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“Great Hotel- shame about the island” 4 of 5 stars
Review of Hilton Malta

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Hilton Malta
5.0 of 5 Hotel   |   Portomaso, Saint Julian's, Island of Malta PTM 01, Malta   |  
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Ranked #4 of 31 Hotels in Saint Julian's
Bromley
Top Contributor
75 reviews 75 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
62 helpful votes 62 helpful votes
“Great Hotel- shame about the island”
4 of 5 stars Reviewed March 16, 2014

Our break in Malta to escape the weather in England was a disaster, as we arrived to cold and rain! The Hilton was everything we expected it to be - great service, lovely room- if only we could have stayed indoors for the whole time. This island has to have the worst roads and traffic. The local people were pleasant but there was hardly anything of interest anywhere. We will not be returning.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, March 17, 2014
Dear sbaileyBromley,

Thank you.
Am sorry that your did not find Malta to be as warm and welcoming as it is known for but on the other hand, am glad that we have made your stay a "great" one.

Kind regards
Anne Marie Scicluna
Hilton Malta
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2,762 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (674)
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Hobart, Australia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 15, 2014 via mobile

Modern, clean and comfortable. This hotel has a great breakfast and excellent night time dining options (the Maltese special menu was a ripper).
Concierge was professional and helpful.
Room service was of a high standard.
Gardens and surrounds lovely.
Only negative was the exorbitant price for wifi, €35 for three days. The first time we had to pay for wifi in 5 hotels whilst travelling Europe.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, March 17, 2014
Dear Freebeema,

Thank you.
Our Executive Chef, Joe Vella, joins me in thanking you for your kind praise.

Your comment on internet has been shared with the respective department for their attention. As yet, we offer free internet in our public areas. We are glad that this "issue" did not in any way effect the enjoyment of your whole stay and look forward to have the pleasure to welcome you back for many more times!

Kind regards
Anne Marie Scicluna
Guest Relations
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Hull
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 15, 2014

I too feel the need to write a review for this hotel after reading a couple of negative reviews! This hotel is amazing, we have been returning for the past 5 years after getting married here. We love the island, the people and there are some amazing restaurants. I feel it very unfair to rate this hotel as one or two out of five, everyone is entitled to their opinion, and mine is that this hotel is well worth spending that little extra, you won't be disappointed! Counting the weeks until we return in September.

Stayed September 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, March 17, 2014
Dear Sallyv16

Thank you!
Thank you very much for your kind words. They encourage us to strive even harder to provide excellent service to our in house guests. It was a pleasure to read and share these comments with my colleagues.

Our main purpose is to make you feel welcome in our hotel and feel cared for and we are very happy to have succeeded and made your stay a "brilliant" one.

We look forward to see you in September.
Please do email me directly, should you need any assistance with your future stay!

Kind regards
Anne Marie Scicluna
Guest Relations
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Lichfield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

Hilton Malta has been our " chosen" Hotel since it first opened, also used to stay at "old" Hilton, so have seen many changes over the years. Without a doubt this is the finest hotel on the island, staff are trained to a very high standard and, will go out of their way to accommodate "guests" requests. Cleanliness is paramount in all areas rooms, and public areas, and should anything be not to your liking a word to the right person will see it rectified.
There are many unsung hero's the backroom boys whom no one ever sees, they keep the Hotel "ticking" and are worthy of a vote of thanks. "

grazzi hafna "
There have been a number of adverse criticisms of late, so although this is not a thing I would do as a rule, thought some positive comments would be appreciated.
.Will be back to our second " home" at the end of May, to all our " Friends" can't mention each of you by name, ( take too long) you know who you are !!!!!!!! we look forward to all the lovely smiles and greetings.
So in conclusion if you want a holiday of luxury, perfection and pampering, stay at the Hilton Malta.












.

Room Tip: Marina view rooms have a lovely outlook
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, March 17, 2014
Dear 323Hazelb

Grazzi lilek!

Your kind words have been shared with the team and they join me in telling you -"looking foward to see you very soon"!

Kindest regards
from the Hilton Malta Team

Anne Marie Scicluna
Guest Relations
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Manchester, England, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 14, 2014

This hotel is a perfect location to walk to local bars clubs restaurants and shops, where its very cheap to buy locally. We were on bed and breakfast, it was buffet breakfast but the chefs are their to cook you anything you ask for that you can't find on the buffet, everything was delicious.
Unfortunately the weather was not the best, so we got good use of the indoor pool and spa facilities, they also have a gym and tennis courts.
I staid in an executive sea view room with this we had excess to the executive lounge were there are drinks and snacks and internet use, the only down side to the rooms is that your balcony is overlooked by all the other sea view facing rooms. I would recommend asking for a standard harbour view room, these are not overlooked and just as lovely view and the standard room is just as good quality.

The staff are so friendly, and just can't do enough for you.

If I return to Malta, I would want to stay here again.

Room Tip: Ask for a harbour view room
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, March 17, 2014
Dear Claire P

Thank you for taking the time to write about your experience in our hotel. I have shared your kind comments with the kitchen team who join me in thanking you.

Our main aim is to meet and if possible also to exceed our guests expectations and it is always most gratifying to note that we have succeeded another time.

We look forward to have the pleasure to welcome you back for many more times!
Kind regards

Anne Marie Scicluna
Guest Relations
Hilton Malta
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1 review
5 of 5 stars Reviewed March 14, 2014

The Hilton Portomaso Malta hotel is an excellent facility. I attended an Economist sponsored conference there and everything was first class, sound, projection, seating, food, hotel room, fitness center and pool. The sea-side setting makes for spectacular views from the hotel room and fresh sea air on the balcony. Breakfast buffet was delicious. Spa offers many tempting treatment packages that I just didn't have time to test. I look forward to another business or tourism visit to Malta to stay at the Hilton again.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marika_121, Manager at Hilton Malta, responded to this review, September 11, 2014
Dear David M

It was our pleasure to have you staying with us for the Economist Conference. Thank you for your nice comments, much appreciated.

We look forward to welcome you again to the Hilton Malta in the coming future.

Kind Regards

Marika
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2014

We stayed at the Hilton last year after winning a holiday that included a stay here, I would normally see the Hilton as 'too expensive' but after staying here we had to come back. Superb views of the marina or the sea, staff eager to please and a feeling of quality throughout the hotel. So in the spirit of 'you get what you pay for' we got a lot for what we paid for, including a room upgrade because of a minor mix up with the booking (booked a twin room) that was sorted out in 5 minutes with a porter taking care of moving our bags :) Plenty to do in and around the complex, you can look in envy at one of the very expensive boats in the marina (unless of course you ARRIVED in one of the very expensive boats in the marina), or visit the casino / local hot spot, or walk around the bay take in the atmosphere and eat in the local restaurants, heaven. If eating outside the hotel recommend the Sale e Pepe in the marina, its a bit pricey but very good quality, in summer best to book, be warned the portions are huge with mid course treats as well. This time we used the local bus services as well as the 'tour busses' both good value and plenty to see. A guided tour North to Gozo is worth the effort.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne Marie S, Guest Relations Manager at Hilton Malta, responded to this review, March 17, 2014
Dear peterz7596Ei

Thank you!
Thank you for your kind comments. It is a pleasure to note that we have provided you with a pleasant stay and look forward to have the pleasure to welcome you for the third and for many more times.

Kind regards
Anne Marie Scicluna
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Malta

Address: Portomaso, Saint Julian's, Island of Malta PTM 01, Malta
Phone Number:
Location: Malta > Island of Malta > Saint Julian's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Saint Julian's
#2 Romantic Hotel in Saint Julian's
#3 Family Hotel in Saint Julian's
#3 Luxury Hotel in Saint Julian's
#4 Business Hotel in Saint Julian's
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Malta 5*
Number of rooms: 410
Official Description (provided by the hotel):
Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean.With remarkable views of the Mediterranean, the 410 rooms and suites available offer the discerning guest unrivalled relaxation and comfort.The hotel’s Classic rooms and suites are furnished to high standards in a Classical Maltese decor, producing a blend of luxury and traditional warmth. All Classic rooms and suites have a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea.The hotel’s Contemporary rooms and suites are tastefully furnished in contemporary Mediterranean style. ... more   less 
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Also Known As:
Hilton Malta Hotel Saint Julian`s
Hilton Saint Julians
Hilton Saint Julian's
Hilton Hotel Malta
Saint Julian's Hilton

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