This is the sign beside the main entrance of the hotel. I can only imagine the number of complaints they got from guests before they put up the sign.
I got a junior suite for the space. The room is big, but the furniture is a little dated and the room feels more like a 1 star extended stay america type. the toilet was not exactly the cleanest but still usable
Breakfast was quite bad. Perhaps its the holiday weekend, and the lack of staff. A boy not more than 14 years old was cooking the eggs and managed to killed everyone's impression of eggs. But he is not to blame. he is clearly not old enough to work.
We left a wallet in the safe and checked out. Went to the shopping mall and realised and came back to the hotel. Told the receptionist. She called housekeeping and we had to wait 10 min in the lobby before we could go upstairs. Once upstairs, the wallet was found and the money intact. However, we realise that the staff looked really nervous. thats when i realise the money while there has been moved from one compartment to another. The staff clearly removed the money from the wallet and had to put it back as we came back. thats when we realised why we needed to wait 10 min in the lobby.
There are plenty of hotels out there with better service and hopefully more honest. this is clearly not a four star hotel.
- Official Description (provided by the hotel):
- Best Hotel Located At The Heart of the City's Premier Shopping & Entertainment District. Nestled in the vibrancy of the famous Nagoya Hill area, Goodway Hotel Batam is located in close walking proximity to the premier shopping and entertainment district. It offers you accommodation with a comfortable, warm and relaxing ambience. Whether you are on a business trip or leisure, we are dedicated to make your stay a delightful and unforgettable one. Goodway Hotel Batam conveniently features 268 rooms and suites along with full amenities, warm personal services and hospitality. As one of the Top M.I.C.E Hotels in Batam Archipelago Island, Goodway Hotel Batam offers you meetings and wedding venues up to a capacity of over 1000 people. Meetings and wedding occasions at Goodway Hotel are fully supported by our catering and banquet team, who will ensure everything you need for an exquisite occassion will suit your taste and budget. Selection of authentic Japanese fare, Indonesian dishes and Asian cuisines awaits you at our restaurants and bars, passionately made by the expert chefs. Goodway Hotel Batam also offers access to the nearby Nagoya Shopping Mall and "Kampong Bule" for night entertainment and other Fast food establishments surrounds the hotel. ... more less
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- Also Known As:
- Goodway Hotel - Batam Indonesia