We stayed at Newport bay hotel nov 12 th , with my husband & 2 sons age 8 & 13,
Check Inn i have to say was very efficient & very informative , but we walked over to concierge to book shows & restaurant's during our stay & the woman was quite rude, and unhelpful .
We entered our room and first of all the safe was not working ,and having had our room ransacked 8 years ago in the disney land hotel , meant I had to take passports , phones money etc etc , all with me round the park , we did report it & nothing was done .
We had a lovely day round the parks only to come back & find the tv did not work either , waited 1 hour for it to be fixed & this happened all 3 nights of our stay , we would come back to the room & they would send an engineer up , 2nd night 40 min wait and 3 rd night 30 mins , we asked to see the manager who offered the kids teddy's as compensation , quite pathetic for a 13 year old .
The bathroom had wallpaper falling off every where, grime all in the shower & the toilet blocked ,I can honestly say this is the worst hotel I have ever stayed in .
Room service consisted of sandwiches & 1 pasta dish which we ordered & guess what took 1 hour & arrived cold
On our last night we went to silver spur restaurant in frontier land , possibly the worst service ever & when our steaks or should I say plate of fat arrived I had had enough & complained to the manager , he took 25% off the bill , we tried to get on space mountain & it was closed till dec7 th , no information about this on web & 2 off the other big rides continually kept on closing due to technical problems .
Went to meet Mickey Mouse and queued for half an hour only to be told Mickey had finished , why let people queue if they are not going to see the characters , they need to stop people queuing if this is the case .
I want to first say the kids absolutely loved the parks but the hotels , staff & restaurants would make Walt disney turn in his grave , positively shocking .

We stayed at the Newport Bay for 2 nights having got the ferry from Portsmouth (to Caen). It was a 3 and a bit hour drive and we arrived at the hotel around 11-ish in the morning ready to hit the park.

The room was available upon arrival, and was large with a balcony (Admiral floor). Breakfast was toast, ham, croissants, cheese and cereals. The hotel is about a 10/15minute walk to the park entrances, through Disney village (shops, restaurants, starbucks etc)

Mickey visits the hotel at 8, 9 and 10 o'clock where you can queue to have your photo taken with him - like anything, be prepared for a long wait especially at weekends!

Overall a great place to stay and would happily return.

Bright and airy and above all clean and modern rooms. Lovely staff and very knowledgeable and helpful. Added to the magic of Disney. Would recommend this place. We were welcomed at reception and given directions to out 5th floor room. We quickly freshened up and made our way to the Disney Studios. A quick tip-do not ride Crush's Coaster after lunch!

We are just back after a fantastic stay at Newport bay hotel . After reading other trip advisor reviews I was skeptical and uneasy about having booked this particular hotel but how wrong they were. The hotel is spectacular!! Huge magical and very very Disney. The staff from check in to check out were so helpfull abd friendly . Rooms very clean and nautical themed which my 3 boys loved.Rooms serviced daily and toiletries/towels refreshed . The restaurant for dinner and breakfast was busy but comfortable with lots af staff on duty. The buffet was replenished constantly and there was a big choice for any picky eaters in your group. The Disney village is a 5 minute stroll from the back door of the hotel and even when little legs are tired after a say in the parks it's a pleasure not to have shuttle bussesand queued etc to contend with just a quick stroll.
Ignore the bad reviewers . They are not talking about this hotel!!