I chose this hotel because it was a great deal with my Hilton HHonors points, but it turned out to be one of the best hotel experiences I have ever had. It will be my first choice in St. Louis from now on, and the Hilton corporate family should send all their employees here to learn how to run a great hotel.
The facility here is new and modern, but the real standout is the staff. They clearly approach their jobs like professionals, taking pride in making travel as pleasant as possible for their guests and being creative about ways to impress.
We checked in on Christmas Eve (we were in town to visit family) and the staff had put a small desktop Christmas tree in our room. On Christmas morning (after asking me if it was OK), they invited my 3 year-old to choose a wrapped gift from under the lobby tree -- a stuffed bear. Small gestures, perhaps, but really moving to a parent feeling a little guilty about dragging his child through airports and hotels on Christmas. Staff got to know us in ways that I have only previously experienced at five-star establishments.
Free breakfast was typical Hampton Inn fare, but again, the staff made the difference with their professional attitude, offering to change lobby TVs to channels we liked, keeping everything stocked and serving areas sparkling clean. It snowed while we were there, and one of the office staff workers cleared the sidewalks as soon as flakes would land.
The rooms reflect a new approach, and incorporate wonderful details that seem obvious but aren't present at most hotels. There were plenty of outlets, lights were easy to control, and there was a great up-directed LED light over the window that was perfect for leaving on through the night to prevent midnight stumbles. Our standard room included a microwave, small refrigerator, and coffee machine in addition to a large flat-screen TV. Overall, the room conveyed an aesthetic sensitivity rare in hotels.
The location looks far from St. Louis attractions on a map, but the hotel is extremely convenient to I-55 and I-255/270, so getting anywhere is an easy proposition.
Even-numbered rooms face the front of the hotel (suburban view) and odd-numbered rooms face the back...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.