We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“only hotel giving free complimentary massage” 3 of 5 stars
Review of Seruni International Hotel

Seruni International Hotel
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Seruni International Hotel to your Saves list
Seruni International Hotel
Komplek Nagoya Garden Phase II, Seraya, Nagoya, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #11 of 19 Hotels in Nagoya
Alor Setar, Malaysia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“only hotel giving free complimentary massage”
3 of 5 stars Reviewed October 5, 2013

good service, smiling staffs, quite surrounding, good entertainment at night and near to city attraction are things you can see when check in at seruni hotel batam, indonesia. Adding to this scenarios all check in customers are given free complimentary massages by the management.The massages are damn good compared to other massage parlours in nagoya city.

Room Tip: try getting non smoking deluxe room...its not too expensive but the breakfast is only basic western...
See more room tips
  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4 reviews from our community

Traveler rating
    0
    1
    1
    2
    0
See reviews for
Families
0
1
3
Business
0
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 1, 2012

I booked this hotel through Hotels.com for a 4D3N stay. The staff were friendly & helpful. The size of the room was ok. As the room was for twin sharing, there was only 1 packet of coffee sachet. The cups were dirty & stained. The worst part of the room was the stinking toilet and the constant leak of water from the toilet cistern. I informed the HSK staff on day 1 but nothing was done. The aircon was not cool and the fancoil was very noisy and we could not get a good sleep. Again I informed the staff and nothing was done until the day I checked out. The bathroom was infested with baby cockcroaches that you will find them all over your toothbrush in the morning. The towels were filthy that we immediately went to the shopping centre to buy our own towels. We also found some baby cockcroaches crawling under the bed. We requested for a hair dryer but it never came. We went to the Front Desk and was told the hotel had only 1 hair dryer that was used by a guest!!

Upon check in, we had to leave our PP with the Front Desk. We were able to use the Safe Box to keep our other documents. We requested to have our PP to keep in the Safe Box. We were shocked that we had to place a deposit of Rp 500,000 per DAY for keeping our PP!!!

The breakfast was so pathetic. Remember that what you see on line is not what you will get.
The hotel will charge you 55,000 Rp for a taxi trip to Batam Centre. I walked out and found a taxi for only 20,000 Rp. This will be my first & last time that we will stay in this hotel.

Room Tip: From my experience, I doubt if you are able to get a clean & satisfactory room.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Nagoya
0.0 mi away
Batam City Hotel
Batam City Hotel
#3 of 19 in Nagoya
4.0 of 5 stars 32 reviews
0.0 mi away
Triniti Hotel Batam
Triniti Hotel Batam
#8 of 19 in Nagoya
3.0 of 5 stars 61 reviews
0.0 mi away
Goodway Hotel - Batam
Goodway Hotel - Batam
#9 of 19 in Nagoya
3.0 of 5 stars 156 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Amaris Hotel Nagoya Hill - Batam
0.0 mi away
Harmoni Suites Hotel
Harmoni Suites Hotel
#2 of 19 in Nagoya
4.0 of 5 stars 101 reviews
0.0 mi away
Nagoya Mansion Hotel & Residence
Show Prices
Show Prices
Show Prices

Been to Seruni International Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Seruni International Hotel

Address: Komplek Nagoya Garden Phase II, Seraya, Nagoya, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Bar / Lounge Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #11 of 19 Hotels in Nagoya
Price Range (Based on Average Rates): $
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Agoda and Odigeo so you can book your Seruni International Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Seruni International Hotel Batam, Indonesia

Owners: What's your side of the story?

If you own or manage Seruni International Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.