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“Its Nice Hotel with Great Service with a Smile” 3 of 5 stars
Review of Goodway Hotel - Batam

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Goodway Hotel - Batam
3.5 of 5 Hotel   |   Jalan Imam Bonjol No. 1 | Pulau Batam, Nagoya, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #2 of 13 hotels in Nagoya
Hong Kong, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Its Nice Hotel with Great Service with a Smile”
3 of 5 stars Reviewed August 16, 2012

The Service was great and everyone smiles and welcomes you. The Taxi were always on hand and take us anywhere we like. Not Far from Singapore so spent a few days there via Ferry.The Breakfast was big and varied and we went over Chinese Holiday and was busy but there was always room for us in the breakfast room. Its a good location for spa and massage palaces. Lots of tourists from Singapore pop over for few days. Batam is old and outdated city but the shopping malls are great and with bargin prices.

Room Tip: The service was good here. The Hotel was near to a lot of shopping malls and spa and they were great...
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 people have reviewed this hotel

Traveler rating
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    17
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Western australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 15, 2012

What a joke this hotel has become. July was my second and last stay at Badway Batam. I e-mailed this hotel more than 6 times to confirm my booking as i was arriving late. They neglected to reply. They also never replied to the customer survey i submitted last time. ( the manager insisted he would reply answering some questions I had for subsequent visits ). We booked the deluxe room this time. The only difference was a flat screen tv, a balcony with a sliding door which wouldn't lock and clothing from the previous guests. Wardrobe shelves were dusty, The mould, stains and poor plumbing is just the same as in the superior rooms. In fact, the lesser standard room we had last time seemed to be bigger. I complained to the reception as the balcony door wouldn't lock, the bed was sandy feeling, the towels stained, and the toilet had water stains, poo stains and dirt stains. The wall over the bath recess was extremely mouldy and had rusty water stains running from the ceiling. Water squireted from the side of the corroded shower rose onto the toilet, We were ridiculed by management about the state of the bathroom " of course the bathroom is dirty, the room hasn't been made up yet". Then, when we showed them the state of the toilet and walls, no apology was made. The mattress protector had numerous urine and other bodily fluid stains on. No offer of help to take our luggage out to the car was offered by staff. This hotel is definately not of a four star standard. I have been in better 2 star hotels and had better service from hotels of no stars

Room Tip: book a room in another hotel is my tip
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed July 24, 2012 via mobile

3 nights, 3x times towels only when asked for.... Answer: We have not enough, the towels are with the cleaner! My deposit box was defect, even after asking after check in and on the next morning, replacement on the last day only!

  • Stayed July 2012
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 17, 2012

We stayed here for 2nights and we had a good sleep because the bed was so big and comfy ^^
It's an old hotel but clean and well maintained, friendly staff, breakfast is so-so, and it's around 10mins walking distance to nagoya mall.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 12, 2012

I went to batam with family and stayed at this hotel for 3 nights. The building was old but stiil good condition. It was located at the center of the city. Many public places could be reached from here. We rent a car with the driver to bring us to some shopping centre, restaurants, and others spots. The hotel was quite comfortable and the people was nice and really helpful. The pool was not so big but it has sauna room and gym. Overall, we enjoyed our time in here.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 27, 2012 via mobile

Rooms were clean and well maintained. Hotel is located near to pubs and food outlets.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 2, 2012

stayed 2 nights in a standard room. Large well appointed room with king bed. Was very comfortable. Only downside to the whole experience, the grout in bathroom shower recess has growth and the room door card reader played up. Otherwise, was a great stay

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Goodway Hotel - Batam

Address: Jalan Imam Bonjol No. 1 | Pulau Batam, Nagoya, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 13 hotels in Nagoya
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Goodway Hotel - Batam 3.5*
Official Description (provided by the hotel):
Goodway Hotel is a 4-star business-class hotel located in one of the most exciting and vibrant places in the Riau Islands - Batam, Indonesia.Situated along the main thoroughfare in downtown Nagoya only walking distance to Nagoya Hill shopping mall and Nagoya Shopping complex.Goodway Hotel offers full amenities to help the busy traveler conduct business and relax after a hard day’s work. The distinctively welcoming ambience is our hallmark of personal service and hospitality. ... more   less 
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Also Known As:
Goodway Hotel - Batam Indonesia

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