We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Too many small faults” 3 of 5 stars
Review of BEST WESTERN Roker Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added BEST WESTERN Roker Hotel to your Saves list
BEST WESTERN Roker Hotel
3.0 of 5 Hotel   |   Roker Terrace, Sunderland SR6 9NB, England   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save up to 50% off stays!
Ranked #6 of 9 Hotels in Sunderland
Fleet, Hampshire
Top Contributor
305 reviews 305 reviews
53 hotel reviews
Reviews in 115 cities Reviews in 115 cities
150 helpful votes 150 helpful votes
“Too many small faults”
3 of 5 stars Reviewed January 3, 2014

Paid a return visit to the Roker for a family meal of 6. On this occasion it was rather a dissapointment. Although the food itself was good, and reasonably priced, there were a number of menu items that were unavailable, and not all were presented as per description - for example, the chef 'forgot' to add the chicken breast to the 3 mixed grills. It's still pretty good, but the attention to detail and lack of availablilty of quite a few dishes rather marred the event. I would be happy to give it a second chance though

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, January 4, 2014
Dear Reviewer,

Thank you for your review, I was sorry to read of the experience that you encountered whilst dining with us. I have addressed you comments with the head chef and apologise for the experience that falls short of our normally exemplary level of service and quality of food.

Kindest regards

Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

392 reviews from our community

Traveler rating
    152
    109
    56
    30
    45
See reviews for
64
92
16
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Sunderland, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 1, 2014

This is our fourth time for Christmas Day Lunch and it was excellent yet again. You are welcomed and shown your table by pleasant staff. The room looks really special not too crowded your table is yours for as long as you want it. The Menu leaflet has your surname on so personnel. The food was excellent one of our guests is a vegetarian and she was very impressed. There was plenty of vegetables. The soup was lovely Butternut Squash and the sweets were to die for. We had our young grandson with us and they gave him a Thorntons Chocolate Reindeer lovely thought. Hope to be back next year.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, January 4, 2014
Dear Reviewer,

Thank you for your review of your Christmas Lunch with us, I am delighted to read that you had such an enjoyable day and that your grandson enjoyed his chocolate reindeer.

We look forward to welcoming you very soon.

Kindest regards

Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 31, 2013

We stayed in the Roker Hotel over xmas time. There were weather warnings over the time and most guests must have cancelled their stay because of the bad weather. When we booked in, the lady at reception told us that we are going to stay in the hotel and not in the lodge anymore with no extra cost. The hotel's bar and breakfast area have lovely sea views and many bedrooms as well. We were happy to can stay in the hotel and ask if we can have a sea view room, and she said partially sea view, but the only view we have had was the hotel's roof which was very disappointing. Our room was the last room in the corridor which was so dark with no view at all. The breakfast was good and a lady helped us to can have a xmas meal in the Italian restaurant next to the hotel which are in the same building. The restaurant is just looking lovely and the food was nice as well.

Room Tip: Ask for a sea view room and make sure you get one.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, January 4, 2014
Dear Reviewer,

Than you for your review. I was pleased to read that you enjoyed your Xmas stay with us and also that you enjoyed your complimentary upgrade from the Lodge to the Hotel. Unfortunately our sea view rooms are extremely popular and also command a higher price and that we could not facilitate you with an upgrade to a sea view.

Thank you for your business and we look forward to seeing you again very soon.

Kindest regards,

Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
2 reviews
5 of 5 stars Reviewed December 29, 2013 via mobile

I would like to thank staff for the excellent service we had on our xmas party on sat 28th dec, this is the second year we have been an it is outstanding value, i would like to thank Ian for the help with bookin this party he was very helpful

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, January 4, 2014
Dear Reviewer,

Thank you for such a positive review and repeat business, I am delighted that you chose us for the second year running to have your Xmas party with us.

I will pass your kind words to all involved.

Kindest regards

Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed December 26, 2013

Had our staff party there in December.. The service was shocking.. Obviously we had already paid for our tickets so just had to take glass back to the bar everytime we wanted a drink... Queue was 20 to 30 deep all night.. Not enough bar Staff on.. Ruined the night.. Everyone then went to town rather than pay for drinks there.. Food was Ok..

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, January 4, 2014
Dear Reviewer,

I apologise if you did not enjoy your party night at our hotel. The overwhelming majority of reviews comment on how good value, the party nights are. It is clearly stated in the marketing of our all inclusive programme that you are required to take your glass back to the bar for your next drink. This is to conform to the licensing laws.

Should you have addressed your concerns to the management team on the evening then we would have rectified your concerns.

Kindest regards


Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sunderland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 26, 2013

thank you to the staff for a wonderful xmas day meal the staff where very attentive and quick with drinks etc the meal was cooked to perfection and every thing went of fine a lovely meal that you remember thanks

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, January 4, 2014
Dear Reviewer,

Thank you for taking the time to review your Christmas Day with us, I am delighted that you had such a memorable day with us.

Kindest regards,


Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed December 16, 2013

Had staff party here Saturday 14th in the Italia restaurant we pre booked our meals and free bar £65 each but well worth it the food was delicious and the service outstanding very friendly waiters and waitresses, a band called the waiters were the entertainment they were a young group of lads but very good and played all the hits to get everyone dancing the DJ was really good and played many of our requests .
we visit this restaurant throughout the year when we have visitors to our company so we knew it would be of good standard and we not disappointed .
many thanks for a great night

Room Tip: Italian restaurant excellent and good value.
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, January 4, 2014
Dear Reviewer

Thank you for your review. I am delighted to read that you had such an excellent party night.

We look forward to seeing you again very soon.

Kindest regards

Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN Roker Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Roker Hotel

Address: Roker Terrace, Sunderland SR6 9NB, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sunderland
#3 Family Hotel in Sunderland
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Roker Hotel 3*
Number of rooms: 43
Official Description (provided by the hotel):
Best Western Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms, two restaurants; Tavistock Thai China serving contemporary fusion Asian cuisine and Tavistock Retro Italia, serving modern Italian food in a retro chic envirinment. We also have a large bar which serves traditional local ales along with a large locally sourced bar menu. Our function facility can cater for upto 350 guests, suitable for weddings, corporate dinners, charity events, christenings and much more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Despegar.com, TripOnline SA and Expedia so you can book your BEST WESTERN Roker Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sunderland
Roker Hotel Sunderland

Owners: What's your side of the story?

If you own or manage BEST WESTERN Roker Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.