We attended at the Lionel Ritchie/Motown tribute night on 23rd February with my sister and her husband for her 40th birthday. We booked this in January but on arrival they had no booking for us and had to produce our receipt as proof. We had to wait at the bar whilst they brought out a table and wicker chairs and we were situated in the passageway. We were told to arrive at 7pm for 7.30pm but didn't get served our starter until 8.40pm. Staff had to squeeze by our chairs going in/out of the kitchen resulting in getting our chairs bumped every time someone passed. The entertainment had already started and we were still waiting on our dessert which we finally got at 9.45pm. On a positive note we are regular visitors to the Torrance Hotel and the food is always excellent. We were very disappointed this time so we personally handed in a letter of complaint along with a copy of the booking receipt for the attention of the manager Mr Ross and also made a telephone call to speak to him and was told he would phone back after his holiday and to this date we have still had no reply to either.. We won't be returning....
- Official Description (provided by the hotel):
- Welcoming traditional village hotel in walking distance to Scotland's largest undercover shopping and leisure centre in East Kilbride. East Kilbride has many local attractions including Village Theatre, Golf Courses, Ten Pin Bowling, Ice Skating, Odeon Cinema and is only 7 miles from Glasgow city centre. Built in 1773 by General Stuart of Torrance as a cotton-spinning mill and workers' houses the building in Torrance Square provided a focus for town life. In its many incarnations the popular Torrance Hotel has also housed a school, a shop and a Coaching Inn, but it has always been at the heart of East Kilbride. The building has retained all its original character and charm. We have 20 comfortable bedrooms including the newly refurbished Honeymoon Suite for 2007. Enjoy a meal in our warm and friendly restaurant or lounge bar which caters for a wide range of food from traditional meals to bar snacks. We are a 5 minute walk from the local train station which will take you straight into Glasgow's Central Station which runs every half hour. If more information is required then do not hesitate to ask our friendly receptionist staff. We would like to advise guests that there will be no bar or restaurant facilities for the next 4 months. We are undergoing a major refurbishment to improve the services to the guests in the future. ... more less
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- Also Known As:
- Torrance Hotel East Kilbride, Scotland