responded to this review, June 19, 2012
Thank you for taking the time to share your thoughts about your stay in our hotel. We really appreciate it. With Different regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 28, 2012

I booked 3 rooms in the ECU hotel in Genk but was contacted one day before arrival by a very friendly staffmember if we would mind to change to the M Hotel at the same rate because of a big group staying in the ECU.
Despite the average comments on tripadvisor, I did agree.
At arrival, the guy at the reception of the M Hotel was not really friendly but did what he had to do.
During our stay, they were renovating the hotel. (bar was closed, which was a pitty and a bit annoying as it was not mentioned when we were asked to change hotel ).
Breakfast was very good. Plenty of choice and view over the lake.
Location at this lake , with a big terrace at the backside of the hotel is the most important feature of this hotel anyway.
Despite the ongoing renovation, I agree with other reviewers that at this stage it's not a 4* hotel.
Summary : despite the 'special' price we paid, it was an average experience. However once fully renovated, things migth be different and when the weather allows you to sit outside, it might even become the best choice when staying in Genk.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at M Hotel - Different Hotels, responded to this review, May 2, 2012
Thank you for taking the time to share your thoughts about your stay in our hotel. We acquired the M hotel about two months ago and we are going to restyle it completely. By the time we finish the renovation works the hotel will have a homelike atmosphere and it will be the ideal dining location. In the meantime we will try to optimize our communications about the renovation works.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about M Hotel - Different Hotels

Address: Albert Remansstraat 1, Genk 3600, Belgium (Formerly NH Molenvijver Genk)
Location: Belgium > Flanders > Limburg Province > Genk
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 12 hotels in Genk
Price Range (Based on Average Rates): $$
Hotel Class:4 star — M Hotel - Different Hotels 4*
Official Description (provided by the hotel):
Located in the city centre M Hotel is located at the edge of the Molenvijverpark: right in the middle between this magnificent park and Genk's lively city centre.Comfort for every oneThe M Hotel has 83 comfortable rooms, all equipped with free wireless internet. Business guests can work as if they’re in their office and relax as if they're at home.A home away form homeIn the restaurant you can dine out, enjoy a business lunch or have a small snack. After that you can move to our sun terrace, with a view of the Molenvijver, or you can go to the bar.Top-level comfortFor only €5 per night you can park your car in the hotel’s private parking. The central station is within walking distance. There is free WIFI in the entire hotel. During the summer months you can enjoy our nice terrace with a view.M Hotel is managed by Different Hotels. ... more   less 
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Also Known As:
Nh Hotels Genk

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