This is the sign beside the main entrance of the hotel. I can only imagine the number of complaints they got from guests before they put up the sign.

I got a junior suite for the space. The room is big, but the furniture is a little dated and the room feels more like a 1 star extended stay america type. the toilet was not exactly the cleanest but still usable

Breakfast was quite bad. Perhaps its the holiday weekend, and the lack of staff. A boy not more than 14 years old was cooking the eggs and managed to killed everyone's impression of eggs. But he is not to blame. he is clearly not old enough to work.

We left a wallet in the safe and checked out. Went to the shopping mall and realised and came back to the hotel. Told the receptionist. She called housekeeping and we had to wait 10 min in the lobby before we could go upstairs. Once upstairs, the wallet was found and the money intact. However, we realise that the staff looked really nervous. thats when i realise the money while there has been moved from one compartment to another. The staff clearly removed the money from the wallet and had to put it back as we came back. thats when we realised why we needed to wait 10 min in the lobby.

There are plenty of hotels out there with better service and hopefully more honest. this is clearly not a four star hotel.

The Service was great and everyone smiles and welcomes you. The Taxi were always on hand and take us anywhere we like. Not Far from Singapore so spent a few days there via Ferry.The Breakfast was big and varied and we went over Chinese Holiday and was busy but there was always room for us in the breakfast room. Its a good location for spa and massage palaces. Lots of tourists from Singapore pop over for few days. Batam is old and outdated city but the shopping malls are great and with bargin prices.

What a joke this hotel has become. July was my second and last stay at Badway Batam. I e-mailed this hotel more than 6 times to confirm my booking as i was arriving late. They neglected to reply. They also never replied to the customer survey i submitted last time. ( the manager insisted he would reply answering some questions I had for subsequent visits ). We booked the deluxe room this time. The only difference was a flat screen tv, a balcony with a sliding door which wouldn't lock and clothing from the previous guests. Wardrobe shelves were dusty, The mould, stains and poor plumbing is just the same as in the superior rooms. In fact, the lesser standard room we had last time seemed to be bigger. I complained to the reception as the balcony door wouldn't lock, the bed was sandy feeling, the towels stained, and the toilet had water stains, poo stains and dirt stains. The wall over the bath recess was extremely mouldy and had rusty water stains running from the ceiling. Water squireted from the side of the corroded shower rose onto the toilet, We were ridiculed by management about the state of the bathroom " of course the bathroom is dirty, the room hasn't been made up yet". Then, when we showed them the state of the toilet and walls, no apology was made. The mattress protector had numerous urine and other bodily fluid stains on. No offer of help to take our luggage out to the car was offered by staff. This hotel is definately not of a four star standard. I have been in better 2 star hotels and had better service from hotels of no stars

3 nights, 3x times towels only when asked for.... Answer: We have not enough, the towels are with the cleaner! My deposit box was defect, even after asking after check in and on the next morning, replacement on the last day only!