What a joke this hotel has become. July was my second and last stay at Badway Batam. I e-mailed this hotel more than 6 times to confirm my booking as i was arriving late. They neglected to reply. They also never replied to the customer survey i submitted last time. ( the manager insisted he would reply answering some questions I had for subsequent visits ). We booked the deluxe room this time. The only difference was a flat screen tv, a balcony with a sliding door which wouldn't lock and clothing from the previous guests. Wardrobe shelves were dusty, The mould, stains and poor plumbing is just the same as in the superior rooms. In fact, the lesser standard room we had last time seemed to be bigger. I complained to the reception as the balcony door wouldn't lock, the bed was sandy feeling, the towels stained, and the toilet had water stains, poo stains and dirt stains. The wall over the bath recess was extremely mouldy and had rusty water stains running from the ceiling. Water squireted from the side of the corroded shower rose onto the toilet, We were ridiculed by management about the state of the bathroom " of course the bathroom is dirty, the room hasn't been made up yet". Then, when we showed them the state of the toilet and walls, no apology was made. The mattress protector had numerous urine and other bodily fluid stains on. No offer of help to take our luggage out to the car was offered by staff. This hotel is definately not of a four star standard. I have been in better 2 star hotels and had better service from hotels of no stars
- Also Known As:
- Goodway Hotel Batam
- Goodway Hotel - Batam Indonesia
- Official Description (provided by the hotel):
- Goodway Hotel is a 4-star business-class hotel located in one of the most exciting and vibrant places in the Riau Islands - Batam, Indonesia.Situated along the main thoroughfare in downtown Nagoya only walking distance to Nagoya Hill shopping mall and Nagoya Shopping complex.Goodway Hotel offers full amenities to help the busy traveler conduct business and relax after a hard day’s work. The distinctively welcoming ambience is our hallmark of personal service and hospitality. ... more less
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