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“Not a four stars hotel” 2 of 5 stars
Review of Goodway Hotel - Batam

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Goodway Hotel - Batam
3.5 of 5 Hotel   |   Jalan Imam Bonjol No. 1 | Pulau Batam, Nagoya, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #2 of 13 hotels in Nagoya
Rome, Italy
Top Contributor
71 reviews 71 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
“Not a four stars hotel”
2 of 5 stars Reviewed March 16, 2013

The hotel is quite large and located at a walking distance from the Nagoya Hill shopping mall (even if the walking is not interesting at all).
The major problem with this hotel is the bad smell in the corridors and in some of the rooms. Our room was not too bad (even if the bad smell was also there and the carpet was very dirty) but our friends got a room with an excessive smell of smoke. When we raised the issue at the reception, asking for a non-smoking room, they told us that all their rooms are smoking!?!
Probably we got the worst rooms in the hotel, located in the worst part (actually we pick a very good fare). But even looking at the renovated parts the impression is still about a lack of cleaniness.
Breakfast is quite good, even if surprisingly (but not much, having seen this all over Indonesia) the fruit side is poor.

Room Tip: Avoid room 1012 and North Wing in general.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Perth, Australia
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 15, 2013

This hotel has quite a large and grandious feel when entering the foyer. Friendly and relaxed staff, excellent room service, nice pool, restaurant and bar. Short walk to the Nagoya Entertainment District which is a fun night out and short taxi ride to some good eateries. The room service menu is reasonably priced and the food is great.

Room Tip: Rooms facing the pool can be noisey during the day with kids playing in the pool. Rooms facing the c...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
75 reviews 75 reviews
52 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 7, 2013

A very nice, clean and friendly hotel though in need of renovation. Very spacious reception area which is also "smoker-friendly" with friendly staff. Good facilities - pool, sauna, gym bar etc. The room was spacious but no WiFi service available except in the lobby area. A decent selection for breakfast with a small area for non-smokers that was a distance away from the food area. Again very "smoker-friendly". The next morning my Credit Card issuing bank emailed me to confirm if my credit card was used for puchases in Singapore, California and 2 in France that morning. This was the very card I used the previous evening for checking-in and had not used in the previous 3 weeks. The General Manager assured me that this had never happened in the 5 years he had been there and promised to investigate and revert asap.

Room Tip: Pretty quiet especially at night.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
205 reviews 205 reviews
100 hotel reviews
Reviews in 75 cities Reviews in 75 cities
211 helpful votes 211 helpful votes
4 of 5 stars Reviewed February 18, 2013

This hotels offers excellent value. It is an old hotel and probably needs renovation, but the rooms are spacious and clean, with plenty of plugs, lighting, facilities and good bathroom. The minibar prices are reasonable. The hotel houses a health club with a tropical swimming pool, sauna and hot tub (although the hot tub needs to be cleaned!!). The included breakfast buffet is excellent. The location is perfect, within walking distance to restaurants, convenience shops, bars and the mall. In my opinion, this is the best value in Batam. The staff is very corteous (although they could not find a plug adaptor) and friendly.

Room Tip: If you need a taxi, do not take the hotel taxi, nor the taxis sitting next to the hotel, as they wil...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 30, 2013

Went there for 2 nights. The hotel location is walking distance to all this handbags shops also nearby nagoya hill mall. Not much thing to do in Batam itself, but the hotel provide lot of amenities such as swim pool, sauna, jacuzi, gym etc. All of it are functioning and not by the name only. The staff are helpful and response are great.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 25, 2013

Stayed in Sep 2012 for 5 nights. Very nice hotel & excellent service. Staff are very courteous & accomodating. Changed my room twice upon request. Service is very fast & efficient. Also bang opposite the main club area. Would definitely go again. This is all on top of not having to pay, as the free stay was part of a promotion from a vacation club.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 2, 2013

Thank God, we stayed at this hotel for 1 night otherwise will request to transfer to another hotel.

First thing when I check in to any hotel I will check the toilet first. So thats where my nighmare started...The toilet is dirty, stains everywhere, dare not to bath in the bath tub when I see how dirty the bath tub is. The towel is very black and luckily I brought extra towel.

The living room is okay, but the bedroom is uncomfortable...carpet with stains. The pillow case doesnt look clean very yellowish.
No slippers and tissue box. I have to call to request one. It took so long to deliver to us.

The breakfast so chaotic. We have to queue very long and it is very small.

The food...prefer to eat ourside.


Plus point : near to Nagoya Hill shopping Centre (10 mins walk)
Free wifi.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Additional Information about Goodway Hotel - Batam

Address: Jalan Imam Bonjol No. 1 | Pulau Batam, Nagoya, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 13 hotels in Nagoya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Goodway Hotel - Batam 3.5*
Official Description (provided by the hotel):
Goodway Hotel is a 4-star business-class hotel located in one of the most exciting and vibrant places in the Riau Islands - Batam, Indonesia.Situated along the main thoroughfare in downtown Nagoya only walking distance to Nagoya Hill shopping mall and Nagoya Shopping complex.Goodway Hotel offers full amenities to help the busy traveler conduct business and relax after a hard day’s work. The distinctively welcoming ambience is our hallmark of personal service and hospitality. ... more   less 
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Also Known As:
Goodway Hotel - Batam Indonesia

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