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“Good Food!” 3 of 5 stars
Review of Triniti Hotel Batam

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Triniti Hotel Batam
2.5 of 5 Hotel   |   Jalan Raja Ali Haji, Kempleks Boulevard No CC 11-18,, Nagoya, Riau Islands Province, Indonesia   |  
Hotel amenities
Ranked #7 of 14 Hotels in Nagoya
Singapore
1 review
2 helpful votes 2 helpful votes
“Good Food!”
3 of 5 stars Reviewed May 25, 2012

We stay in this hotel for 3D2N. The room was quite ok but the location of the hotel is not that good. Maybe that is why they have a free shuttle from the Hotel to Nagoya Hill. I have read in the review that that the free shuttle is only 1 way then I was surprised when the driver asked me if what time will they pick me up or maybe its just because ive waited for 30 mins for them to send us in Nagoya then the return trip we waited for 1 hour. But what matters most is they apologized for the delay. I also work in a hotel so I understand that they don't have enough people to do some of the job.

Me and my wife ordered food from their In room dining, the food is good especially the fried rice. The service is not that good but I think quite ok for this type of hotel. Most of the staff can speak simple English so you will not have a problem in communicating with them.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DodiPutra, General Manager at Triniti Hotel Batam, responded to this review, June 8, 2012
Dear Guest,
Thank you for your comment which we highly appreciate, we are striving our best to serve our guest better, knowing that we have limited vehicle and the staff but we are trying to compliment our guest with a better service

We are glad to know that you have enjoy the food and we will convey the message to our cook to motivate them better

Once again thank you and we do look forward to welcoming you again at our hotel, kindly do not hesitate to contact me should you have visit to Batam in your next trip

Sincerely Yours,
Dodi Putra
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52 reviews from our community

Traveler rating
    5
    12
    22
    9
    4
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 2, 2012

This is the worst hotel I ever had experience!! Wanted to send email to them but can't even find.
Anyway, I just came back. Stayed over the weekend. After a tour, check-in and shock to find a big cockroach!! Then a few more!! Went to change rm, they said no more rm. Then hse-keeping came n just kill with the broom. Not sure if all are killed but I'm very scared of it thus insisted that I changed. Yes, they changed. I am still not peaceful about the rm. And indeed, just few minutes in bed, we are itching and I on the light. We saw a bug on pillow!! Hubby bring it to the recep, they killed it with their finger.. then we found more on the bed!! They changed the bed sheet and expect us to sleep again.. without changing the blanket!! Anyway, if there is bugs, no matter you changed the sheet or what, they are still there and they don't seemed to understand. They insisted that there is no more room, yet there seems to be always a spare room somewhere.. we changed to a single bed rm. Don't sleep in peace but too tired thus slept for a while.. Before, we asked for extra towel, they say don't have. Only 1 slipper in rm and it's dirty. Asked for long then when we sleep, they came. Pillow can only have one extra.
Anyway, the next day, we had bites all over!! Mine is worst as I'm fair.. my bites are all big n swollen n itchy!!! Argh!!
Overall, we have changed rm 3 times in one night. And their free shuttle is only one way to nagoya hill and it's until 4pm only!! What kind of service they have!! Gd thing that the mall is just near... but hard to cross the road.. their drivers just anyhow drive!! Will not ever go there anymore!! I'm still suffering right now..

  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DodiPutra, General Manager at Triniti Hotel Batam, responded to this review, May 8, 2012
Dear Guest,
Greetings from Triniti Hotel Batam!
Thank you for your recent stay and feedback, we are terribly sorry for your experience stayed at our property, referring to your comment below I have went thru with my House Keeping together with our pest control contractor which finally we have to terminate the contract to the new one
For your information, the hotel was running full house on the day of your stay therefore our Front Office found difficulties to get the room to change yours, which finally they found of the no show guests to replace.
Regarding the schedule to Nagoya Hill it is available until 5pm and to return to hotel please inform our reception prior
Once again we do apologize for the inconveniences cause during your stay at our property, should you need further assistance and information, please feel free to contact me directly at om.btm@trinitihotel.com
Sincerely Yours,
Dodi Putra
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Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 10, 2012

My experience in staying at this triniti hotel is a shock of my life!! This hotel is basic of the basic. It does not even worth the price of staying there. First thing, when i walk into this hotel lobby i do not have a very pleasant and welcome feeling. The lobby is warm, even with the aircon switch on. This is still acceptable to me, but there is more to come. When i walk into my room, I was shock. I wonder how this hotel expect their customer to stay in a hotel room with stain bedsheet, sticky cabinet by the side of the bed, unpleasant odour smell in the room, strands of hair can be found in the drawer of the cabinet. I wonder how they expect their customer to sleep in that room. It is so dirty. The most basic thing to expect from a hotel room is cleaniness, but they did not fulfil. A hotel room is a place for someone to have a pleasant night sleep after a long day, and this hotel cannot fulfil that. Next is the location, this hotel is located at a deserted area with not much lighting at its surrounding, it is not safe to walk back to hotel at night. The only thing that come to mind is horrible and terrible. The price i paid to stay in this hotel, I would prefer to stay in mercure hotel. It is only a few dollar more to stay in mercure hotel and i can have a pleasant night sleep. I will not recommend this hotel to anyone even it is only 5-10 min away from nagoya hill shopping mall but its surrounding is unsafe, you will have nightmare.

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DodiPutra, General Manager at Triniti Hotel Batam, responded to this review, April 14, 2012
Dear ravier_12,
First of all allow me to apologize for the inconvenience during to your visit to Triniti Hotel Batam, we do appreciate of your point of view for our hotel
After reading your comment I would like to highlight with you the following point:
1. Regarding the temperature of the lobby, we notice that upon your arrival at the it was about to big rain with thunderstorm from the hot sunny day, that was influence the temperature in the lobby slightly higher and it getting cooler when it’s raining
2. Regarding the cleanliness of the room, I do apologize for this inconvenience but however our housekeeping is 24hour on duty that can be contacted to re-clean your room or change the stain bed sheet if it so, but they were rejected when they are willing to do so and event they offer you to change the room despite they are in the fully book situation but their effort were not event listened by you.
3. I assumed that you did not stay over at Triniti Hotel, so how can you create a mind of unsafe surrounding at the hotel at night

It’s about mentality and expectation to pay for a two star price with four star expectation that we have to adjust, well, Triniti Hotel is a budget two star hotel, which not make any sense to me with your comparison to a four star mercure hotel, so where is the objective of your comment

However, we thank you for your comments and I think you have a wrong perception and expectation of Trinti Hotel Batam

Should you need further explanation, please do not hesitate to contact me at om.btm@trinitihotel.com
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Singapore, Singapore
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 8, 2012

bought a 2 pax deal package for 2 nights for this hotel .. location is poor .. not safe to walk back to hotel during the night. room is very basic .. shower curtain & sink mouldy .. amenities : only 1 toothbrush per day for 2 guests and a very small bottle shampoo for 2 nights. breakfast was ok but dinner buffet was a disappointment. very limited quantity of food.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DodiPutra, General Manager at Triniti Hotel Batam, responded to this review, April 14, 2012
Dear Herwati,
Triniti Hotel is just 10 minutes walk from Nagoya Hill Shopping Mall, which our shuttle service also available if walking is too tired for you event night time (You may check with our reception prior to confirm your return timing) and thank you for your comment regarding the mouldy sink and shower curtain, I will look into it.. for your information we are going to change the shower curtain with the glass, so hoping our contractor can finish the work as soon possible for this improvement, we are glad that you are okay with our breakfast however your buffet dinner I will get my chef to improve the quantity right away

Thank you and looking forward to welcome you again at Triniti Hotel Batam
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Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2012

Been there on my 1st trip to Batam. Staffs were friendly, helpful and attentive. the room & breakfast were basic but worth the price. clean and well maintain rooms. Bed was comfortable.
No swiming pool but there a whirlpool at the Spa next door. Just a few min walk to Nagoya Hill. Shuttle service available to and from ferry terminal. Hope to see some improvement on my next visit. Kudos to Pak Dodi and the rest of the staffs.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 13, 2012

The rate is cheap and located near Nagoya Hill shopping center, the room have the basic thing such as TV,table and a safe,bed and toilet is clean.It also have a spa.Breakfast have limited
choice. A friendly and helpful taxi driver call Wen I met during my trip help me to move around.Those who require a taxi or van can call his mobile phone "...".

Room Tip: Try to ask for higher floor,less noise
See more room tips
  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Malaysia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 29, 2011

the room is excellent for the money you pay but the location is a bit far from the main road. In fact, when I took a taxi from the ferry terminal (batam center), the driver had to ask others to get directions to the hotel.
the breakfast is tasty but the choice is quite limited.

  • Stayed December 2010, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Triniti Hotel Batam

Address: Jalan Raja Ali Haji, Kempleks Boulevard No CC 11-18,, Nagoya, Riau Islands Province, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Nagoya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Nagoya
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Triniti Hotel Batam 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Where Business is Always a Pleasure. With its perfect blend of business and leisure, Triniti Hotel Batam in Nagoya, Indonesia gives you the best of both worlds. The mid-priced hotel features a selection of excellent facilities and services suited for every need. Work smoothly and comfortably with the business centre and function/ meeting rooms. In between, you can spend relaxing moments at the spa, fitness centre, or restaurant.When you need to rest, the contemporary-style rooms provide all the essentials you seek. Inside, you’ll have conveniences such as a private toilet & shower, Internet access, mini-bar, and refrigerator. Pay-per-view movies are also available for your enjoyment. ... more   less 
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Also Known As:
Triniti Hotel Batam Indonesia

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