I have to say I have stayed in many hotels in my lifetime and this was just about THE worst experience ever! I can safely say I have been in all types of room in this hotel and all of which are as bad as each other. As for the Roker 'Lodge' DO NOT EVEN BOTHER!!! We booked well in advance for a weekend away and when we arrived they had messed up our reservation so they gave us two seperate rooms. The first we couldn't complain much about, but the second, which was classed as a double room was disgusting. It was in the attic of the Roker lodge and there was not enough space for one person to move in it let alone two. And dont even get me started on the bathroom. Before we went up the receptionist had told us to call reception with any problems, when we picked up the phone it didnt even work. It was also boiling hot with very little air circulation available due to one tiny window. We trekked back down all of the stairs carrying all of our luggage, back out onto the street and into the main hotel to complain. They then apologised and gave us a key for a room in the main hotel. We walked down and swiped the key card to get into the room only to find someone elses stuff already there. Thank god for them that we were nice people, because if it had have been some one else they could have been robbed. So we trekked back through the maze of corridors and stairs to reception where they apologised again and gave us another room key. We started to think 3rd time lucky...this was not the case. We got to the 3rd room and it was acceptable although it backed out onto the kitchen and opening the windows didnt give any air at all. It was clean, compared to the other rooms. We began to get ready as we had an appointment at 7pm but the room just kept getting hotter and hotter. We called reception who said they would bring a fan. It was tiny. A handheld fan would've done more. Eventually we called back down and said we couldn't stay in there as it was like a sauna and the windows weren't helping at all. They sent someone up to collect our stuff who informed us that there are a few rooms in that area of the hotel that are very hot because the heating pipes actually run through the rooms and are under the windows boxed in. When we touched it it was as hot as a radiator. Finally we got back down to reception and all that was left was 2 single rooms. We had booked for a room for all of us which had been cocked up and now we were being separated again. The single rooms however were the nicest of the ones we had seen, albeit a premier inn would have better quality to be quite honest. SERIOUSLY disappointed and not sure I will ever trust Best Western hotels again and neither should YOU!!!
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