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“Failure to honor a reservation” 1 of 5 stars
Review of Quality Hotel & Resort Fagernes

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Quality Hotel & Resort Fagernes
4.0 of 5 Hotel   |   Jernbaneveien (Fernbanevegen) | PO Box 23, Fagernes 2900, Norway   |  
Hotel amenities
Ranked #1 of 3 Hotels in Fagernes
Seattle, Washington
1 review
5 helpful votes 5 helpful votes
“Failure to honor a reservation”
1 of 5 stars Reviewed June 8, 2011

I made a reservation for June 4, 2011, at the Quality Hotel and Resort Fagernes, Norway. My son and his wife also had a reservation. After a full day of driving we arrived at 6:30 pm. We were told that the hotel had overbooked for the night and that they had no space. They advised that they had made provision for us at another hotel a few blocks away. When we went to the other hotel we found it to an older facility lacking in bathrooms, wireless internet, etc. and in no way comparable. While at the Quality Hotel it was apparent that a convention or conference was going on. The hotel obviously decided that this was more to their advantage than honoring a reservation made through the Nordic Choice Hotels. As a result we had to drive until 10:30 in the evening to get to Oslo as Fagernes is in a remote area.

Stayed June 2011, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    21
    35
    19
    7
    5
See reviews for
13
34
8
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Sweden
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 8, 2010

This hotel is situated next to the lake and with a great panorama view over the mountains. It has a nice romantic garden with a walking bridge to a small island. The room was rather large and with a balcony. The restaurant served fresh local a la carte as well as a very nice buffet. First class. So was also the breakfast. Nice staff. Free parking.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2010

I stayed at this hotel in July 2010 while on a tour. The hotel is VERY classy and food selection (buffet evening meal) was the best I have ever had. Rooms are renovated, modern and very clean. The hotel is alongside a lake, lovely for a late evening walk. Highly recommended.

  • Stayed July 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telemark
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 1, 2010

Stayed here for two nights only and since we were here on business we did not have time to explore all the facilities.

The hotel is partly refurbished, giving it a little odd look at the moment with a mix of styles. I stayed in a refurbished room with a terrace and a view, and was very happy with everything in the room. Large and comfortable and nice design. I understand all the rooms were refurbished in 2008.

The service in general was great - staff was very helpful in providing us a meal even if we arrived after the restaurant had closed. Nice breakfast buffet and great dinner at the restaurant.

The lounge area was very large and nice and with different zones depending on your needs.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stavanger, Norway
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 17, 2009

We got a refurbished room with terrace. Nicely decorated and clean.
The bar was quit expensive but the location is good. Very nice staff. The restaurant could need an update. The best choice in this area.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Swiss Plateau
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 3, 2007

Lovely lakefront location, good breakfast buffet. However, our room was a disaster. It was located next to a staff elevator, which was constantly operated making a lot of noise. The doors of the elevator made a horrible screeching sound every time they where opened or closed. What's more, there was a disgusting kitchen-like stench in the room (similar to old cooking oil), which seemed to be coming from a loose plastic ceiling plate next to the entrance. It was not possible to get rid of the smell. There's obviously something seriousely wrong with the ventilation. In the bathroom there where dark spots looking suspiciousely like mould.
The lady at the reception offered us 10% off and was apologetic, but that could't save the worst night we have ever spent in Scandinavia.

  • Liked — The location
  • Disliked — The screetching doors and the kitchen-stench...
  • Stayed August 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Fagernes hotels

Urbana, IL
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 30, 2007

This was a very pleasant hotel to stay in. The dinner and breakfast buffets were very good. My room was clean and quiet and nicely designed. The close proximity to the lake and the island were very nice.

  • Liked — great location, great food, clean and quiet room
  • Disliked — lack of internet access
  • Stayed June 2007
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel & Resort Fagernes

Address: Jernbaneveien (Fernbanevegen) | PO Box 23, Fagernes 2900, Norway
Location: Norway > Eastern Norway > Oppland > Nord-Aurdal Municipality > Fagernes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Fagernes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Hotel & Resort Fagernes 4*
Number of rooms: 139
Official Description (provided by the hotel):
Explore ValdresThe beautiful and varied region of Valdres extends from the lush and water-rich valleys in the South, to Jotunheimens spectacular mountain range in the North. There are a large number of activities to choose from, whether you are looking for an active or relaxing vacation. Qualtiy hotel & resort Fagernes in the town center, Fagernes, is located in the very heart of the region and is a natural starting point for many great adventures.Valdres intensifies your senses. Welcome to Valdres! ... more   less 
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Also Known As:
Quality Hotel And Resort Fagernes
Quality Hotel Fagernes

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