I generally try to balance the good and bad in my reviews, but here it was difficult to find much positive to say.
The good news probably relates to the decor on the ground floor and the smiling welcome from the reception team. Arrival was very good - the car park had ample spaces and I was made to feel important at check in. Come to think of it, check out was good too.
And there the good ends. I had a room on the 4th floor - a room which, on the face of it, should have been good. It was large, had a good sized bathroom with separate, walk in shower complete with side jets. However the first thing I found was that the air con unit didn't work (it just said "error" and turned itself off) so the room was hot. Then the freestanding light flickered and went out. And in the bathroom I noticed a small trail of water around the toilet leading me to believe it was leaking. Oh and the tiles on the shower step were coming away. The bed wasn't up to the normal Hilton standard either - it was OK but nothing special.
I had dinner in the bar - a rather dry steak and kidney pudding which was nevertheless hearty and filling.
Breakfast is served in the restaurant. On the morning I was there, much of the restaurant was not in use. Unfortunately the brighter area near the windows had been closed and everyone was crammed into the darker, internal seating areas. Staff didn't notice that items on the buffet needed replenishing so the dishes sat empty for some time. And when they did come out, they hadn't seen a heat source for some time.
So, in summary I have to say it was a pretty poor experience for a Hilton. Previous comments here do suggest that the hotel is due its makeover and I would certainly support that thought. The sooner the better, please.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Orbitz, Travelocity, Hotels.com, Priceline, Tingo, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your Hilton Bracknell reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Bracknell Hotel Bracknell
- Hilton International Bracknell
- Bracknell Hilton International
- Hilton Bracknell Berkshire