Food excellent, service terrible.
We have been here before and chose to dine here as it always looked very busy, the first visit was great, atmosphere and food and the service wasnt brilliant but we had no complaints.
We decided to return for a birthday meal on Saturday night, it was half empty and there was no atmosphere.
The staff didnt seem to want to be there either, no smiles or enthusiasm, they simply did not care.
Our garlic bread with cheese was forgotten and we had to remind them and then plain garlic bread appeared, not really a problem but no apology was made and then we were charged for two! Again no apology, we usually tip but felt the staff didnt deserve any acknowledgment on this occasion.
Such a shame as the food was excellent and well presented and hot!
Maybe a little customer care training course would benefit this restaurant, people are on a night out and do not want to be served by miserable staff who seem put out to even be taking your order!
We won't be recommending this Prezzo and certainly won't be returning-but then again who's bothered!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.