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“Not a four stars hotel” 2 of 5 stars
Review of Goodway Hotel - Batam

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Goodway Hotel - Batam
3.5 of 5 Hotel   |   Jalan Imam Bonjol No. 1 | Batam Island, Nagoya, Riau Islands Province 29432, Indonesia   |  
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SEASONAL OFFER IDR455.000
Ranked #6 of 16 Hotels in Nagoya
Rome, Italy
Top Contributor
77 reviews 77 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
“Not a four stars hotel”
2 of 5 stars Reviewed March 16, 2013

The hotel is quite large and located at a walking distance from the Nagoya Hill shopping mall (even if the walking is not interesting at all).
The major problem with this hotel is the bad smell in the corridors and in some of the rooms. Our room was not too bad (even if the bad smell was also there and the carpet was very dirty) but our friends got a room with an excessive smell of smoke. When we raised the issue at the reception, asking for a non-smoking room, they told us that all their rooms are smoking!?!
Probably we got the worst rooms in the hotel, located in the worst part (actually we pick a very good fare). But even looking at the renovated parts the impression is still about a lack of cleaniness.
Breakfast is quite good, even if surprisingly (but not much, having seen this all over Indonesia) the fruit side is poor.

Room Tip: Avoid room 1012 and North Wing in general.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    10
    31
    32
    21
    12
See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Perth, Australia
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 15, 2013

This hotel has quite a large and grandious feel when entering the foyer. Friendly and relaxed staff, excellent room service, nice pool, restaurant and bar. Short walk to the Nagoya Entertainment District which is a fun night out and short taxi ride to some good eateries. The room service menu is reasonably priced and the food is great.

Room Tip: Rooms facing the pool can be noisey during the day with kids playing in the pool. Rooms facing the c...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
76 reviews 76 reviews
53 hotel reviews
Reviews in 37 cities Reviews in 37 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 7, 2013

A very nice, clean and friendly hotel though in need of renovation. Very spacious reception area which is also "smoker-friendly" with friendly staff. Good facilities - pool, sauna, gym bar etc. The room was spacious but no WiFi service available except in the lobby area. A decent selection for breakfast with a small area for non-smokers that was a distance away from the food area. Again very "smoker-friendly". The next morning my Credit Card issuing bank emailed me to confirm if my credit card was used for puchases in Singapore, California and 2 in France that morning. This was the very card I used the previous evening for checking-in and had not used in the previous 3 weeks. The General Manager assured me that this had never happened in the 5 years he had been there and promised to investigate and revert asap.

Room Tip: Pretty quiet especially at night.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
256 reviews 256 reviews
129 hotel reviews
Reviews in 94 cities Reviews in 94 cities
285 helpful votes 285 helpful votes
4 of 5 stars Reviewed February 18, 2013

This hotels offers excellent value. It is an old hotel and probably needs renovation, but the rooms are spacious and clean, with plenty of plugs, lighting, facilities and good bathroom. The minibar prices are reasonable. The hotel houses a health club with a tropical swimming pool, sauna and hot tub (although the hot tub needs to be cleaned!!). The included breakfast buffet is excellent. The location is perfect, within walking distance to restaurants, convenience shops, bars and the mall. In my opinion, this is the best value in Batam. The staff is very corteous (although they could not find a plug adaptor) and friendly.

Room Tip: If you need a taxi, do not take the hotel taxi, nor the taxis sitting next to the hotel, as they wil...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 30, 2013

Went there for 2 nights. The hotel location is walking distance to all this handbags shops also nearby nagoya hill mall. Not much thing to do in Batam itself, but the hotel provide lot of amenities such as swim pool, sauna, jacuzi, gym etc. All of it are functioning and not by the name only. The staff are helpful and response are great.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 25, 2013

Stayed in Sep 2012 for 5 nights. Very nice hotel & excellent service. Staff are very courteous & accomodating. Changed my room twice upon request. Service is very fast & efficient. Also bang opposite the main club area. Would definitely go again. This is all on top of not having to pay, as the free stay was part of a promotion from a vacation club.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 2, 2013

Thank God, we stayed at this hotel for 1 night otherwise will request to transfer to another hotel.

First thing when I check in to any hotel I will check the toilet first. So thats where my nighmare started...The toilet is dirty, stains everywhere, dare not to bath in the bath tub when I see how dirty the bath tub is. The towel is very black and luckily I brought extra towel.

The living room is okay, but the bedroom is uncomfortable...carpet with stains. The pillow case doesnt look clean very yellowish.
No slippers and tissue box. I have to call to request one. It took so long to deliver to us.

The breakfast so chaotic. We have to queue very long and it is very small.

The food...prefer to eat ourside.


Plus point : near to Nagoya Hill shopping Centre (10 mins walk)
Free wifi.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Goodway Hotel - Batam

Address: Jalan Imam Bonjol No. 1 | Batam Island, Nagoya, Riau Islands Province 29432, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Nagoya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Goodway Hotel - Batam 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
Best Hotel Located At The Heart of the City's Premier Shopping & Entertainment District. Nestled in the vibrancy of the famous Nagoya Hill area, Goodway Hotel Batam is located in close walking proximity to the premier shopping and entertainment district. It offers you accommodation with a comfortable, warm and relaxing ambience. Whether you are on a business trip or leisure, we are dedicated to make your stay a delightful and unforgettable one. Goodway Hotel Batam conveniently features 268 rooms and suites along with full amenities, warm personal services and hospitality. As one of the Top M.I.C.E Hotels in Batam Archipelago Island, Goodway Hotel Batam offers you meetings and wedding venues up to a capacity of over 1000 people. Meetings and wedding occasions at Goodway Hotel are fully supported by our catering and banquet team, who will ensure everything you need for an exquisite occassion will suit your taste and budget. Selection of authentic Japanese fare, Indonesian dishes and Asian cuisines awaits you at our restaurants and bars, passionately made by the expert chefs. Goodway Hotel Batam also offers access to the nearby Nagoya Shopping Mall and "Kampong Bule" for night entertainment and other Fast food establishments surrounds the hotel. ... more   less 
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Also Known As:
Goodway Hotel - Batam Indonesia

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