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“Poor customer service” 2 of 5 stars
Review of Lucianos

Lucianos
278 High Street West, Sunderland, England
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Ranked #54 of 297 restaurants in Sunderland
Cuisines: Italian
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Sunderland, United Kingdom
Senior Contributor
36 reviews 36 reviews
22 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
“Poor customer service”
2 of 5 stars Reviewed October 2, 2013

A friend and I booked for a pre-theatre meal. We knew it would be busy and allowed ( we thought ) for this. We were seated on time and before we had chance to read the menu, the waiter was asking for our order. When we said we hadn't decided, he said he would come back in a couple of minutes. 2 minutes stretched to 35 minutes in spite of our efforts to catch his eye. When he eventually came over, we gave our order along with the people at the next table who had arrived after us. They were half way through their meal before ours came. The food itself was fine, no complaint there. But by now we were running short of time. We asked for the bill, that took another few minutes and it was obviously not our bill. It was more than double what it should have been. It included starters, mains and drinks whereas we only had mains having bought drinks at the bar when we first arrive at 6pm. We had the distinct feeling that they thought we were trying to pull a fast one and it took another 5 minutes to sort it out. What a good job the show was a few minutes late in starting. As it was, the friend we were meeting at the theatre was kept waiting for us in the cold. We won't be going back.

  • Visited October 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 reviews from our community

73% Recommend
    66
    43
    23
    15
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
8 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Average”
3 of 5 stars Reviewed September 25, 2013 via mobile

Dimly lit old style italian restaurant quite expensive I had booked a table and stil waited a while to be seated foods okay and staff are okay probably eould not return

  • Visited October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Contributor
14 reviews 14 reviews
12 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Fabulous”
5 of 5 stars Reviewed September 25, 2013 via mobile

Went to celebrate my daughters 18th birthday, had a beautiful 3 course meal, excellent food, excellent service, good atmosphere, we eat here often and would definitely recommend it to everyone :-)

  • Visited September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Bland food fresh out of iceland”
2 of 5 stars Reviewed September 22, 2013 via mobile

Visited here with my wife haven't been here for years unfortunately won't be going ever again, on arrival shown to table offered drinks, awaiting starter, no bread while we waited noticed others with bread + butter which they had left, so im assuming they hadnt odered it, did not light our candle, we had to ask, im a bit on the blind side.still no starter yet so wife orders another drink, starter arrives was expecting 3-4 king prawns and got 5 tiny prawns wrapped in filo pastry with a garlic dip you know the ones you get out of iceland that cost about a pound,still no 2nd drink yet, wife off to toilet so prompts them at the bar as she passes.drinks finally arrive,main meal of surf n turf bland lacking in flavour meat cooked lovely but no flavour and only 2 bland prawns to accompany the meat, wifes tagliatelle carbonara was ok nothing flash, bacon a bit on the grisly side. Price was cheap so as the old saying goes you get what you pay for, disappointed won't be going back stick to Amore.

  • Visited September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Contributor
16 reviews 16 reviews
11 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Fantastic!!”
5 of 5 stars Reviewed September 9, 2013

We go here often and I have no complaints at all. They serve brilliant Italian food and deserts but at a reasonably price. If your local or visiting Sunderland then pop in because it is worth every penny every time...

  • Visited February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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