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“Christmas Party” 5 of 5 stars
Review of BEST WESTERN Roker Hotel

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BEST WESTERN Roker Hotel
3.0 of 5 Hotel   |   Roker Terrace, Sunderland SR6 9NB, England   |  
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Ranked #6 of 9 Hotels in Sunderland
Sunderland, United Kingdom
2 reviews
“Christmas Party”
5 of 5 stars Reviewed February 18, 2013

We came to your winehouse meets adele tribute show nite on the 29th December, we were all very please with the standard of service we received from both waitress & bar staff, the food was delightfull and the rooms were great for wat we paid, we have a group of friend who often go out together and i would definetly recommend going to the tribute nites to everyone, it was outstanding value food & drinks, i would be obliged if you could inform me of upcoming events.
EMAIL - kdixon1811@hotmail.co.uk

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, February 28, 2013
Dear Reviewer,

Thank you for such a positive review. I am delighted that you enjoyed our tribute act that you and your friends attended.

I will certainly keep you informed of our upcoming events!

Kindest regards,


Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

394 reviews from our community

Traveler rating
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    45
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed February 17, 2013 via mobile

Stayed here with my partner after watching an event which was excellent. We had a 3 course meal which we couldn't fault as it was beautiful and all inclusive drinks. We stayed in a double room which was very clean and quiet. We will definitely be returning.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, February 25, 2013
Dear Reviewer,

Thank you for your review of our hotel of your party and stay booking. I am delighted that you had such an enjoyable party night and found the food to be excellent, I am also pleased that you had a quiet nights sleep.

I thank you for your custom and we look forward to welcoming you on your return visit.

Kindest regards,


Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FALKIRK
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2013

Stayed at this hotel for the first time last week. What makes this hotel stand out from the vast majority of the other hotels I have stayed in is the great customer service. Warm, friendly and willing to go that extra mile (especially when you leave your credit card at the front desk!) the staff were great. Much appreciated and wouldn't hesitate to recommend this hotel to anyone. Will definitely stay there next time I'm in Sunderland. The Thai restaurant is well worth a visit too!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, February 25, 2013
Dear Reviewer,

Thank you for such a positive review. I am delighted that my team showed excellent customer service skills whilst you were staying with us last.

I will pass your kind words to all involved and we look forward to seeing you agian on your next visit to Sunderland.

Kindest regards,


Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sunderland Tyne-and-Wear
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 12, 2013

fantastic night. lovely comfy room. more breakfast than you could ever eat !!!
everything was top notch, staff, room and food. we were all very happy :)
we had our family Christmas party. 3 course meal. live band. disco. drinks.bed for the night. breakfast in the morning. all on a cut price deal.

Room Tip: ask for a sea view or you could get a view of a garage roof
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, February 25, 2013
Dear Reviewer,

Thank you for such a kind review. I am delighted that you had an enjoyable stay and party night with us.

Once again a huge thanks for your custom and we look forward to seeing you again very soon.

Kindest regards,

Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
durham
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2013

On the 28th January we stayed for two nights in the Roker hotel at the beach in Sunderland. The stay was part of a trip organised by Training Trips for talented youngsters from Australia to Europe, and we had them just picked up from Heatrow after a weeks stay in Spain.

The rooms were very good and the Deborah and her staff were great, very helpful and nice. The food was good and even when we want to chance something or asked for a favour it was all possible.

We from Training Trips will definately come back to this hotel when we have another team over.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, February 25, 2013
Dear Reviewer,

Thank youfor taking the time to review your recent stay with us. I am delighted that Deborah and the team ensured you had an enjoyable stay.

I will pass all of your kind comments to all the staff involved. We certainly thank you for your custom and we look forward to welcoming you and your groups on your next visit to England.

Kindest regards,

Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
1 review
5 of 5 stars Reviewed February 6, 2013

me and my family went to italian restaurant which is part of the best western roker hotel,we had a beautiful meal,but what made it extra special was the service we recieved of the turkish waiter isan.he was so polite and helped us to choose our main meal from the menu,which he suggested.it was also my husbands birthday in which isan made it extra special with the service he gave us,he made us very welcome from start to finish.we will be sure to return to this restaurant.thank you for a great night isan

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, February 7, 2013
Dear Reviewer,

Thank you review and custom. I am delighted that you had such an enjoyable experience and that Isan looked after you so well.

I will pass your kind comments to all concerned and we look forward to seeing you again very soon.

Kindest regards,

Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
2 reviews
5 of 5 stars Reviewed February 6, 2013

I stayed at the Best Western Roker Hotel Sunday 3rd February and thoroughly enjoyed every aspect of my visit.

I was unexpectably upgraded to an Executive Room which I can only describe as breath taking! The Jacuzzi Bath took my breath away and I throughly enjoyed taking advantage of it. The King sized bed gave me the best nights sleep I have experienced in a Hotel. An added pleasure was wonderful sea view.

I dined in Retro Italia with some of my family, the food was devine and the service second to none.

Finally I choose to relax and have breakfast in bed the next morning, this was delivered quickly by a fantastically helpful man. It was delicious and ended my stay in the best possible way.

Will most certaintly return as I had a truly wonderful experience.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEITH D, Director at BEST WESTERN Roker Hotel, responded to this review, February 7, 2013
Dear Reviewer,

Thank you for such a great review. I am delighted that you had such an enjoyable stay with us.

I must agree the sea view is stunning and pleased you enjoyed the jacuzzi bath, I must confess I think its a stunning room also!!!

I will pass your kind words to the gentleman who was helpful in delivering your breakfast. I am sure he will be delighted that he managed to provide an above and beyond approach!

Many thanks again for your review and I look forward to welcoming you to our hotel in the near future.

Kindest regards,


Mr Keith Donkin
Director
Tavistock Leisure Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Roker Hotel

Address: Roker Terrace, Sunderland SR6 9NB, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Sunderland
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sunderland
#3 Family Hotel in Sunderland
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Roker Hotel 3*
Number of rooms: 43
Official Description (provided by the hotel):
Best Western Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms, two restaurants; Tavistock Thai China serving contemporary fusion Asian cuisine and Tavistock Retro Italia, serving modern Italian food in a retro chic envirinment. We also have a large bar which serves traditional local ales along with a large locally sourced bar menu. Our function facility can cater for upto 350 guests, suitable for weddings, corporate dinners, charity events, christenings and much more! ... more   less 
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Also Known As:
Best Western Sunderland
Roker Hotel Sunderland

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