Firstly, it's a comfortable place. My deluxe room had a comfortable queen sized bed with many pillows and a soft comforter. The hotel places little touches that are unexpected, like a mobile serving tray for tea.
However, its a little bare in some places. Its ads promise a gym and also tries to sell gym memberships. But when I was there, the gym was not ready- apparently it's a work in progress. The mini bar, room service delivery didn't have anything. It does however have free complimentary coffee and tea. Food is so-so @ meal times. The reception and lounge are quiet (music?) and don't have any life.
I had no problems with the bathroom flooding like some people did. I also appreciate the smoke free lobby and rooms as well as the serenity of the surroundings.
The main minus point is the location. Although it's supposed to be a short walk to the nagoya hill shopping centre, it runs on the road where many cars and motorbikes zip by and as a lone traveller I was truly concerned I would be a victim of snatch theft. I could opt for a cab but that would set me back by a 4 or 5 dollars per trip and frankly it's really necessary after nightfall for me due to visibility. I feel that if it improved its in-house services and added more life and facilities people would have more options. There are no shops nearby and therefore one definitely has to go to the mall for basic needs.
Security and service was gracious. Staff could understand English. However upon reaching they made me wait for 15 mins when my room key couldn't open the door, then abruptly changed my room when they found it was actually occupied (?!). A bit strange over there.
- Official Description (provided by the hotel):
- Modern comfort awaits guests in Nagoya Mansion, a 5-minute stroll from Nagoya Hill Shopping Mall. The luxurious property boasts an outdoor pool, spa and a restaurant. Free Wi-Fi is available throughout the building.Nagoya Mansion is a 10-minute drive from Harbour Bay Ferry Terminal and a 30-minute drive from Batam Centre Port. Hang Nadim International Airport is 45 minutes' drive away.Fully air-conditioned, rooms are fitted with fine bedding and warm lighting. In-room comforts include a flat-screen satellite TV, minibar and a fridge. Shower facilities and toiletries are provided in the en suite bathrooms.Luggage storage facilities and daily newspapers are available at the 24-hour front desk. Staff can arrange car rental and airport transfers upon request. ... more less
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- Also Known As:
- Nagoya Mansion Hotel & Residence Batam, Indonesia