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“Regular customer... New disappointment” 2 of 5 stars
Review of Hugo's Lounge

Hugo's Lounge
St George's Road, St. Rita Steps,, Saint Julian's, Island of Malta STJ 3341, Malta
(+3356) 2138 2264
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Ranked #54 of 212 Restaurants in Saint Julian's
Cuisines: Sushi, Indian, Thai, Asian fusion
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
london
Contributor
15 reviews 15 reviews
7 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
“Regular customer... New disappointment”
2 of 5 stars Reviewed December 25, 2013

As a regular customer I'd expect more from this restaurant. However shame that as the restaurant grown has grown the poor service quality and poor food has let it down.

Firstly wait staff seemed to be new and not overly friendly (doesn't make you want to repeat custom here).

Secondly and more importantly the food arrived and was 50% edible. The rice came to table barely warm and was 50% burnt and dried and clumped together on the bottom. Very poor indeed.

The restaurant was full of drinkers (5pm) at the time so the kitchen wasn't exactly rushed off it's feet.

My advice to ANY restaurant if you wouldn't eat and pay for it yourself, don't serve it.

If management aren't willing to constantly check that food comes out of the kitchen satisfactorily then expect a decline in your custom.

  • Visited December 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
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213 reviews from our community

Visitor rating
    83
    88
    28
    4
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Mgarr, Malta
Senior Contributor
39 reviews 39 reviews
30 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Great service with a bitter end”
4 of 5 stars Reviewed December 13, 2013

Great service and food... The only funny thing is that at the end once we paid the bill, instead of placing the change on the table, the waiter asked: "do you want the change?"... ¿¡

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Amazing food, drink, service, and atmosphere!”
5 of 5 stars Reviewed November 30, 2013

We went to Hugo's lounge for an evening and had a meal and cocktails. The service was very pleasant and we were never kept waiting for long despite the fact that they were very busy. The food was gorgeous, as were the cocktails we had. The waiter was very helpful in aiding our decision with what drinks to buy too. We returned to Hugo's this year after having such a good time last year when we visited Malta. Both trips have been consistantly brilliant.

  • Visited November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Sherborne, United Kingdom
Top Contributor
95 reviews 95 reviews
30 restaurant reviews
Reviews in 63 cities Reviews in 63 cities
60 helpful votes 60 helpful votes
“Great sushi”
4 of 5 stars Reviewed November 19, 2013

Stopped for a bite. Had sushi which was great and a very reasonable price. Plus between 1.00 and 18.00 cocktails were 2 for 1!. They were good too. Will be back

  • Visited November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Beccles, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Total surprise, not just fried rubbish”
5 of 5 stars Reviewed November 13, 2013 via mobile

Had evening at cinema then walked the steps through Paceville to grab a cocktail. This place was a delight, music at just the right level to hold a conversation but still buzzing. Food was a wonderful Asian choice and very good. Staff were attentive and polite and assisted with detailing items on the menu.
I was expecting club bar with loud music and treated to a really good place to finish an evening with good food and music to enjoy.

Visited November 2013
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