I booked this hotel through Hotels.com for a 4D3N stay. The staff were friendly & helpful. The size of the room was ok. As the room was for twin sharing, there was only 1 packet of coffee sachet. The cups were dirty & stained. The worst part of the room was the stinking toilet and the constant leak of water from the toilet cistern. I informed the HSK staff on day 1 but nothing was done. The aircon was not cool and the fancoil was very noisy and we could not get a good sleep. Again I informed the staff and nothing was done until the day I checked out. The bathroom was infested with baby cockcroaches that you will find them all over your toothbrush in the morning. The towels were filthy that we immediately went to the shopping centre to buy our own towels. We also found some baby cockcroaches crawling under the bed. We requested for a hair dryer but it never came. We went to the Front Desk and was told the hotel had only 1 hair dryer that was used by a guest!!
Upon check in, we had to leave our PP with the Front Desk. We were able to use the Safe Box to keep our other documents. We requested to have our PP to keep in the Safe Box. We were shocked that we had to place a deposit of Rp 500,000 per DAY for keeping our PP!!!
The breakfast was so pathetic. Remember that what you see on line is not what you will get.
The hotel will charge you 55,000 Rp for a taxi trip to Batam Centre. I walked out and found a taxi for only 20,000 Rp. This will be my first & last time that we will stay in this hotel.
From my experience, I doubt if you are able to get a clean & satisfactory room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.