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“so friendly and eager to help.” 5 of 5 stars
Review of Goodway Hotel - Batam

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Goodway Hotel - Batam
3.5 of 5 Hotel   |   Jalan Imam Bonjol No. 1 | Batam Island, Nagoya, Riau Islands Province 29432, Indonesia   |  
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HOT DEAL Rp. 450.000
Ranked #5 of 18 Hotels in Nagoya
1 review
“so friendly and eager to help.”
5 of 5 stars Reviewed July 12, 2014

we like to travel to new places and explore off the beaten track......the hotel is in developing city and staff are eager to help in anyway. ...if u want everything to 5 star standard dont expect it...if you want fun, great good and some interesting places to visit the goodway is a great spot right next to all the nite life.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear Roderick,

Warm greetings from Goodway Hotel Batam!

Thank you for taking your time to give us your feedback. We are pleased to know that you had a good time during your stay with us. We are currently in the process of improving our facilities and service at the entire hotel.

We really hope to welcome you back and giving us the opportunity of serving you better.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

134 reviews from our community

Traveler rating
    13
    37
    44
    24
    16
See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Bangkok, Thailand
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed July 10, 2014

If you book the cheaper rooms at this hotel from the pictures I suggest you don't! They do not state how far the cheaper rooms ar from reception, in the words of the receptionist "they are a long way", and then you are informed these rooms do not have windows or a safety deposit box. When the receptionist passed on this information......she then asked if you would like to pay (Considerably) more to upgrade to a better room! When the manager left she said they do this often!!!!!

The rooms are noisy, I could hear the television in the room next door clearly.

The breakfast is not suited to Westerners.

This is a tired hotel and the pictures are better then the hotel.

Room Tip: Simple tip for a good room....book another hotel!!
See more room tips
  • Stayed February 2014, traveled on business
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear Greg,

Warm greetings from Goodway Hotel Batam!

Thank you for your valuable review on a TripAdvisor.

Please accept our sincere apology for your unpleasant breakfast experience during your stay. We have noted and took action based on your comments for improvement. We assure you that we are working to fix this problem and we ensure it will never happen in the future.

We really hope to welcome you back and giving us the opportunity of serving you better.

Thank you.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nagoya hotels

Rome, Italy
1 review
5 of 5 stars Reviewed July 6, 2014

I stayed in batam for a week.end to play golf. I have been travelling very often for business reason in every part of the word and I can say this is a very good hotel considering the indonesian standards.
Staff is very friendly, always smiling, expecially during checkin/checkout and they make always the possible to make you happy. swimming pool is a corner of paradise, clean and with a small restaurant. the Bar has a long list of wine and liquors: I enjoy watching the football world cup here. food is good quality as well
Area to improve: the gym equipment is very basic

Room Tip: corner suite are larger than others
See more room tips
  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear Fabrizio,

Warm greetings from Goodway Hotel Batam!

Thank you very much for taking your time to share your great experience during your stay.

We are glad to know that you have a good time with us. We surely will keep up the good service for our guest satisfaction.

We look forward to welcome you back at Goodway Hotel Batam.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 stars Reviewed June 24, 2014

Whilst I would recommend being organised & so book your hotel room in advance, sometimes things happen & you need to stay another day & you need a room quickly!
I wanted to stay for a golf tournamant on the Sun but many of the hotels in Batam were fully booked.
I took a chance on the Goodway at Nagoya & the Manager - Vian & her capable team at Reception sourced me a comfortable & affordable room. Problem solved!
Breakfast was also great!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear 687Christo,

Warm greetings from Goodway Hotel Batam!

Thank you for taking your time to give us your feedback. We are pleased to know that you had a good time during your stay with us.

We really hope to welcome you back and giving us the opportunity of serving you better.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 15, 2014

I stayed in a Superior room on the night of 13th June and the stay was nothing but perfect! All the staff (including the security guards) was very friendly, the room was very big, the bed is soft and comfortable and there is also a bathtub!!! If there is any fault that I have to point out, it will be there were only a set of the toiletries when there is 2 of us in the room. But we can always ask from more from the friendly staff!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear Eugene-see,

Warm greetings from Goodway Hotel Batam!

Thank you for your great review. We are pleased to know that you had a good time during your stay with us.

We really hope to welcome you back and giving us the opportunity of serving you better.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 14, 2014

we visited batam for a weekend trip and stayes at this *hotel* and guess what we found:
1. room is quite dark, dirty and old
2. blanket in the room was full of stains and we even saw a *pink/red* stain.
3. bed sheet is not clean. a lot of stains again....
4. toilet shower is sucks

and lastly

5. breakfast and the service is not at an acceptable level!! we reached the restaurant at about 9am, with lots of unclean table. asked the waiter assistance to replenish cutleries and cups for us because the rack was empty. it took them pretty long time to replenish them (and they are not so friendly afterall).

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear Tan Sieny,

Warm greetings from Goodway Hotel Batam!

Thank you for your valuable review on a TripAdvisor.

Please accept our sincere apology for your unpleasant breakfast experience during your stay. We have noted and took action based on your comments for improvement. We assure you that we are working to fix this problem and it will never happen in the future.

We really hope to welcome you back and giving us the opportunity of serving you better.

Thank you.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 15, 2014

Went with my family; wife and two kids. Place is very old. Walkway and room very dusty. The aircon inside our room was stale. We got flu because of this. The hotel seems to need a major overhaul, else I would definitely stay away from here.

Breakfast was ok. Spread was also not so much. Food was not great and not bad either.

Only commendation is their staffs. Very friendly and attentive. And that's that.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear Sani,

Warm greetings from Goodway Hotel Batam!

Thank you for your feedback on TripAdvisor and we are really concern on meeting the expectation of our guests.

Please accept our sincere apology for your unpleasant experience during your stay. Your comments are valuable and it motivates us to improve our facilities. We are currently in the process of improving our facilities and service of the entire hotel.

We really hope to welcome you back and giving us the opportunity of serving you better.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Goodway Hotel - Batam

Address: Jalan Imam Bonjol No. 1 | Batam Island, Nagoya, Riau Islands Province 29432, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 18 Hotels in Nagoya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Goodway Hotel - Batam 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
Best Hotel Located At The Heart of the City's Premier Shopping & Entertainment District. Nestled in the vibrancy of the famous Nagoya Hill area, Goodway Hotel Batam is located in close walking proximity to the premier shopping and entertainment district. It offers you accommodation with a comfortable, warm and relaxing ambience. Whether you are on a business trip or leisure, we are dedicated to make your stay a delightful and unforgettable one. Goodway Hotel Batam conveniently features 268 rooms and suites along with full amenities, warm personal services and hospitality. As one of the Top M.I.C.E Hotels in Batam Archipelago Island, Goodway Hotel Batam offers you meetings and wedding venues up to a capacity of over 1000 people. Meetings and wedding occasions at Goodway Hotel are fully supported by our catering and banquet team, who will ensure everything you need for an exquisite occassion will suit your taste and budget. Selection of authentic Japanese fare, Indonesian dishes and Asian cuisines awaits you at our restaurants and bars, passionately made by the expert chefs. Goodway Hotel Batam also offers access to the nearby Nagoya Shopping Mall and "Kampong Bule" for night entertainment and other Fast food establishments surrounds the hotel. ... more   less 
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Also Known As:
Goodway Hotel - Batam Indonesia

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