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“Fine night before Flight” 5 of 5 stars
Review of Hilton Zurich Airport

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Hilton Zurich Airport
4.0 of 5 Hotel   |   Hohenbuehlstrasse 10, Opfikon 8152, Switzerland   |  
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Ranked #3 of 4 Hotels in Opfikon
Eden Prairie, Minnesota
Top Contributor
131 reviews 131 reviews
47 hotel reviews
Reviews in 70 cities Reviews in 70 cities
70 helpful votes 70 helpful votes
“Fine night before Flight”
5 of 5 stars Reviewed September 26, 2013

Stayed here on Hilton points prior to next morning's flight back to the States. No problems encountered--in fact--very similar to Hilton properties in US. Got upgrade to Bus Room with my gold level--Thank you! Room was not ready when we arrived, but we were there early (14:00) and they had one ready in 1 hour. They directed us to the Concierge Lounge that was available for gold level and above. Could not have beer/wine yet though as it wasn't happy hour time yet. Had nice self serve breakfast in this Lounge also before our flight.

Front desk staff were pleasant and efficient and spoke good English. Found our reservation quickly. We did not use exercise/pool/sauna areas, or other business facilities. Easy to use the Airport shuttle. Our room was quiet and had plenty of room (I don't know what the non-Business rooms are like).

Notes:
- You need to put your card key into a slot near the light switch near the door to get the main lights to work (see picture)
- Near the desk, there were many different electric plugs to handle all countries needs (see picture)
- I like the new small reading lights that many Hilton sites are putting in now (see picture)

Room Tip: Business Room is larger. Must put key card into slot to get lights to work. Many electric outlets...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, September 27, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you generally enjoyed your stay with us and are happy to read about your nice feedback. Such comments are very motivating and we have gladly shared your nice input with our team.
We are sorry that we had no room ready when you arrived but are delighted that you enjoyed our Executive Lounge.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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866 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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London
Top Contributor
68 reviews 68 reviews
65 hotel reviews
Reviews in 61 cities Reviews in 61 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed September 26, 2013

As with most Hiltons, you expect a certain level of service standards and general qualities, this hotel doesn't disappoint in any area except the rooms.

Check in is efficient friendly, public areas are modern, clean and inviting, exec lounge is comfortable and there is a shuttle from airport to hotel if you need it.

The rooms though, let the side down, nothing wrong with them, just not as good as the rest of the hotel, very dated, not as clean ( dusty) and quality just not quite as good as lounge/bar/restaurant. Sound proofing also is not great. Bathroom is very small and very dated, nothing wrong just not great.

To give this hotel a rating of 3/5 might seem a little harsh but it isn't a 4/5 i'm afraid.

I think that sums it up, this is a 3.5/5 hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, September 27, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you generally enjoyed your stay with us and are happy to read about your nice feedback. Such comments are very motivating and we have gladly shared your nice input with our team. However, we are sorry to read that we could not fully meet your expectations regarding our rooms.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netanya, Israel
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

Very good hotel. Check-in take a bit but the people are very friendly and helpful. Hilton Zurich Airport is mainly a business hotel. Fitness and sauna are nice, breakfast is very good. Really hotel to recommend,

Ishay

Room Tip: you will love it!!!!
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, September 24, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We are looking forward to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valencia, Spain
Top Contributor
64 reviews 64 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 22, 2013

A free shuttle bus runs between the hotel and airport every 20 minutes at peak times, 30 off-peak.

Check-in is efficient and friendly. Standard rooms are comfortable, but bathrooms small and somewhat dated and compare unfavourable with the other hotels we stayed in in Switzerland.

Breakfast was excellent with a huge choice. The full price is very expensive, but there's a special deal for two at weekends. The dinner menu caters for all tastes from burgers to game, and a limited range of veggie dishes.

There is a free gym and spa - the sauna and steam room are a little disappointing and the relaxation area is cold and situated between all the other facilities. At busy times, with treadmills right next to your lounger, this would not make for a relaxing experience.

This hotel is fine for an overnight stay between flights, but lacks anything special to make a longer stay attractive.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, September 23, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We are sorry for your disappointment concerning our bathrooms and the relaxation area of our Fitness Centre. Your comments have been noted for future reviews and we kindly ask you to accept our apologies for the disappointment caused.
We are looking forward to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Top Contributor
70 reviews 70 reviews
54 hotel reviews
Reviews in 46 cities Reviews in 46 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 22, 2013

spent in the hotel a two nights between business assignments; all was fine and my stay was most relaxing. Perhaps the only problem was limited staff availability at the breakfast.

The room I had (439) was located on lobby level which was initially bit confusing. The room itself was OK while quite small for Hilton's.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, September 23, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We are sorry for your disappointment concerning the breakfast service and the size of your room. Your comments have been noted for future reviews and we kindly ask you to accept our apologies for the disappointment caused.
We are looking forward to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed September 20, 2013 via mobile

Very good hotel. Checkin take a bit but the people are very friendly and helpfull. Hilton Zurich Airport is mainly a business hotel. Fitness and sauna are nice, breakfast is good. Really hotel to recommend.

Stayed September 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, September 23, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you enjoyed your stay . Your nice feedback has been gladly shared with our team. Thank you very much.
We are looking forward to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards,
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tucson
Top Contributor
124 reviews 124 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed September 19, 2013

Front desk very nice, concierge very sincere. Except for Benjamin in the bar, restaurant staff cold and disinterested.A massive breakfast buffet is offered at 6am. We arrive at 5: 58 and every hot item we selected was cold or room temperature. How?? Every morning I had to chase down housekeeper as room lacked something you'd expect. ..LIKE towels. Why does Hilton ask for preferences Before check in but never follows through?
Free bus transportation was very nice and very punctual.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonzurichairport, General Manager at Hilton Zurich Airport, responded to this review, September 20, 2013
Dear Guest
Thank you very much for your stay at the Hilton Zurich Airport and your comment on Tripadvisor.
We are delighted that you generally enjoyed your stay with us. Such comments are very motivating and we have gladly shared your nice input with our Front Desk team.
However, we are very sorry about your disappointment concerning the friendliness and helpfulness of our bar and restaurant team members. Please accept our sincerest apologies. We have discussed this issue with the team and will intensify our internal controls. Thank you very much for having brought this to our attention.
We also very much regret the inconveniences concerning the breakfast and the housekeeping service. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at a Hilton Hotel.
We do hope to have the pleasure of welcoming you back again soon to the Hilton Zurich Airport.
Best regards
Michael Reinhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Zurich Airport

Address: Hohenbuehlstrasse 10, Opfikon 8152, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Opfikon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Opfikon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Zurich Airport 4*
Number of rooms: 323
Official Description (provided by the hotel):
Situated in the heart of Zurich's northern business district and surrounded by forest and fields. Benefit from a central location, just 5 minutes from the airport and 15 minutes from the city centre with its famous sights. With a spacious conference-area of 25 meeting rooms, modern design and a broad variety of business facilities, the hotel represents the ideal venue for any event. ... more   less 
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Also Known As:
Hilton Zurich Airport Hotel Opfikon
Hilton Hotel Zurich Airport
Hilton Opfikon
Opfikon Hilton
Hilton Zurich Airport Canton Of Zurich, Switzerland

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