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“Good hotel but slow service” 3 of 5 stars
Review of Movenpick Zurich-Airport

Movenpick Zurich-Airport
Walter-Mittelholzerstrasse 8, Opfikon CH-8152, Switzerland
01 808 86 66
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Ranked #3 of 5 restaurants in Opfikon
More restaurant details
Restaurant details
Good for: Families with children, Large groups, Doing business, Local cuisine, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Buffet, Late Night, Dessert
Vancouver
Top Contributor
78 reviews 78 reviews
17 restaurant reviews
Reviews in 54 cities Reviews in 54 cities
48 helpful votes 48 helpful votes
“Good hotel but slow service”
3 of 5 stars Reviewed August 14, 2013

A good hotel nice and close to the airport for business travelers. Rooms were clean and spacious, service at the front desk was good... but they need a few more staff when it get's busy.

Easy access into city, just walk to the bus stop 5 minutes away. Area is nice, but a little out from the city. But as mentioned, bus is easy to catch.

Service in restaurant and bar is very slow. In fact... almost non-existent. Had to continually go up to ask for more drinks. I think our server came over to our table only once in the 3 hours we were there. Pretty disappointing considering the prices. Food was ok, drinks were ok, but everything overpriced. There are some better little restaurants within walking distance.

Overall its a pretty good business hotel.

  • Visited July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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87 reviews from our community

81% Recommend
    21
    49
    9
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    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
11 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
“Atrocious service”
2 of 5 stars Reviewed July 30, 2013

The room that we stayed in itself was good, very spacious and clean. and the location of the hotel is very good if you particularly need an airport hotel. The hotel is also very close to a train line that has trains getting into central zurich in about 30 minutes.

The service was however consistently terrible right from the check-in person to the people at the restaurant, right to the manager. Staff in general seemed so miserable that it felt like they were working in a morgue (if you're working in the service industry, it wont kill you to put on a smile right?).

Do note, if you book this hotel for air-conditioning while you happen to be in Zurich on a hot day dont bother. It really doesn't work. The wifi connection is absolutely useless as well. And dont bother making complaints to the hotel. They really couldn't be bothered addressing customer issues.

Bottom line - if you need an airport hotel for a night or so *and* you get a cheap rate you could consider this hotel. But I would strongly advise against paying top dollars if you aren't offered an attractive rate.

  • Visited June 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
30 reviews 30 reviews
Reviews in 27 cities Reviews in 27 cities
8 helpful votes 8 helpful votes
“Excellent for business travellers”
5 of 5 stars Reviewed July 23, 2013

location was very close to airport and the hotel had its own shuttle bus. It was far away from the main city however connected to the train station as well as bus station. Good rooms and room service. They provided us with very early morning breakfast and coffee :)

Visited August 2012
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Cullman, Alabama, United States
Senior Contributor
28 reviews 28 reviews
19 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
1 helpful vote 1 helpful vote
“Easy and convenient for business travelers”
4 of 5 stars Reviewed July 22, 2013

Chose this hotel due to its close proximity to airport. Free shuttle to/from airport with convenient pick up and drop off times.

Room was ready when I arrived at 10:00 am and there was no extra half day charge for early arrival. Room was clean and spacious, with king sized bed and ample workspace and lighting.

Dined in the outdoor patio twice and enjoyed pleasant service and a good meal both times.

Would stay here again.

  • Visited July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Peterborough, England, United Kingdom
Contributor
12 reviews 12 reviews
7 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Lovely room”
4 of 5 stars Reviewed June 29, 2013 via mobile

We stayed at this hotel as a stopover for our flight from London to Rome. I was really impressed with the room. Spotless - and even a little ducky in the bath! Lovely bathroom, nice spacious room. We were welcomed perfectly with a smile and offer of a complimentary glass of bubbles. The only thing I would mark down on is the lack of room service (we arrived quite late, but room service ceased at 1am) and that the bar was marked to be open until 1am, but last orders were taken at 12.29am. Also - arrange the free shuttle to & from the airport - it might be only 5 mins away, but taxis are not cheap! Overall, enjoye ours stop here.

Visited June 2013
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