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“fantastic” 5 of 5 stars
Review of Hilton Malta

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Hilton Malta
5.0 of 5 Hotel   |   Portomaso, Saint Julian's, Island of Malta PTM 01, Malta   |  
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Ranked #4 of 31 Hotels in Saint Julian's
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
“fantastic”
5 of 5 stars Reviewed June 4, 2014

what an amazing hotel. the staff were so attentive to our whole families needs and made our holiday a great one! every member of staff we met was so kind and helpful. the facilities are great from the pool areas to gym and health centre. breakfast was a delight. the housekkeping were grea, immaculate rooms. thankyou hilton malta.

nb. there is some building work happening at one end of the hotel which starts at 7am may be an idea to inform people booking of this.

Room Tip: building work at one end (left) of hotel noisy in morning best on the right side
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, June 18, 2014
Dear L - Lou 150,

Thank you and Sorry for being late in replying!
It is attention to detail that makes us stand out from the rest of the five star hotels in Malta and Am very happy that we have met your needs and expectations and made your family holiday a "fantastc"one!

We look forward to see you soon!

Kind regards
Anne Marie Scicluna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,761 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (674)
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Saxmundham
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2014

Back again last week after a fantastic stay last year. This has to be one of the best Hilton hotels and is certainly on a par with their Waldorf Astoria and Conrad brands.
The mix of professionalism, friendliness and care is not just a bonus to the immaculate rooms and housekeeping but also the quality of the food from correctly poached eggs to an amazing Sunday brunch in their main restaurant.
Being back again was like being back home with friends. No request was too much trouble. Each request met with a genuine smile and a willingness to assist.
The reception staff seem to be able to handle any query. The Concierge helped with choice of local restaurants and made certain that our requested airport taxi arrived on time at 6.30 on our morning of departure.
The location of the hotel could not be better being in St Julians which is certainly up market but retains the old Maltese charm. Taxis and restaurants are a plenty with the capital Valletta only 15 minutes drive.
If you have to visit Malta make the Hilton your destination - even if you only pop in for a beer - you will not be disappointed. We never have been

Room Tip: One overlooking the sea and pool on a high floor.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, June 6, 2014
Dear bazzagiff,

Many thanks on your great review. We are thrilled your stay with us was enjoyable. Thank you for your compliments on our food, variety,sleeping facilities and location. Relaxing while you're overlooking the sea, feeling at home and tasting local drinks (especially our beer) and history is the essence of a holiday and this kind of feedback is most valuable to us.
Thank you for choosing Hilton Malta once again! Please feel free to contact us for any assistance you might require should you wish to 'pop' by again. It will be our utmost pleasure.

Kindest Regards from Sunny Malta.
Anne Marie Scicluna
Hilton Malta
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Kiev, Ukraine
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014

Great Hotel to arrange corporate meetings and close valuable business decisions. Excellent cooperation with staff, feeling the personal touch of your personal corporate manager, in my case Mrs.Joanne Piccinino, that helps in absolutely all spheres of your hotel life and treats you with special care and attention even in the most difficult situations, even if she is on her day off. The meeting rooms are neat with a very beautiful general area and the view on the yacht bay. Rooms are superb no matter classic wing or modern wing. Great thing is the business lounge, where you can do some private business meetings and have a lovely quite breakfast. Generally its a good hotel but its staff that remembers all your wishes and previous preferences, that is what makes a difference. Once again thanks to Joanne and the whole team to make our business trips smooth and easy.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, June 6, 2014
Dear Ksenia,

Thank you for your review,
I am happy to read that our team members were excellent in delivering that personal touch during your stay with us,
I will be delighted to share your nice mention with Joanne Piccinino from our Sales department as I am sure she will be proud of it. It is of our great satisfaction to have exceed your expectations and managed to make your business trips smooth. We look forward to welcoming you back in the near future for Business or Leisure.

Kind regards
Anne Marie Scicluna
Guest Relations
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Dublin, Ireland
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 3, 2014

Stayed in this hotel for the second time this May ..It really lived up to its 5star rating....Everywhere we went in the hotel the service was very friendly ,attentive and helpful....We got a great welcome at the reception desk .Thrilled to get an upgrade,the room was very spacious .......Customer relations manager Anne Marie couldn't have been more helpful....It is an ideal hotel for babies ,we had our 15 month old grandson with us and he had a ball....The outdoor swimming pool is very safe for kids....Within a couple of hundred metres there are a great selection of restaurants...Great Thai food in the Blue Elephant ....And Italian at Sale e Pepe , if you have a sweet tooth don't miss the white or dark chocolate fondant here.....to die for ....

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alastair_morin, Front Office Manager at Hilton Malta, responded to this review, June 10, 2014
Dear Stewross,

Thank you for sharing your experience on tripadvisor.

I am proud to read that every aspects of your stay has exceeded your expectations.

I will be happy to share you nice comment and congrats our Reception team that has provided a great welcome and Anne Marie our guest relation, who was in contact with you during your stay.

I hope you had a safe journey back home and that we will have the pleasure to welcoming you and your grandson back.

Warmest regards,
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Bristol
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 3, 2014

This was my first time in Malta, however my wife has been several times before, being half Maltese, and we booked the Hilton as it is regarded as the best hotel on the island. Some of my comments may seem a bit harsh but when you put yourself out there as a five star hotel I believe you open yourself up to a higher level of scrutiny.
The location in Portomasso is perfect. Being right next to the restaurants and bars of St Julians whilst being tucked away enough to be nice and quiet. The facilities on offer are also excellent with the staff being the right mix of friendly and helpful without being too in your face. Our room was large with a great view of the marina and had all the facilities you would expect. However the decor and the bathroom were a little dated and underwhelming. House keeping were excellent and the room was spotlessly clean. One major bugbear was the lack of free WiFi, the pay per use WiFi was very slow and kept timing out. I would expect free WiFi in most hotels in the lobby at the very least.
The hotel has several restaurants from the Oceana buffet where breakfast is served to the Blue Elephant Thai restaurant. The breakfasts are nothing short of superb with pretty much everything you could want available in limitless supply. The tea and filter coffee is of a high standard and the omelette station is highly recommended. Anything you cant see is available on request. This is what made the one occasion we dined in the hotel in the evening so dissapointing. We booked a table in the Bottega del Vino Mediterranean restaurant and had high expectations. Sadly the food was underwhelming and would not have been out of place in a Toby Carvery, but the real let down was the service which was slow and forgetful. The main course arrived half an hour after the starter was finished, ordering drinks and the bill took several attempts. I would recommend giving this a miss and trying out the restaurants on the marina, all of which are excellent and better priced.
The pool area was another part of the hotel where things just weren't quite right. Very liitle shade was to be found and the few umbrellas available were borderline impossible to open, the loungers were not particularly comfortable and crammed very close together. This leads on to what was possibly my biggest dislike of the whole stay. The amount of corporate events taking place at the hotel meant that there was an uncomfortable mix of suited business types trying to conduct business lunches on the terrace less than 5 meters from holiday makers in swimming outfits trying to relax. It gave me the impression of trying to relax on holiday whilst being watched by your boss. At certain times areas of the hotel such as the quaterdeck bar and the horizon pool were closed off for these events which is something I resented as I felt like I had paid to use these facilities and they were being denied to me so that the hotel could make extra money. This led to us stearing clear of most of the communal facilities during our stay.
On the whole the Hilton Malta is a great place to stay and I would recommend it but just be aware that it does have a very corporate feel to it and this could make you feel a bit uncomfortable in your speedos.

  • Stayed May 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, June 6, 2014
Dear squilverine,

Thank you for taking the time to review your stay on trip advisor. I am delighted to read that you found our rooms, facilities and helpfulness of our staff up to your satisfaction.
Please accept our sincere apologies for the inconvenience caused with our Wifi service. I am pleased to inform you that we have launched this week a new Wifi system which will help us to enhance the quality of service we are providing to our customer on a daily basis regarding internet in rooms and in our public areas.
May I kindly ask you to please contact me regarding your experience in our restaurant Bottega Del Vino as I will be interested in having more details about it?
We hope that you will be visiting our Sunny Island together with Hilton Malta again and give us a chance to improve on our food & Hotel quality assurance. Thank you again for sharing your experience with us.

Kind regards
Anne Marie Scicluna
Guest Relations
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Kent
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 2, 2014

Just returned from a week in this hotel and had a great time. We were upgraded to a executive room in the east of the building over looking the garden and sea. These room were amazing all very modern and with great bathrooms. The only thing which was a bug bear for me was that to access the pool area we had to go from our floor level 3 to reception on level 5 through reception and down to level 3 on the other side of the building, an access to the area through the garden would help. I agree with our reviews that you don't need to go half board as their are some great restaurants in the area. We were on holiday with our two boys aged 19 and 18. The Paceville area/ St Georges bay area was great for them and just 10 mins walk from the hotel. Go in the other direction you have the upmarket marina and restaurants or down the hill into the Spinollo bay with views over the bay. You can book day trips at the hotel or if you go into Sliema ferries you can book direct and often get a discount. The boys loved the gym and indoor pool. The pool area was great and I liked the adults only area very peaceful. All the staff were all very friendly and helpful. I would recommend this hotel to anyone

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, June 6, 2014
Dear JulieJulie,

Lovely review. Thanks and million! We are so happy to hear your boys and yourself have had an enjoyable stay with us. Thank you again for taking time to share your positive experience. Do not hesitate to contact us at anytime should you wish to visit our Island again in the near future. We will be thrilled to welcoming you back!

Kindest Regards,
Anne Marie Scicluna
Guest Relations
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Navan, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 2, 2014

Stayed in this hotel for the second time May 15th to 22nd our expectations were high because of our first stay we were not disappointed. Check-in was fast and the receptionist was lovely and friendly welcomed us back and wished us a happy anniversary as we were celebrating our 40th
We had requested a room on a high floor and were delighted to see we were on the 10th floor room number 1027 fantastic sea and pool view, bottle of sparkling wine and chocolate cake lovely touch. Our room was kept perfect during our stay lovely young lady looked after us well. We ate in the hotel several times and would so do again great breakfast Reno's omelette the best ever. Loved the food in the BOTTEGA DEL VINO thought the cost was reasonable and great staff.
Blue Elephant Thai Restaurant not to be missed try to go there on Wednesdays nights as they have a set menu and it is a nice way to try something new great food an lovely staff .Beautiful outside pools clean and well maintained and brilliant inside fitness area lovely friendly staff on reception . Concierge service wonderful and very helpful porters .We had a fabulous holiday and are hoping to return sometime soon thanks to everyone for a wonderful stay.

Room Tip: Sea view is perfect
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alastair_morin, Front Office Manager at Hilton Malta, responded to this review, June 10, 2014
Dear L-Lou150,

Thank you for taking the time to review on tripadvisor. I am delighted to read that you have enjoyed your stay with us and that our team and our facilities made your stay a great success.

Regarding your comment on the outside bulding work at the far end of Portomaso, please accept our apologies the inconvenience caused and for not advising you beforehand about these works, indeed we were not forewarned that these would start as this project is not linked to the Hilton Malta. However I am very happy to read that you enjoyed your experience with us and our services.

Looking forward to welcoming you back.

Warmest regards from Malta.

Alastair Morin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Malta

Address: Portomaso, Saint Julian's, Island of Malta PTM 01, Malta
Phone Number:
Location: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Saint Julian's
#2 Romantic Hotel in Saint Julian's
#3 Family Hotel in Saint Julian's
#3 Luxury Hotel in Saint Julian's
#4 Business Hotel in Saint Julian's
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Malta 5*
Number of rooms: 410
Official Description (provided by the hotel):
Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean.With remarkable views of the Mediterranean, the 410 rooms and suites available offer the discerning guest unrivalled relaxation and comfort.The hotel’s Classic rooms and suites are furnished to high standards in a Classical Maltese decor, producing a blend of luxury and traditional warmth. All Classic rooms and suites have a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea.The hotel’s Contemporary rooms and suites are tastefully furnished in contemporary Mediterranean style. ... more   less 
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Also Known As:
Hilton Malta Hotel Saint Julian`s
Hilton Saint Julians
Hilton Saint Julian's
Hilton Hotel Malta
Saint Julian's Hilton

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