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“Very Pleased” 4 of 5 stars
Review of Hilton Paris Charles de Gaulle Airport

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Hilton Paris Charles de Gaulle Airport
4.0 of 5 Hotel   |   Roissypole, Rue de Rome, BP16461, 95708 Tremblay-En-France, France   |  
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Southern California
Top Contributor
196 reviews 196 reviews
45 hotel reviews
Reviews in 89 cities Reviews in 89 cities
116 helpful votes 116 helpful votes
“Very Pleased”
4 of 5 stars Reviewed May 6, 2013

Not bad for an airport hotel. Nice rooms with spacious bathrooms with a tub and separate shower and all the amenities. I do not care for the in room instant coffee, too many places are doing this now in Europe . Great executive room with a good appetizer buffet and free beverages if you can qualify to get in(Hilton Gold works). They went out of their way to insure we got up (Two wake up calls) and arranged special transportation for our very early flight.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review, May 17, 2013
Dear braidmacd,

Thank you for taking the time to post your comments regarding the hotel facilities and service on Tripadvisor which we always read with utmost interest. You can rest assured that I shared your feedback with the team, which will encourage them to maintain their efforts and improve our quality of service every day.

We thank you and sincerely hope we may have the pleasure of welcoming you back to the Hilton Paris CDG Airport in a near future.

Best regards

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,583 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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Montreal
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 27, 2013

I have seen a lot of review indicating this facility as only useful for night before early morning flight... In my opinion this location was very convenient for commuting to Paris. The RER-B station is a stone throw away and last train back from Paris are at around 22:30. The train takes around 20 minutes non stop to Gare Du Nord station from where you can get a lot of metros to your final destination. Some RER-B will stop at more location - but the schedule on the platform can be easily checked for the train "names" that will go non stop. We stayed for three nights and were able to see all major Paris attraction and even a trip to The Versailles Palace.

Walking around all day, by 8 PM we were pretty much done and just needed to have a good dinner and then back to the Hotel.

Hotel room was very comfortable and huge - as I got upgraded. They were helpful in providing a plug converters as mine stopped working.

Bathroom was huge and came with all the necessities....

Breakfast at the executive lounge was brilliant. Croissant were really great and so was the fresh baguettes. The lounge was available for evening snacks but we were never there to enjoy all that.

I would always prefer to stay here in future. The other convenience it had was that right after we landed early morning - we just took the airport shuttle train to the stop near this Hotel, dropped our bags in the room which was already ready at 9 am and went to Paris right away ( 30 minutes for all that ). And then of course we had a morning flight leaving Paris and just had to take the bags to airport on the hotel's shuttle van. No need to drag your bags around to a city center hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review, April 29, 2013
Dear CanadianWinter,

Thank you sincerely for this superb five star review of your recent stay with us, and for your information, allowing your fellow travellers to know that they can stay with us while visiting Paris!

I am delighted that your expectations were met, and equally delighted at the comments that I have shared with my colleagues as it is only through constructive feedback from our guests we are able to maintain the highest of standards.

Thank you once again and we look forward to welcoming you back when you are next in Paris.

Warm regards

Alison Palin
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Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 26, 2013 via mobile

Convenient location (unless you happen to fly in to Orly, as we did :-) ). Room was nice, although the aircon refused to adjust to a lower setting. WiFi was very unreliable and slow. Service and food in the restaurant was, frankly, poor. Can't give it a whole-hearted recommendation ....

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review, April 29, 2013
Dear Steve H,

Thank you for taking the time to fill out a review on Trip Advisor.

I was pleased to read that you enjoyed one of our rooms and that our location was to your liking.

We are sincerely sorry that you experienced some service mishaps, especially with the restaurant. We will take your comments into consideration as we continually work to improve our guest experience.

We thank you very much for having shared your feedback with us, and hope you will give us the opportunity to welcome you again to our hotel at some point in the future – and this time with only the highest overall satisfaction.

Best regards

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambs, United Kingdom
1 review
3 of 5 stars Reviewed April 26, 2013

The Hilton is a a lovely hotel with good business facilities (Meeting Room). The disappoint was the charges for the internet and the use of the proejct were extreemly high. Also the restuarant service and food was poor.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review, April 30, 2013
Dear Gerardus L,

Thank you for taking the time to write a review about your recent stay at our hotel.

I am disappointed to read from your review that your stay with us was not up to your expectations; and we are very sorry you were unhappy with the restaurant and internet service. We will take your comments into consideration as we continually work to improve our guest experience.

We sincerely regret any inconvenience caused and I do hope you will reconsider staying with us in the future.

Kind Regards,

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 24, 2013

Stayed here due to early morning flight. Very convenient location, but remember to take RER B to the Terminal 1,3 stop if going here from central Paris. They also have a shuttle to terminal 2 every 15 minutes. Booked with Hilton points. Executive lounge is new, enlarged, and on the ground floor. Very good workout facility and pool. Restaurant is new.

Room Tip: No problems with airplane noise that I encountered
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review, April 25, 2013
Dear snide-remarks,

Thank you very much for your stay at the Hilton Paris CDG Airport and for sharing your nice feedback with fellow travelers.

Of course, we are very pleased to read how much you have enjoyed the hotel's facilities and we look forward welcoming you back in the near future.

Warm regards

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
102 reviews 102 reviews
38 hotel reviews
Reviews in 53 cities Reviews in 53 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed April 23, 2013

After our flight home was cancelled due to an airline strike, my wife and I checked in at this Hilton for one night to wait for the next day's flight. We arrived at the hotel at 11am, well before check in time, and were greeted with a smile by two very helpful and friendly clerks. We were given a room immediately. The room was spacious and very comfortable. While I am sure that it helps that I am a Hilton Diamond member and had access to the executive club, I noticed that every guest was greeted with the same warmth, respect and professionalism. The hotel is situated a very very short walk from trains and busses that take you directly into Paris. However, the most convenient aspect is the very close proximity to the shuttle train that runs every 4 minutes into the various terminals at CDG. Thank you very much to all at the Hilton for making it a fantastic stay!

Room Tip: Perfect place if you have an early morning flight out of CDG
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review, April 25, 2013
Dear RPG625,

Thank you for your warm comments regarding your recent stay here at the Hilton Paris CDG Airport!

It was a pleasure to note that you enjoyed your visit, even though it was not planned, and were satisfied with the facilities and services rendered. Your kind input has been shared with my colleagues and has been much appreciated.

Look forward to welcoming you back and extend once again the warm hospitality that our guests have come to expect from us over the years.

Kind regards,

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2013

Convenient, high quality hotel for airport stop over. Stayed twice, coming and going to central France, and had trouble with my bill both times. Traveled with an associate, I made the reservations but her room charged to my credit card despite extended attempts to make sure this did not happen. Feel like they fake they don't understand English...also someone else's bar bill on my bill, ect....

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review, April 25, 2013
Dear RedShark_8,

Thank you for taking the time to post a review following your recent stay with us. Although in general, you have been positive in your feedback, I am disappointed to hear of the bill issue during your stays, and I would like to convey our most sincere apologies for the shortfall in our service. Your feedback has been shared with our Front Office Manager, who will revise it with the team, to avoid any similar occurrences in future.

On the other hand, with the assistance of your observations, I do hope that you are able to return to the Hilton Paris CDG Airport and we can make your 'almost perfect' stay into a PERFECT one!

Best regards

Alison Palin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Paris Charles de Gaulle Airport

Address: Roissypole, Rue de Rome, BP16461, 95708 Tremblay-En-France, France
Phone Number:
Location: France > Ile-de-France > Seine-Saint-Denis > Tremblay-En-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Tremblay-En-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Paris Charles de Gaulle Airport 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Travelocity, Hotel.de, Cheap Tickets, Priceline, Hotels.com, Agoda, Odigeo, Venere and Tingo so you can book your Hilton Paris Charles de Gaulle Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Paris Charles De Gaulle Airport Hotel Roissy
Hilton Hotel Roissy
Hilton Roissy
Roissy Hilton

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