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“EXCEEDS EXPECTATIONS” 4 of 5 stars
Review of Premier Inn Sunderland North West

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Premier Inn Sunderland North West
Timber Beach Road | Off Wessington Way, Castletown, Sunderland SR5 3XG, England   |  
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Ranked #7 of 9 Hotels in Sunderland
Billericay, England
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
54 helpful votes 54 helpful votes
“EXCEEDS EXPECTATIONS”
4 of 5 stars Reviewed June 4, 2014

Only stayed for 1 night on the way to Scotland. With the price I'd expect something to complain about but there isn't. The staff were helpful and friendly. The room was comfortable and clean. OK, so the view was out to the car-park but as I'd left a load of stuff in the car overnight that was fine by me. This might have converted me to this chain from a certain other one.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsunnw, Manager at Premier Inn Sunderland North West, responded to this review, June 5, 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I am very pleased to hear that you have enjoyed you're stay with us, and we look forward to welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    66
    61
    31
    6
    4
See reviews for
60
38
6
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Leeds, United Kingdom
Top Contributor
143 reviews 143 reviews
35 hotel reviews
Reviews in 50 cities Reviews in 50 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 2, 2014

My son and I always book this hotel prior to match day at the Stadium of Light so that we can enjoy Sunderland at night and have never been disappointed mostly due to very friendly and knowledgeable staff.
Rooms are very clean with comfortable beds, some guests are very inconsiderate when it comes
to noise I.E. Slamming of doors and speaking loudly in the corridors.
However we have every intention of returning when visiting from Scotland.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsunnw, Manager at Premier Inn Sunderland North West, responded to this review, June 5, 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I am very pleased to hear that you have enjoyed you're stay with us, and we look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 30, 2014

I stayed here for two nights with my daughter for the 1D concert. Room was clean and comfortable with great facilities. The hotel is within easy reach to town centre.
My only grumble was constant slamming of doors through the night, but the hotel cant control inconsiderate guests.
However it was the staff that made the hotel they were all so friendly and helpful especially Paula in reception (thank you for the poncho) she is a credit. Will defo be back. :-)

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsunnw, Manager at Premier Inn Sunderland North West, responded to this review, June 2, 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I will pass on your lovely comments to Paula. I hope you both enjoyed the concert. I am very pleased to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the near future.
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Scotland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2014

Lovely comfy bed and clean and crisp linen as usual. Clean room and bathroom.
Friendly and helpful staff.
Nice decor but something made it feel a little bit tired. Maybe old doors. But great value for £29, lovely stay, and had a great sleep. Would use them again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsunnw, Manager at Premier Inn Sunderland North West, responded to this review, June 2, 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I am very pleased to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 27, 2014

Great hotel that was near enough Newcastle but far enough away not to be disturbed at all hours of night with noisy hen/stag weekends.
Clean and comfortable with more than ample free car parking.Breakfast next door in Liberty Browns a bit disappointing as food was not very hot but otherwise was good value for money as kids eat free.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsunnw, Manager at Premier Inn Sunderland North West, responded to this review, June 2, 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I will pass on your feedback, to the general manager of Liberty browns. I am very pleased to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 7, 2014

Our room had been booked and paid for by my husbands company. They have recently stopped using your firm, for various reasons......?
On this Friday night (2nd May) we retired early as we had work on the Saturday.
We were kept awake until the early hours of Saturday morning by rampaging footsteps and slamming doors.

As a further disaster - at 6.00 am the fire alarms went off! We scrambled into our clothes in a mad panic only to discover it was some kind of 'fault' in room 5....... so we missed out another 2 hours much needed sleep.

As the 'sleep guarantee' was of no benefit to us we suggested that we had a free breakfast - as the Whtehaven PI had once given us in similar circumstances. There was no manager present and the young girl 'in charge' refused to do this. Compounding this - her attitude was awful. She was smirking and obviously enjoying being unhelpful. When I said I would complain to PI she said, aggressively, 'You do that then, if you want'. I will never, ever stay in a Premiere Inn again - I'd rather sleep in the back of the car. In fact, I'd probably have a better night's sleep there!!
Then - the breakfast cost £17.50 ! I would have expected it to be good but it wasn't. It was 'self service'.
The fried eggs were hard and even the whites were discoloured and rubbery as hell
The bacon was stewing in it's own white scummed juice.
The tomatoes were tinned.
The sausages probably hadn't seen much of the pig and were akin to 'value' sausages.
The beans were over sweet and sloppy.
The hash browns were floppy and sad.

In fact - the whole thing was pretty inedible. What a complete rip off!! Never again, Premier Inn!!!

  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Sunderland North West, responded to this review, May 8, 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed April 15, 2014

Recently stayed here for a second time with friends. The hotel is comfortable and has all you need for a cheep night stay. The surrounding area has a lovely restaurant and tapas bar and they also do a buffet breakfast which we all really enjoyed the next morning.
I would recommend this hotel to any one needing to stay in the area and would certainly love to return to the restaurant next door!

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmsunnw, Manager at Premier Inn Sunderland North West, responded to this review, April 17, 2014
Thank you very much for your review. We do take great pride in the cleanliness of our hotel, and the team constantly strive to deliver excellent service at all times. I will pass on your lovely comments, to the general manager of Liberty browns. I am very pleased to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Sunderland North West

Address: Timber Beach Road | Off Wessington Way, Castletown, Sunderland SR5 3XG, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #7 of 9 Hotels in Sunderland
Price Range (Based on Average Rates): $
Number of rooms: 63
Official Description (provided by the hotel):
North West is close to Sunderland City centre, The Stadium of Light and Aquatic Centre, offering a perfect base from which to explore Sunderland, Newcastle, South Shields and surrounding areas. Some of the comfortable rooms at Premier Inn can accommodate 2 adults and 2 children (under 16 years). The 2 children are also served a free full breakfast, when accompanied by an adult purchasing a full cooked breakfast. The full all-you-can-eat breakfast includes cooked items, vegetarian options and a wide continental selection. Premier Inn Sunderland North West is next to ‘Liberty Browns’newly refurbished restaurant, which offers a wide variety of freshly prefared food which consists of Pizza House,Bar and Grill, offering a great experience in dining. Opposite is also D & W fitness centre with day rates available. There is free parking and a 24-hour reception at this Premier Inn. Hotel Rooms: 63. Hotel Chain: Premier Inn. ... more   less 
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Also Known As:
Premier Inn Sunderland North West Hotel Sunderland

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