Tour agent experience:
I have booked a package with AMW Travel and was told that we will be upgraded to 2 x 2-bedroom suites for 8 adults although the package description stated deluxe rooms. However, thanks to reviews from fellow Tripadvisor's members, I realize that there are only 1 queen-sized bed and 1 single bed per bedroom suite which are insufficient for 8 adults. Hence, I called up AMW Travel and requested for at least extra beds for the 2-bedroom suites, but was told that there will be extra charges for the extra beds. Therefore, I told them that I prefer the original deluxe rooms. After 3 incorrect service vouchers and numerous email exchanges, I finally had gotten a service voucher with the correct passenger's name, correct number of pax and correct room type (4 x deluxe rooms). That was my experience with the travel agent prior to our Batam trip.
On D-day, after our Batam day tour, we arrived at the Nagoya Mansion Hotel. Alas, the front counter staff assigned us 2 x 2-bedroom suites! The staff appeared occupied and did not seem to care that the rooms were assigned wrongly and kept saying that all other rooms were fully booked. After a long but unsuccessful talk with the staff, we decided to stick with the 2 x 2-bedroom suites as we were all tired and hungry after a long day tour. That is not without asking them to add extra beds for each of the 2-bedroom suite. No extra cost was incurred for the extra beds, but it took the housekeeping some time to bring in the extra beds.
$50 deposit for each room is required and it was kind of weird that they required $150 deposit for 2 x 2-bedroom suites. No negotiation was allowed on the deposit amount, or apparently the front desk staff did not seem to care. I still do not understand how the deposit amount was computed.
Nagoya Mansion Hotel & Residence is 10-15 minutes’ walk from Nagoya Hill Shopping Mall, and estimated an hour drive from Sekupang ferry terminal. To get to Nagoya Hill Shopping Mall, follow the slope downhill from the hotel, turn right when you hit the main road, continue walking until you see the shopping mall on your right. There is a 24-hours pharmacy on the foot of the hill.
I have to give credit to the room though. Eventhough it was the wrong room type and the single bedroom is kind of small at the allocated 2-bedroom suite, the living room and master bedroom are pretty spacious. It comes with a pantry, where water can be boiled and fridge is provided. In addition, the suite has 2 bathrooms, 1 for the master bedroom and 1 general bathroom located in the living room. There are 2 televisions, 1 in the master bedroom and 1 in the living room. The surrounding of the hotel can be seen from the suite. Another plus point is their bed; it is very soft and comfortable. Amenities such as toiletries and beverages are provided.
However, I do concur with fellow Tripadvisor's members that the rooms are not well-maintained. Although it is a new tower, the fittings seem worn.
After experiencing service which was less than desired during our check-in, it was a stark contrast at their breakfast dining area. Breakfast is good, if not better than good, with a great variety of selections; cooked food, congee, bread station, fruit station, cereal and fruit juice station, freshly made waffle and omelet station, egg station, and hot coffee and tea.
Their service staffs at dining area were prompt in their service, clearing the used plates and cups with speed. They even serve with a smile, which is a huge redeeming factor at Nagoya Mansion Hotel & Residence.
- Official Description (provided by the hotel):
- Modern comfort awaits guests in Nagoya Mansion, a 5-minute stroll from Nagoya Hill Shopping Mall. The luxurious property boasts an outdoor pool, spa and a restaurant. Free Wi-Fi is available throughout the building.Nagoya Mansion is a 10-minute drive from Harbour Bay Ferry Terminal and a 30-minute drive from Batam Centre Port. Hang Nadim International Airport is 45 minutes' drive away.Fully air-conditioned, rooms are fitted with fine bedding and warm lighting. In-room comforts include a flat-screen satellite TV, minibar and a fridge. Shower facilities and toiletries are provided in the en suite bathrooms.Luggage storage facilities and daily newspapers are available at the 24-hour front desk. Staff can arrange car rental and airport transfers upon request. ... more less
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- Also Known As:
- Nagoya Mansion Hotel & Residence Batam, Indonesia