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“Great location, but unimpressive” 2 of 5 stars
Review of Radisson Blu Hotel, Zurich Airport

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Radisson Blu Hotel, Zurich Airport
4.5 of 5 Hotel   |   Zurich Airport, Opfikon 8058, Switzerland (Formerly Radisson SAS)   |  
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Ranked #2 of 4 Hotels in Opfikon
Certificate of Excellence 2014
GreenLeadersPlatinum level
Marin County
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great location, but unimpressive”
2 of 5 stars Reviewed June 20, 2014

This hotel was recommended to me because I had a very early morning departure from Zurich the following morning. The location is excellent for that purpose, but it's the only reason I'd ever consider staying there again.

The room was dated and not very clean. As an example, there was a large orange colored bench up against the wall under the television set that I assume was intended as a place to put luggage. It had a huge stain on it and was generally dirty. Bathroom floors were also very worn looking, again to the point of looking like they weren't clean. There was a window between the bathroom shower and the main part of the unit, so anyone wanting privacy while taking a shower had better be alone. Although, the hotel had taped (literally with transparent tape) brown paper on the window to provide privacy. I wouldn't expect that in a Motel 6, let alone in a $300+ a night hotel in Zurich. Lastly, I requested a morning wake-up call, which never occurred. I could have missed my flight had I not set an iPhone backup alarm. 2 star hotel at best, but 5 star location in airport.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson-Blu-Zurich, General Manager at Radisson Blu Hotel, Zurich Airport, responded to this review, June 23, 2014
Dear kevin d

Thank you very much for taking the time to comment on your stay with us. We regret to hear you were not happy with the service you received or the hotel in general. I understand your concerns regarding the wake up call, I will take this to my Front Office Manager and discuss this matter with him. We appreciate constructive feedback, as we can only benefit from it.

We nevertheless hope to be able to welcome you back again and next time convince you of our 4star superior standard.

Thank you once again and kind regards from Zurich,

Werner Knechtli
General Manager
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1,222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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English first
PUNE, India
1 review
4 of 5 stars Reviewed June 20, 2014

Good Hotel within the Airport. Easy for connection flights and easily accessible to train and other services the bank is right there for currency exchange. Restaurant serves you the best wine of your choice. On Duty staff was polite and helpful.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Radisson Blu Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson-Blu-Zurich, General Manager at Radisson Blu Hotel, Zurich Airport, responded to this review, June 23, 2014
Dear Dolly D

Thank you so much for sharing your experiences. We are glad you enjoyed your time spent here at our hotel.

We would be delighted to welcome you back again in the near future.

Best wishes,

Werner Knechtli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
1 review
1 of 5 stars Reviewed June 18, 2014

I stayed in the hotel for a night because my flight was cancelled and when I was in the plane I realized that all my money was gone. It was a big amount so I was that nervous that I made the air-hostess ask the pilot to call the hotel to ask if they had my money. The answer was "no". When I arrived to my destination, I wrote a complain at Swiss (my air company) and at the Police Station and send it to the hotel. The answer I received from them was that they had asked their staff and that they didn´t have the money and, as it wasn´t in the safety box, there was nothing they could do for me. Terrible news for me. I wasn´t expecting such treatment from such a high standard hotel. If staff does this in this kind of hotel....

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson-Blu-Zurich, General Manager at Radisson Blu Hotel, Zurich Airport, responded to this review, July 2, 2014
Dear Sara x

Thank you very much for taking the time to comment on your stay with us. We have taken note of your complaint. However, as your stay was a year ago, the investigation on this will be a difficult one. We do nevertheless take these comments seriously. Thank you once again.

Best regards,

Werner Knechtli
General Manager
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Rome, Italy
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 15, 2014

this is a useful to stay if you full day business meeting. It is in the airport and it is just out of your flight. At the check in you are welcome by a nice experience: a great glass tube full of wine bottles. these are not for you unless you order them at the restaurant. Nice place.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson-Blu-Zurich, General Manager at Radisson Blu Hotel, Zurich Airport, responded to this review, June 16, 2014
Dear Luciano B

Thank you very much for your comment. Great you enjoyed your meeting with us and that you liked our unique Wine Tower.

We hope to welcome you back again in the near future.

Kind regards,

Werner Knechtli
General Manager
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Switzerland
Top Contributor
74 reviews 74 reviews
33 hotel reviews
Reviews in 43 cities Reviews in 43 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed June 11, 2014

I've stayed at the Radisson Blu a number of times when departing on early flights and this review is well overdue. The hotel is ideally located within the terminal and very convenient for the Railway station, it also has dedicated parking on the 8th floor of P3. For those familiar with the chain this hotel is significantly better than other members of this group in other airports around the world but with prices to match.

As many have remarked, the bar and wine cellar in the lobby are unusual and always raise a smile. The rooms are well appointed and quiet. Breakfast is served in a slightly cramped area just off the lobby and could be better but to be honest I've only used it once.

All in all it does exactly what it needs to do … smoothly and effortlessly.

Room Tip: Business Rooms come with free WIFI and include breakfast.
See more room tips
  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson-Blu-Zurich, General Manager at Radisson Blu Hotel, Zurich Airport, responded to this review, June 12, 2014
Dear Hugh B

Thank you very much for your review and that you found time to write about your many experiences here at our hotel. We are glad you have always been happy with our service and product in general.

Regarding the breakfast, our Super Breakfast Buffet is located in the Filini Restaurant but we have a Grab & Run for the early birds which is small and located in the lobby.

Thank you once again and we would be delighted to welcome you back again in the near future.

Kind regards,

Werner Knechtli
General Manager
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Lake Worth, Fl
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 10, 2014

The Radisson Blu Hotel was an excellent choice for us. It was walking distance from the terminal and the building itself was beautiful to look at. The room was large by European standards and very comfortable. There was an in room fridge and a coffee/tea maker, all very welcome after a transatlantic flight. The very early check in was not a problem. I will definitely recommend this hotel and stay there again when the need arises.
However, breakfast in the hotel is outrageously expensive. If you make a reservation for breakfast the night before, is was 26.00 CHF ($29.00 USD) if you do not make a reservation and just show up at breakfast the charge is 38.00 CHF ($42.00 USD).

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson-Blu-Zurich, General Manager at Radisson Blu Hotel, Zurich Airport, responded to this review, June 12, 2014
Dear baldharv

A big thank you for your detailed review. It is great see you were happy with your stay, we could not ask for more than satisfied guests.

Thank you also for wanting to recommend us.

We look forward to welcoming you back again in the future.

Thanks again and best wishes,

Werner Knechtli
General Manager
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Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 10, 2014

The hotel was conveniently located at the Zurich airport with easy access to transportation, several shops, cafes, and stores. The staff at the hotel was very accommodating for me to check in early at 9am since I had just flown in from US and wanted to shower and change prior to all-day meetings. The staff was also helpful in printing a few personal items that I emailed to them directly. The room was nice and comfortable and had all of the necessary accommodations. I did not get a chance to try the food nor check out the gym which is the reason for my Very Good rating, but would definitely stay here again.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radisson-Blu-Zurich, General Manager at Radisson Blu Hotel, Zurich Airport, responded to this review, June 17, 2014
Dear B Z

Thank you so much for your positive review. We are glad you enjoyed your stay and that we could help you with various things such as printing the ticket.

We would be delighted to welcome you back again in the near future and maybe, you will have time to try one of our restaurants.

With the best wishes from Zurich and thanks again,

Werner Knechtli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Radisson Blu Hotel, Zurich Airport

Address: Zurich Airport, Opfikon 8058, Switzerland (Formerly Radisson SAS)
Phone Number:
Location: Switzerland > Canton of Zurich > Opfikon
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Opfikon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Radisson Blu Hotel, Zurich Airport 4.5*
Number of rooms: 330
Official Description (provided by the hotel):
The Radisson Blu Hotel, Zurich Airport is located just a few steps away from the arrival and departure areas of Zurich Airport. This enables the guest to be at the check-in area within minutes. Guests can also benefit from 69 parking spaces with direct access to the 8th floor. The Radisson Blu Hotel, Zurich Airport provides its guests 4018m2 of meeting and event space consisting of 52 Meeting and Board Rooms spread over three floors. The hotel offers Switzerland's most comprehensive range of services for multi-day conventions and conferences, as well as for smaller meetings lasting from a few hours up to a whole day. The hotel's largest room - ballroom - 'Zurich', located on the first floor with an area of 800m2, can be divided into four sections and can host up to 600 people. The spacious foyer has a spectacular view overlooking the Wine Tower.Modern hotel design in a class of its own, in the styles 'Chic', 'Fresh' and 'At Home' offered by the 330 hotel guest rooms which include the six one-bedroom 'Charme' suites and the spacious presidential suite.A spectacular highlight in the atrium lobby is the 16-meter high Wine Tower itself, which can be stocked with up to 4000 bottles of wine and champagne. All meeting delegates and hotel residents enjoy free high speed internet access in the whole hotel area. ... more   less 
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Also Known As:
Radisson Blu Hotel, Zurich Airport Hotel Opfikon
zürich Radisson
Radisson Blu Hotel, Zurich Airport Canton Of Zurich, Switzerland

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