My husband and I spent New Year's Eve at The Hilton, Cobham. The food was good, and the atmosphere was expectant! Considering the number of people in the restaurant (we had pre-booked, thank goodness!), the staff were efficient, and at the start of the evening I chatted to a young Italian waiter who was just delightful. At midnight we all enjoyed the fireworks - which proved to be a lovely end to the evening, and everyone was very merry! Having said that, I did notice that many of the more senior staff members had also been enjoying themselves - perhaps a little too much! In fact, other than the Italian who I had spoken with at the start of the night, it seemed that all the other 'senior' members of staff had been keeping up with the customers in terms of their drinking... Whilst I do realise that it was New Year, and I for one enjoy seeing people having fun, I did wonder what would have happened if there had been an emergency, or fire drill etc.,
As a Hilton Gold Card holder, I have stayed at many Hiltons around the world, and am *always* impressed by the professionalism of the staff. Obviously the Hilton, Cobham, is more business and function orientated than many my husband and I have enjoyed, but I did still expect the same usual professionalism that we usually enjoy commending. I'm just glad that there were no 'incidents' on Monday evening - as I'm not sure how well most of the staff would have reacted. I know that I would not drink at work, and I would take it very seriously if any of my employees were drinking 'on the job' - regardless of the celebrations going on around them. I would hope that this was a one-off, and we will be proved as much when we return at Easter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Pamina 2007
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Thank you so much for taking the time to write such a positive review following your New Years Eve celebration with us. I am delighted to hear that you enjoyed all aspects of your stay and Thank you for your encouraging feedback regarding Daniel he will be thrilled to hear this. I have received lots of fantastic feedback regarding the event I hear the firework show was very impressive.
We do like to celebrate the new year with a champagne toast for the team that are working at midnight however I can assure you that we do not allow team members to drink whilst on duty and there was a Senior Manager in the hotel at all times who is the designated fire co-ordinator should an emergency situation arise. I can assure you that at no time was yours or other guest safety compromised.
I very much look forward to welcoming you back to the hotel at Easter.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.