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“Decent stay” 3 of 5 stars
Review of Nagoya Mansion Hotel & Residence

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Nagoya Mansion Hotel & Residence
4.0 of 5 Hotel   |   Jl. Imam Bonjol, Kampung Utama No.1 | Batam, Nagoya, Riau Islands Province 29444, Indonesia   |  
Hotel amenities
Ranked #5 of 15 Hotels in Nagoya
Singapore
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Decent stay”
3 of 5 stars Reviewed June 17, 2014

Positives:
1) Room was spacious and clean. Bathroom was clean too but there were some stains on the rough/matt tiles which don't seem to be easy to remove.
2) Bed and pillows were super comfortable. We had a good night's sleep.
3) Breakfast spread was decent but can be further improved.

Negatives:
1) Check-in at about 4pm took quite a while as there was only one staff manning the reception. The guests before me (they had checked in much earlier) were requesting for extra keys, etc, and were hogging the reception without being mindful of others in the queue. Much later, more staff emerged from the room behind. The extra help should have been activated much earlier.

2) Use of access key in lift. Reception staff did not explain on the need for access key to use in lift. There was no clear indicator in the lift where to tap the card. Thankful for a kind Caucasian guest who highlighted to us.

3) Not enforcing Strict No-Smoking rule. My group entered the lift to find some local guests smoking inside, oblivious to the No-Smoking sign above. Bigger signs should be placed all around the hotel to educate the locals who don't seem to care about rules.

4) Even though the hotel is located near to Nagoya Mall, it is not advisable to walk there as there are no proper pavements for pedestrians. Best to hire a taxi.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed June 17, 2014

To be fair with the hotel, the staffs are general hospitable and friendly and on the reception it has proudly displayed her good services award amongst the best hotel competition.
However other than that there are rooms for improvements.

Located at Nayoya hill, it is some 10mins walk to the huge Nagoya Mall, that you may have to thread carefully along the heavy traffic. The public footpath was badly maintained with harzardous obstacles along the way. Armed with a toddler, it posed a little challenges especially the poorly lighted path in the night. The location and the tripadviser rankings (#2 amongst Nagoya hotel) was the decision for my selection.

Arrival by taxi at 2.40pm from Sekupang ferry terminal (costed RP 70k from domestic terminal, others had offered the rate of SG$12 at international terminal) took 35mins. The main enterence doesn't look much like a regular hotel which you have to take a lift to level3 to the reception.

Waiting time was slow but bearable with service persons offering welcome drink and cookies. I got my room quite effortlessly however the large family before me had to wait till 6pm to check-in. I overheard that there are some guest whom arrived 8am and pending rooms. To be fair to the hotels, generally they have to turn-over the rooms which normally stated that check-in time would be around 2pm. We were given a high rise room of 1808A - note the different towers A and B.

Room- turned out to be spacious and generally clean, Until my kid dropped his food on the floor and exposed some dead insects hidden underneath the bed. The dead cockroach is still believed to be ard after we checked out. In addition, the toilet had an unbearable urine odour which i had to buy air refresher to mask the smell. Avoid this room. We enjoyed the mineral water; replenished daily by the hotel and the HBO channels. Do ask for 2 room keys if you and your companion chooses to return to the rooms separately, as the lifts are only assessable by card. The reception would gladly offer the spare.

Breakfast- choice of selection was average with an egg station, choices I had included Porridge, fried been hoon/ noodles, sausages, chicken in gravy, fried vegetables, bread and cakes, cereals, milk. Quality was acceptable but the turn over is slow, most of the time the buffet was empty leaving guests having to wait. On weekends, they expanded to the pool side.

Amenities- swim pool or rather a play pool and a generous gym. The gym was pretty impressive however the hygiene was somewhat lacking, the leather had a foul smell. Other wise good.

Travel- there are metered taxi operators waiting outside the hotel (note there's additional charge of RP5k)

Room Tip: Avoid room 1808A, persistent foul odour in the toilet.
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nagoya hotels

Singapore, Singapore
1 review
1 of 5 stars Reviewed June 15, 2014

Went into the room and the room was not clean at all. The tiles was not mopped and can see stains. The room slippers provided were dirty ones and requested for new ones. Even the 'new' ones were recycled ones with stains on it. Even the key holder was also recycled. First time I am coming across a hotel that recycles everything. The toilet was pretty much run down. Even the body lotion had black stains on it. One thing is the room was big compared to the rest of the hotels in batam.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 9, 2014 via mobile

My 1st time reviewed of this hotel is all abouy money.Overall Front desk is excellent service.Many thanks to Sintong for his service rendered.
Why i said all abt money is because u still need to place deposit even though u wanna settled full amount for the hotel price.Its their protocol they said.
2ndly,my first time encountered that ice bucket is chargeable.even a 5* hotel didnt charge a single cents for it.
The other thing is the hotel didntprovided any BABY COTT.Its quite a hassle for me when they didnt provide that service.
The best things Nagoya is a walking distance like 10mins walk.If u have a kids with u not to walk there as their road is narrow and there is no pedestrian lane .Adviseable to take a cab from the hotel.
My overall experience,if i have another chance that would be my last stayed due to certain things which not met to my expectations But the hotel room is clean and comfortable to stay in.(Fyi no connecting room also)

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 1, 2014

Stayed 2 nights. Rooms were clean and air-con was good. Everything went smoothly. I read of power cuts but it didn't happen to us. Reception and concierge staff were fast and efficient. Spoke good English. My son inadvertently left his Apple laptop in his hotel room and I called the hotel after I returned back to Singapore. Pleasantly, the hotel staff told us that the laptop was found and will await our return to collect it back. What a wonderful experience this makes. Thank you, Nagoya Mansion for a very pleasant trip indeed.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 30, 2014

I stayed here for a brief one night stay in Batam. The hotel room was very clean with decent views of Batam and also Singapore in the skyline if you stay on the North facing side.

Hotel staff were very helpful with good English. Bar, Cafe and restaurant in-house too.

Good location to access the NED for the social scene.

Room Tip: North facing to see Singapore skyline
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 19, 2014 via mobile

1) the hotel wifi is very unstable. It often prompts me - overlimit access pool

2) hotel is not flexible, did not even accomodate to basic request like one hour extension of check out. Gave me a twin bed instead of a double bed and said :sorry, hotel is fully booked. Terrible service that ended me having to sleep with my husband on different bed

3) cleanliness is horrible. There are stains on the bedsheets. Oh well.

4) This is the worst of all experience. The water is yellowish accompanied with rust stain at a point when i was using. I got a shock of my life and got so paranoid that i think my skin is itching after.

All in all, this is the worst hotel in batam that i ever stayed in. I stayed in 3 other hotels and all was much better.

  • Stayed April 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nagoya Mansion Hotel & Residence

Address: Jl. Imam Bonjol, Kampung Utama No.1 | Batam, Nagoya, Riau Islands Province 29444, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 15 Hotels in Nagoya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nagoya Mansion Hotel & Residence 4*
Number of rooms: 203
Official Description (provided by the hotel):
WELCOME TO NAGOYA MANSION HOTEL AND RESIDENCE Nagoya Mansion Hotel Residence is the newest iconic on the island , the first to offer Residential, Hotel and Lifestyle facilities in one environment. Other facilities are available to support your business and leisure activities include Meeting Rooms, Restaurant, Juice Bar, Food park, Bar, Swimming pool, Mini Mart, ... more   less 
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Also Known As:
Nagoya Mansion Hotel & Residence Batam, Indonesia

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