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“only hotel giving free complimentary massage” 3 of 5 stars
Review of Seruni International Hotel

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Seruni International Hotel
Seruni International Hotel
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Seruni International Hotel
Komplek Nagoya Garden Phase II, Seraya, Nagoya, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #9 of 14 hotels in Nagoya
Alor Setar, Malaysia
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“only hotel giving free complimentary massage”
3 of 5 stars Reviewed October 5, 2013

good service, smiling staffs, quite surrounding, good entertainment at night and near to city attraction are things you can see when check in at seruni hotel batam, indonesia. Adding to this scenarios all check in customers are given free complimentary massages by the management.The massages are damn good compared to other massage parlours in nagoya city.

Room Tip: try getting non smoking deluxe room...its not too expensive but the breakfast is only basic western...
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 1, 2012

I booked this hotel through Hotels.com for a 4D3N stay. The staff were friendly & helpful. The size of the room was ok. As the room was for twin sharing, there was only 1 packet of coffee sachet. The cups were dirty & stained. The worst part of the room was the stinking toilet and the constant leak of water from the toilet cistern. I informed the HSK staff on day 1 but nothing was done. The aircon was not cool and the fancoil was very noisy and we could not get a good sleep. Again I informed the staff and nothing was done until the day I checked out. The bathroom was infested with baby cockcroaches that you will find them all over your toothbrush in the morning. The towels were filthy that we immediately went to the shopping centre to buy our own towels. We also found some baby cockcroaches crawling under the bed. We requested for a hair dryer but it never came. We went to the Front Desk and was told the hotel had only 1 hair dryer that was used by a guest!!

Upon check in, we had to leave our PP with the Front Desk. We were able to use the Safe Box to keep our other documents. We requested to have our PP to keep in the Safe Box. We were shocked that we had to place a deposit of Rp 500,000 per DAY for keeping our PP!!!

The breakfast was so pathetic. Remember that what you see on line is not what you will get.
The hotel will charge you 55,000 Rp for a taxi trip to Batam Centre. I walked out and found a taxi for only 20,000 Rp. This will be my first & last time that we will stay in this hotel.

Room Tip: From my experience, I doubt if you are able to get a clean & satisfactory room.
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seruni International Hotel

Address: Komplek Nagoya Garden Phase II, Seraya, Nagoya, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #9 of 14 hotels in Nagoya
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Seruni International Hotel Batam, Indonesia

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