1) Room was spacious and clean. Bathroom was clean too but there were some stains on the rough/matt tiles which don't seem to be easy to remove.
2) Bed and pillows were super comfortable. We had a good night's sleep.
3) Breakfast spread was decent but can be further improved.
1) Check-in at about 4pm took quite a while as there was only one staff manning the reception. The guests before me (they had checked in much earlier) were requesting for extra keys, etc, and were hogging the reception without being mindful of others in the queue. Much later, more staff emerged from the room behind. The extra help should have been activated much earlier.
2) Use of access key in lift. Reception staff did not explain on the need for access key to use in lift. There was no clear indicator in the lift where to tap the card. Thankful for a kind Caucasian guest who highlighted to us.
3) Not enforcing Strict No-Smoking rule. My group entered the lift to find some local guests smoking inside, oblivious to the No-Smoking sign above. Bigger signs should be placed all around the hotel to educate the locals who don't seem to care about rules.
4) Even though the hotel is located near to Nagoya Mall, it is not advisable to walk there as there are no proper pavements for pedestrians. Best to hire a taxi.
- Official Description (provided by the hotel):
- WELCOME TO NAGOYA MANSION HOTEL AND RESIDENCE Nagoya Mansion Hotel Residence is the newest iconic on the island , the first to offer Residential, Hotel and Lifestyle facilities in one environment. Other facilities are available to support your business and leisure activities include Meeting Rooms, Restaurant, Juice Bar, Food park, Bar, Swimming pool, Mini Mart, ... more less
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- Also Known As:
- Nagoya Mansion Hotel & Residence Batam, Indonesia