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“very pleasant stay” 5 of 5 stars
Review of The Balmoral & Terrace Guest Houses

The Balmoral & Terrace Guest Houses
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The Balmoral & Terrace Guest Houses
3.0 of 5 Guest house   |   2 - 3 Roker Terrace | Roker Seafront, Sunderland SR6 9NB, England   |  
Hotel amenities
Ranked #5 of 15 Sunderland B&B and Inns
rugby
1 review
“very pleasant stay”
5 of 5 stars Reviewed April 20, 2012

We have just spent 6 nights in the hotel and cannot recommend it enough to family and friends. The welcome we received when we arrived was very warm and nothing was too much trouble. The room was very clean and comfortable, towels were changed regually, the room was cleaned every day. The choice at breakfast was very good and nothing was too much trouble. We would definately stay here again

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
    43
    19
    3
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    1
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15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Market Harborough, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 2, 2012

My husband and I recently stayed in Sunderland for the weekend to attend a family party. As it was at short notice and at the beginning of the easter holidays, most accomodation was fully booked and the Balmoral was the only place available so we booked it. It was described as 3 star, so we weren't expecting luxury but merely the sort of simple, clean accomodation that I might expect from a travellodge or similarly priced hotel. The guesthouse entrance was newly decorated with a nice clean carpet, so when we were asked to settle up on arrival we gladly paid up, expecting our room to be of equal standard...
How wrong we were...

When we entered our room, the first thing that hit us was the smell: fusty and mouldy. As I looked around it got worse: the skirting boards were coming away from the walls, the carpet was stained in numerous places and my husband and I both stumbled on the uneven sloping floors that gave the impression we were on a ship!

I was desperate for the loo so went to the en suite as soon as I got to the room. Sitting on the toilet I looked around for a toilet roll holder, which didn't exist- instead a roll was sitting on the windowsill, which I stretched to reach and was surprised to notice that the toilet bowl moved as it wasn't properly attached to the floor. The rest of the bathroom wasn't great either- the windowsill had paint peeling off it and the shower was covered in black mould. We were only provided with one bath towel and a couple of hand towels, which I'm sure we're originally white but now worn, holey and grey with the odd brown stain. Even the toilet brush was dirty and covered in toilet roll.

The bed itself, although it did have clean sheets was otherwise filthy. The valance appeared not to have been washed for years and the mattress was covered in a noisy plastic incontinence sheet complete with pubic hairs. The mattress was well past it's best with lumpy protruding springs and the pillows were flat as pancakes and smelled sweaty.

I immediately decided to seek other accomodation as the thought of sleeping here made my skin crawl and my husband left to trawl the other local b&bs that night. Unfortunately no other rooms were available, so we tried our best to make the bed comfortable for the nights we were there by using the duvets from the single beds on top of the mattress to avoid the lumps.

It was already dark when we arrived the night before so we didn't think to look for the 'sea view' that we'd paid for, and on waking the next morning by this time we weren't surprised that the view was instead of a dirty white painted wall of the adjacent building. Even if we had been facing the right direction, I'd have had a very hazy view through the dirty window.

I understand that people have different opinions of what a good standard of cleanliness should be and I'll admit that my standards are high, although I've never stayed at a hotel or guesthouse that I've not found comfortable. We were told that the B&B was being looked after by a friend of the owners for the week, so I'd be inclined to give the owners the benefit of the doubt if there weren't so many blatant examples of poor upkeep and cleanliness over a much longer period than a week. The thickness of dust on the lampshades, tv and in the wardrobe alone must have taken a couple of months to build up if not more. On my arrival home I asked my son to check out the Balmoral online and I was genuinely surprised to find that there had only been positive reviews. The guesthouse owners certainly have a lot to answer for as I feel the room I stayed in last weekend was not fit for purpose or worth the money we paid. I didn't bother bringing this to the attention of management at the time due to the sheer number of faults and also as I knew that it was a friend of the owners in charge and didn't want to embarrass him when I'm sure he had little power to help.

Room Tip: Choose another hotel.
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  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria1974_11, Owner at The Balmoral & Terrace Guest Houses, responded to this review, April 16, 2012
Well, where do I start! This is not a review, this is an essay. First of all, I find it very strange you would ask your Son to check reviews after your stay and not before. If cleanliness and comfort where as high priority as you make out then I would be inclined to find out what other peoples views were before I left the house, not when I returned. Our policy is to pay on arrival, so irregardless of you liking the hallway, had you not paid then you would not have got the room. You say you paid for a sea-view??? This is totally un-true. We only have Four poster rooms with sea-views, £60.00 including breakfast. Were you expecting a four poster bed? No, you were not! You paid £48.00 including breakfast, with no sea view as we do not have one for £48.00. Potential guests can see this on our website. As our guest house was built in the 1800s there may be imperfections in the flooring here and there, nothing to speak of and you certainly don't feel like your aboard the titanic. I have made my own enquiry's regarding availability of rooms the weekend you stayed and there were many hotels and guest houses in the area which did in fact have rooms. South shields is not far along the road and they also did. If our guest house made your skin crawl why did you stay? You did not complain once, all weekend, even regarding the sea view that you thought you had paid for? You could not offend Bob, (Our Friend as you put it), over this! I could not stay anywhere if it made my skin crawl, I would rather go back home if it was as bad as you say. I would complain to whoever was on duty at the time, but you did not for fear of hurting there feelings. Considering you have never met before I find this utter rubbish. Your standards are so high you decided to ignore all of the no smoking signs through out the building and on you bedroom door? The room stunk of smoke on your departure, having been informed by my cleaners and Bob. To potential guests reading this review, we have recently undergone a major re-furbishment program, and have decorated most of our rooms to a very high standard with new en-suites and carpets and flat plasma t.vs. The room in question is a room which was decorated a couple of years ago with new carpets and en-suite.(No flat plasma at the moment) It is still a nicely decorated, clean warm room and is not on the list to be refurbished in the near future. If I thought it was in need of it it would be done. I have not got the time to answer each of this ladys points, nor can I be bothered to. If you read other reviews on this site and many other sites you will then get a true representation of our home.
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Seaham, United Kingdom
1 review
5 of 5 stars Reviewed March 16, 2012

We stayed here just short of two weeks,the hospitality was brilliant,very clean and comfortable lovely breakfast, Darren and Victoria are very helpful and friendly, they even helped us find a local doctor. all the staff and Bob were lovely. no problems parking,the views from the terrace are stunning,we would recomend this guest house without hesitation it is in a ideal location.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seaham
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 4, 2012

We have just returned home from an overnight stay here and I can honestly say, this is a lovely place to stay. The owners were really friendly and helpful. We stayed in a double room with a four poster bed, the room was clean, cosy and everything you would need in a B&B. Breakfast was gorgeous, a nice full english with tea, toast and orange juice. My Husband booked this stay on the internet and we even had a bottle of wine waiting for us on our arrival. We wanted somewhere different to go for a night out which was easy to get to using public transport, and this was perfect. Thanks so much to the owners, we had a great night, very relaxed and refreshed.

Room Tip: Book a room with a four poster bed, they are really comfortable.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 7, 2011

I have just come back from a weekend at the terrace guest house. For value for money it can not be faulted. The place it self is a bit dated but I think it is gradually being updated. I stayed in a room that had recently been updated. It was clean modern double 4 poster bed overlooking the sea stunning views. Great breakfast, very friendly staff, what more could you ask for from a bed and breakfast. well done.

Room Tip: ask for a sea view!
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  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 10, 2011 via mobile

Dont get me wrong. I think this is a very pleasant b&b, in a great location, and run by a delightful young couple who go all out to extend a friendly welcome to their guests.
We stayed there 5 or 6 times some years ago when our son was at uni in Newcastle and absolutely loved it each time. When our son announced he was attending a stag night reunion with a number of uni friends, we couldnt resist the opportunity to return to this pleasant part of the country whist ensuring junior got home in one piece!
Having only decided to go on the night before we actually left, it was with trepidation that I emailed our favourite guest house to see if they could find space for us on the Friday and Saturday night. Ideally, we wanted a twin en suite with sea view, as the view over the jetty and Roker Lighthouse is really not to be missed. In the event we were offered a small double with sea view, but no ensuite, for £42. Alternatively they had a twin ensuite with rear view for £50. We opted for the seaview.
On arrival, we were greeted by the friendly proprietess Victoria. She remembered us from previous visits and made us feel really welcome ( as always) She was also able to offer us an alternative room due to a cancellation. This was for a front facing ensuite double with four poster bed and large flat screen tv. She offered this with a £5 reduction at a cost of £55 per night including breakfast, and my wife snapped her hand off before I had a chance to say a word!
The bed was comfy, the freeview tv a real bonus and the view from the window seat in the room's bay window was exactly as I remember it, with the added bonus that first morning of watching a large navy boat as it emerged from the nearby Sunderland dock area and made its way past the lighthouse and out to sea.
During our stay we made nostalgic visits to 2 places we enjoyed in the past - the Marsden Grotto pub and restaurant in a cave with its 100 foot lift down to its beach location, and the Smugglers Pub on the beach across the road from the Balmoral where excellent bands appear every Friday and Saturday.
During a late afternoon drink in the delightful Roker Hotel 3 doors down from our own hotel, we saw a notice advertising a Rod Stewart tribute concert and 3 course meal for £10 per head (yes £10) taking place that night in the hotel ballroom. Needless to say we signed up there and then and enjoyed an excellent meal and a good hour of entertainment, courtesy of an accomplished entertainer from our part of the country judging by his accent. Top value and thoroughly enjoyable, made even better by the company of a family of six geordies (grandmother, grandfather, mother and three very attractive daughters) who shared our dinner table and made us feel most welcome all evening.
So that was our weekend.
Very enjoyable, very tiring and at least we got our son back home in one piece, despite having to stop a few times on the way back to let him leave evidence of his 2 night drinking exploits by the wayside!
And the "but"?
Perhaps it's because I have watched too many "Four in a bed" but
I'm not sure that our room warranted a charge of £55 per night despite the absolutely gigantic cooked breakfast. That however is probably down to me, not Victoria and Darren, as the car park outside the hotel showed that plenty of other people are more than happy to pay the rates they ask.
It certainly wouldn't stop me from ringing them first should I ever be needing accommodation in the area again.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karlskrona, Sweden
1 review
5 of 5 stars Reviewed August 20, 2011

We stayed at The Balmoral & Terrace for a week. We found the owners very friendly and could not have been more welcoming and helpful.
I'll certainly be going there again +++++

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Balmoral & Terrace Guest Houses

Address: 2 - 3 Roker Terrace | Roker Seafront, Sunderland SR6 9NB, England
Location: United Kingdom > England > Tyne and Wear > Sunderland
Hotel Style:
Ranked #5 of 15 B&Bs / Inns in Sunderland
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Balmoral & Terrace Guest Houses 3*
Number of rooms: 12
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Also Known As:
The Balmoral And Terrace Guest Houses
The Balmoral & Terrace Guest Houses Hotel Sunderland

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