I used Trip Advisor Reviews to choose this hotel, and was surprised when I had such a bad experience there. On a positive note the staff were very friendly and helpful, a good choice of food was reasonably priced, and the rooms were clean and well equipped. I was somewhat surprised to find that at breakfast, Liptons Breakfast Tea, Orange Juice and Bacon are all at an extra charge!
On the bad side, in my premium room we found on arrival that the airconditioning, the dvd player, the toilet flush mechanism and the wifi did not function correctly. The first three were corrected quickly but the wifi never worked satisfactorily. On our first day they seemed to forget to clean the room. We had a call around 5pm to ask us if we wanted it cleaned!
It is a conference hotel, and over the weekend there were more than 200 filipino locals there on some organised function, which made the place seem very noisy and busy!
Less than half way into my 4 night stay, two payments were taken from my credit card without my knowledge or authorisation. I never received an account/bill for these payments even though I was staying there. One payment was for the room and although quoted in US$ was taken without my knowledge, and in Philippine Peso at an exchange rate which effectively added about $32 to the account. The second payment (also taken without my knowledge or authorisation was later admitted to be a mistake. I was told it would be refunded within a month. I am amazed that they can take my money in 2 days, but take a month for a refund. It is 3 weeks already and so far I am still awaiting the refund. A final account for food and drink was properly presented for authorisation on check out.
Although the staff appeared to handle these problems very politely, it was very frustrating that I had to deal with 3 or 4 different people, who however polite they were, did not seem to come up with an adequate solution. I am still waitng for my refund, which my credit card company says can be done in 2/3 days, rather than a month. I would not go here again, purely for all the hassle I encountered.
- Official Description (provided by the hotel):
- The ambiance at Alta Cebu Resort is truly unique - with the feel of a tropical rain forest, modern cozy facilities, genuine service. With 50 rooms, it has the feel of a casual, intimate estate in a tropical paradise. Alta is a place where guests can meet liked-minded travelers from around the world; this includes families on vacation, couples seeking a romantic hideaway and those who want to experience a new culture. Alta also offers sustainable tourism or volunteer programs. ... more less
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- Also Known As:
- Alta Cebu Hotel Cordova
- Alta Hotel Cebu
- ALTA Cebu Resort Cebu Island/Cordova