It just happened last week on 15 June 2013 Saturday night. I already made a booking by online since 10 June 2013 Monday and directly informed to the hotel that i request for late check-in by 10pm Indonesia time. They acknowledge about it. I reached to the hotel, the front desk give a room key and say this is your deluxe room with balcony.. But it was so surprise once i enter in it was not a deluxe room with balcony but it was a standard room. I went back to the lobby and ask but i'm surprise again when the front desk told me actually the room that i already made a booking already hand over to other guest.. I'm so peace off with this people cause they're not suppose to lied to me in the first place furthermore they are staff of the hotel. There's no customer service at all the worse part is they don't even know what to do. And on that particular night i leaved that hotel and looking for other hotel, it Saturday night and it's difficult to get a room but i was so lucky that i got a room at one of 4 star hotel.. Seriously it was damn experience made a booking to this hotel.. If it was on a day i will made a way back to Singapore but it was at late night and no more ferry back to Singapore. If there's no room on that night, i don't know where i need to spent the night... My 1st intension is to celebrate my anniversary at this hotel, 2nd intension are to survey this hotel for our travel agencies to tied down with this hotel. Seriously is not a suitable hotel. Travel Agent Singapore
- Official Description (provided by the hotel):
- Where Business is Always a Pleasure. With its perfect blend of business and leisure, Triniti Hotel Batam in Nagoya, Indonesia gives you the best of both worlds. The mid-priced hotel features a selection of excellent facilities and services suited for every need. Work smoothly and comfortably with the business centre and function/ meeting rooms. In between, you can spend relaxing moments at the spa, fitness centre, or restaurant.When you need to rest, the contemporary-style rooms provide all the essentials you seek. Inside, you’ll have conveniences such as a private toilet & shower, Internet access, mini-bar, and refrigerator. Pay-per-view movies are also available for your enjoyment. ... more less
- Reservation Options:
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- Also Known As:
- Triniti Hotel Batam Indonesia