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“Old Hotel” 3 of 5 stars
Review of Goodway Hotel - Batam

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Goodway Hotel - Batam
3.5 of 5 Hotel   |   Jalan Imam Bonjol No. 1 | Batam Island, Nagoya, Riau Islands Province 29432, Indonesia   |  
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SEASONAL OFFER IDR455.000
Ranked #5 of 16 Hotels in Nagoya
Singapore, Singapore
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“Old Hotel”
3 of 5 stars Reviewed December 6, 2013

Nothing fantasic about this hotel, except of friendly staff. Air con was not cold had to get them to check, booked a deluxe room with them, room was consider big, toilet is fine, but balcony is very dirty, not inviting at all... Pool looks old & dirty not a bit of relaxing at all.

Breakfast was fine, but upon arriving at the cafe we were not being led to the table instead we have walk around the cafe ourselves to try looking for a empty table, the cafe was overcrowded with other hotel guest and yet no one in the cafe even bother to help us out to look for a table, I felt like I was in a coffee shop or hawker centre looking for tables... Until finally I gave up & I approach the host at the cafe entrance telling her that we can't find a table then staffs around then starts to help us out finding a table...I find that this is not acceptable.

Overall if it is just for a night stay is fine but with the price given, I find that even for a night in a deluxe room it is not worth the price.

PS: very friendly & nice bell captain who led us to our room, switches on everything for us

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear Esther2709,

Warm greetings from Goodway Hotel Batam!

Thank you for taking your time to give us your feedback.

Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We genuinely regret the inconvenience caused to you. We assure you that we are working on improvements to solve this problem immediately, in order to prevent it from happening in the future.

We would like to thank you sincerely as your comments help and inspire us to work harder to ensure better guest satisfaction and experiences in the future.

Thank you.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 18, 2013

The pricing, the service, quality of food (both room service and breakfast) is all fair to good.

The restaurant was packed full at breakfast time on a weekday, so it's probably better to go before or after the rush. I actually had difficultly finding a table and had that amusing experience of losing my table to someone when going back to the buffet for a second round.

Rooms are exactly as you would expect, fixtures and fittings have seen better days but all functional. Apart from the shower head which wasn't up to spec, mostly dripping the water.

Comfortable, traditional atmosphere all over the hotel, lobby, corridors, rooms.

My main problem was an unexpected wake up call at exactly 6 AM in the morning when the gardeners working in the pool area started their job, which involved a very noisy piece of machinery that must have woken every sleeping soul in the building.

It was really too early for such a disturbance... 9 AM would have been acceptable. This was a disappointing lack of foresight on the part of the hotel management and wrecked an otherwise positive stay.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear Sgchipolata,

Warm greetings from Goodway Hotel Batam!

Thank you for your feedback on TripAdvisor, we are really concern and would work towards improvement to meet your satisfaction.

Your comments is motivating us to improve all areas and therefore we have shared your comments with all our team members as we work towards improving our Operations and services to take better care of our guests in the entire hotel.

We apologize for any inconvenience for the unsatisfactory service and we are sure this will not happen again in the future.

We do hope to welcome you back so as to give us the opportunity of serving you better.

Regards,

Chris De Silva
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 19, 2013

Breakfast was good - they have an omelette station which makes very yummy and appetizing omelette because the chef added chili padi into the egg mix.

The door man was very polite and helpful. Reception staff were very efficient and knowledgeable. Checking in and out of the hotel was done swiftly and the recommendations given from the reception staff on places to eat and where to see sunrise or sunset were very reliable

The bedroom was nice, tv channels very entertaining and the air-conditioning in the room was very comfortable. However, I was a little disappointed that I had to request for bath towels and bedroom slippers. The toothpaste that was provided also seemed like it was used because the seal on the toothpaste and the packet that contained toothbrush and toothpaste were broken.

The water was brown in colour when I turned it on and so, do leave the water running for a while before you use.

I ordered salmon sashimi and teppanyaki from the Japanese restaurant located in the hotel and was disappointed. The salmon sashimi was off-colour and the teppanyaki was very salty.

The hotel is very near Nagoya shopping mall (approximate 7 min walk away) and 5-7 minutes drive from Harbour bay ferry terminal. Do not take limousine or taxi from the hotel because they charge A LOT higher than the ones that you flag off the street. However, you need to be aware that the ones you flag down from the streets also tend to mark-up their taxi prices too.

Additional info - It costs 60 000 ruppiah by taxi to get from Batam center to the hotel and the duration of the journey was 13 minutes (as estimated from google map), but it costs 85 000 ruppiah to get from the hotel back to Batam center.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoodwayHotel, General Manager at Goodway Hotel - Batam, responded to this review, August 7, 2014
Dear liyun_5972,

Warm greetings from Goodway Hotel Batam !

Thank you for taking your time to give us your feedback.

Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We genuinely regret the inconvenience caused to you. We assure you that we will initiate and conduct training for our Housekeeping and Culinary sections, so as to eliminate the shortfall in our services and in product quality.

With reference to the taxi charges in Batam, each company has their own advertised fees and charges and we do not have any control over the selection of taxis.

We would like to thank you sincerely as your comment will help and inspire us to work harder to ensure better guests satisfaction and experiences in the future.

Thank you.

Sincerely,

Chris De Silva
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 10, 2013

I was staying here a few years back. Old hotel but good maintainence. The room was big come with bathtub. From hair drier to safety box they provided. The food is nice but rather expensive. The free breakfast was good too. Many choices. This Hotel last time was Mandarin hotel. Used to be cemetery. But so far.. Nothing happen to me during the stay.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 30, 2013

This hotel is just a 10-15 way away from Nagoya Hills.Ideal for light travellers who need to purchase shampoo,conditioners & such.Even though it was on the day of eid, we manged to get our massage & spa done. The single beds were comfortable enough for two so family with a child need not request for extra bed.As it was full house, when I requested for a blanket, was given bedsheets instead. There is attached balcony to the deluxe room,so smoking guests sharing rooms can have their private space. Wifi connections could be improved as signal keeps getting distruped.And no data usage possible in the toilets.Then again, we were there for a holiday :) .
When I checked out and was concern about my ferry schedule, reception merely pointed the ferry schedule & mentioned I should check when I was at the ferry terminal.Understand this is not the reception job, but I was expecting a far better customer service & empathy from a 4 star hotel.

Room Tip: Request for a room with a pool view.There's a wifi connection @pool.
See more room tips
  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 11, 2013

+ An old hotel with a positive location approx 10 mins walk to Nagoya Hills shopping centre. Though the hotel will push for taxi services, walking there is easy and along the road. A short, non-challenging walk leads you directly to the entrance of Nagoya Hill Mall.

+ Hotel receptionist and concierge are pleasant and polite especially the latter. Very helpful with transport and day booking (IDR100K per hour for a 7 seater). Check in and out was efficiently done and little problems.

+ Housekeeping was duly done and punctual.

- - - We booked the Classic rooms which were in NO sense classic, hidden right at the north wing (or the very old wing). Rooms musty with bad smell and no windows (the windows were all hideously bricked up). The corridor was very eerie (We were brought to room 1016 and was unable to get into the room. After a few attempts to change keys walking up and down from room to receptionist - about 250m - the staff told us the management delibrately locked up that room because it is no long available for stay for some reasons and offered us another musty room with a strong religious incense). The rooms were built on the 1st floor (despite 1016), and right below was a dark and abandoned old reception area which we accidentally went down having lost our way. We felt utterly uncomfortable when residing in these rooms despite it being physically clean. Wifi and TV working fine, just that the atmosphere gives you a bad feeling. The walk along the corridor is bad enough give you that eerie feeling. Also we went during the festive season and long weekend, the corridor seemed to be guest-less, just us. The only lights were dim yellow lights with no reachable sunlight.

- Breakfast was ok but the queue for noodle and egg stations can be excessively long. The waiters and attendants managing these stations looked as though they had a bad night and all hostile and unpleasant. Coffee was blant and refills were slow.

+ - Gym and pool was ok, nothing fabulous but well maintained.

- Overall I am not very prone to recommending this hotel especially with stays at Classic rooms. If one has to stay, please select the superior or deluxe rooms with blatant sunlight in the room. The rooms at the north wing are very eerie and made us feel very uncomfortable at night. For more information on this aspect please drop me a personal note.

Room Tip: DO NOT stay at budget or classic rooms. Please use superior or deluxe room. Please DO NOT choose any...
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 11, 2013

Paid about USD75/night; stayed 3D2N with my in-laws and 7yo kid. Receptionist spoke reasonably good English. Room is on the 3rd floor, overlooking the pool. All rooms are smoking rooms; no 'non-smoking' rooms.

Furnishings indeed old (as many reviews here stated). Bed is pretty soft and caused me quite bad backaches. Furnishings in the washroom are really pretty old and yellow-stained.

Though Nagoya Hill is about 10 minutes stroll from the hotel, I find it not worthwhile to risk walking through the crazy traffic; paid about Rp50000 for the cab fare per trip to Nagoya Hill instead. Cab fare to Batam Centre Ferry Terminal (BCFT) from the hotel is about Rp85000, as compare to Rp70000 from BCFT to the hotel.

Breakfast for the 2 days are pretty much the same; nothing to compare. Spread is simple but sufficient: eggs station, cereal, pastries, plain rice, noodles/kuay teow, fish/chicken, corn porridge etc.

What I do like is that during the complimentary breakfast, tables are separated into the 'smoking' and 'non-smoking' zone.

In a nutshell, I will probably not return. For a price of USD75/night, I guess there are several other options to select from.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Goodway Hotel - Batam

Address: Jalan Imam Bonjol No. 1 | Batam Island, Nagoya, Riau Islands Province 29432, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Nagoya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Goodway Hotel - Batam 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
Best Hotel Located At The Heart of the City's Premier Shopping & Entertainment District. Nestled in the vibrancy of the famous Nagoya Hill area, Goodway Hotel Batam is located in close walking proximity to the premier shopping and entertainment district. It offers you accommodation with a comfortable, warm and relaxing ambience. Whether you are on a business trip or leisure, we are dedicated to make your stay a delightful and unforgettable one. Goodway Hotel Batam conveniently features 268 rooms and suites along with full amenities, warm personal services and hospitality. As one of the Top M.I.C.E Hotels in Batam Archipelago Island, Goodway Hotel Batam offers you meetings and wedding venues up to a capacity of over 1000 people. Meetings and wedding occasions at Goodway Hotel are fully supported by our catering and banquet team, who will ensure everything you need for an exquisite occassion will suit your taste and budget. Selection of authentic Japanese fare, Indonesian dishes and Asian cuisines awaits you at our restaurants and bars, passionately made by the expert chefs. Goodway Hotel Batam also offers access to the nearby Nagoya Shopping Mall and "Kampong Bule" for night entertainment and other Fast food establishments surrounds the hotel. ... more   less 
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Also Known As:
Goodway Hotel - Batam Indonesia

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