Upon checking in, i realised that i only received 4 coupons so i requested for an additional breakfast coupon since there were five of us. And also an additional bed. The first time the staff said i had to pay for it but i explained to him i have booked and paid my travel agent so why should i pay extra. He told me that he will check with the travel agency.
A few hours later, when i enquire again it was a different staff. She insisted i have to pay for the 3rd person because breakfast is complimentary for 2 per room. And she added that i can get the 3rd coupon free if i pay for an additional bed. This went back and forth and i was getting upset and my family members said it was ok and they will pay for it..In the end 3 person shared a king size bed and we paid for the 5th coupon.
After checking with my travel agent, my booking was correct and the hotel billed the travel agency for additional bed and breakfast!!! I'm never going back to 'Good'way hotel!!
Bad: there were yellowish stains on bed cover and our front door was not fitted properly. When we were trying to go out; we couldnt open and the door was stuck.!! The bellboy had to pull the door hard from outside...
- Also Known As:
- Goodway Hotel Batam
- Goodway Hotel - Batam Indonesia
- Official Description (provided by the hotel):
- Goodway Hotel is a 4-star business-class hotel located in one of the most exciting and vibrant places in the Riau Islands - Batam, Indonesia.Situated along the main thoroughfare in downtown Nagoya only walking distance to Nagoya Hill shopping mall and Nagoya Shopping complex.Goodway Hotel offers full amenities to help the busy traveler conduct business and relax after a hard day’s work. The distinctively welcoming ambience is our hallmark of personal service and hospitality. ... more less
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