This was our 5th visit to the Hilton over perhaps 7 or 8 years. We have always liked it as we like the adult pool area and the service we have had over the years. This time I think there are some things that need addressing if the hotel is to continue as a 5 star.
First of all, as a Silver Honours Hilton Member and as it was our 5th visit I did expect to get an upgrade as I knew there were plenty of rooms available. However we were not offered one.
We had chosen a twin with sea view as my daughter was with me. It was on the 10th floor in the old part of the building which we prefer. Room was very nice as was the bathroom. Nothing outstanding but nice. Balcony was good too. Towels in the bathroom not so good, and only 2 large towels in it....for a 5 star I think they should give you extra one or two.
Mini bar prices expensive 6 euro for a can of beer but then you sort of expect that.
The things that need to be addressed in my view are the following;-
Merkanti Beach Club Pool area - We liked this area in previous years as it gets the evening sun but there is also more room to move around and the beds are not so squashed. This time we went there for the first few days until it became really packed with large groups of people. We had noticed a different type of client also, ie some of them were drinking all day and one couple were at one point straddling each other on the sun beds. Not nice. We then discovered that the membership offered at the Beach Club has been reduced to the public with special offers and that this is why it was so busy. On two occasions there were weddings at the Beach Club but it was evening time so didn't really affect us. What did affect us was on our last day . A corporate event was held at the Merkanti Beach Club and so it was closed for the entire day. We went to the adult pool on that day but it was not relaxing at all. This was due to the loudest music we have ever heard coming from the Merkanti Beach area. There were aerobics in the pool with pounding music. I actually couldn't hear my ipod with my earphones in my ears that is how loud it was. We eventually gave up and went inside as did some others.
Pool Towels - The Hilton has now got a towel card system in place for the pools. On check in you are given one card each. This card must be presented to Martin at the pool reception every morning and you then receive 1 towel. You must hand back the towel at the end of the day to get your card back, if not, you are fined 20 euro. I am not kidding. I have stayed at many 5 star hotels on the years and have never been faced with this. It is not good service by any standards. For instance in the hotels we have stayed in in Singapore you can have as many towels as you like and can change them when they are wet. On two of our days in the Hilton they actually ran out of towels. Unbelievable.
We enjoyed our stay and particularly the Blue Elephant as its staff are incredible. I do think that for a 5 star hotel , the Hilton really does need to address these issues. Our bill for the 7 nights was just over 1600 euro which is not cheap considering it did not include breakfast. It included one meal at the Blue Elephant and pool side drinks (5.10 for a large sprite in a plastic glass).
As a result I am not sure whether we would go back again which is a real pity as we have always liked it. I did receive a cake for my birthday while I was there which was a nice touch.
- Official Description (provided by the hotel):
- Ideally located in the prestigious Portomaso development within the fashionable district of St. Julian’s, the Hilton Malta hotel has come to represent the style, comfort and hospitality for which the Hilton brand is renowned. Standing as a centrepiece of the coastline and an intrinsic part of the Tumas Group’s flagship design, Hilton Malta sits comfortably alongside Portomaso Business Tower, the Residences and Yacht Marina in one of the most exciting and dynamic property developments anywhere in the Mediterranean.With remarkable views of the Mediterranean, the 410 rooms and suites available offer the discerning guest unrivalled relaxation and comfort.The hotel’s Classic rooms and suites are furnished to high standards in a Classical Maltese decor, producing a blend of luxury and traditional warmth. All Classic rooms and suites have a balcony or terrace overlooking the prestigious Portomaso Yacht Marina or offer spectacular views of the Mediterranean Sea.The hotel’s Contemporary rooms and suites are tastefully furnished in contemporary Mediterranean style. ... more less
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- Also Known As:
- Hilton Malta Hotel Saint Julian`s
- Hilton Saint Julians
- Hilton Saint Julian's
- Hilton Hotel Malta
- Saint Julian's Hilton