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“Never again....” 2 of 5 stars
Review of Casa Gustavo Holiday Accommodation in the Picos de Europa

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Casa Gustavo Holiday Accommodation in the Picos de Europa
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Casa Gustavo, Aliezo | Cillorigo de Liebana, 39584 Cillorigo de Liebana, Spain   |  
Hotel amenities
Oxford, United Kingdom
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Never again....”
2 of 5 stars Reviewed January 13, 2013

We are seasoned and easy going travellers who accept that if you are travelling a bit rough and ready that that sometimes means taking the rough with the smooth. The Picos is beautiful, unspoilt and a walkers paradise, we would recommend it to anyone. Unfortunately we cannot say the same for Casa Gustavo. It could be a fabulous place to stay and easily all it claims on it's website - a bit ramshackle but a warm and friendly home with easy going hosts who are very knowledgeable about the area and who could give you good tips and advice about walking options. Were were there for 7 nights and hadn't read any reviews about it before hand so didn't pick up that it might be a bit of grim experience. As another reviewer who stayed around the same time as us has written, "...it felt as if something had gone seriously wrong over the last year as the previous year's reviews were far more positive". This is a good description; the atmosphere when we were there in August certainly wasn't a happy one.

On a positive note, we did have a room that was a reasonable size, with a small bath and a good hot shower and plenty of hanging space; if you looked past the excoriatingly rough, frayed and torn towels etc) it was fine. Sadly that is where acceptability ended. When we were there the house was scruffy and unkempt with cat wee and puppy poo hazards to be negotiated. The breakfast offered was unbelievably dreary. This was the cheapest supermarket food that could be bought (cheap cereal, cheap yogurt, bland jam and horrible tasteless bread). The only redeeming feature was a jar of local honey. Given that just a couple of miles down the road there are fabulous and inexpensive local cheeses, hams and bread available, it made the breakfast options being offered to us inexplicable. Not least because the website offers the enticing statement that Mike and Lisa make... "use of as much local and seasonal produce as possible". At 30 euro's a night you can't expect fine dining or super soft towels and robes but what was being offered by Mike and Lisa during our stay fell far short of acceptable. It wasn't just the practicalities, it was also a peculiarly odd and charmless experience and its taken a long time to commit to print. Looking back it was as though guests were received as neither welcome or wanted visitors; more they were an inconvenient nuisance to be endured. Casa Gustavo has obviously been better at than we found it and maybe it will pick up again. I hope so. For us it was a relief to leave.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaPicosdeEuropa, Owner at Casa Gustavo Holiday Accommodation in the Picos de Europa, responded to this review, January 18, 2013
Thankyou for taking the time to write your comment. I'm really very sorry you didn't enjoy your stay with us and that it coincided with us having a puppy and kitten. On the bright side we have replaced the older towels, widened the breakfast options and Jessie is now fully house-trained.
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29 reviews from our community

Traveler rating
    14
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    4
    5
    4
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2
12
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed January 6, 2013

This is a really beautiful property, i stayed her for 6 weeks during november and december. The surrounding valley is absolutely stunning and the owners (Mike and Lisa) are lovely, fun and accomodating people with a great knowledge of the surrounding area. Well done i say.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 21, 2012

We (3) came to the Picos for the hiking, and were not disappointed. Mikes' local knowledge is extensive and we were taken to places we would never have ventured on our own. The hikes were in a variety of landscapes and the scenery was amazing - glad for the new camera. We were happy to be influenced by Mike each day, but did get to have a say as to how hard or easy the days hike would be - not dictated to. It is true the atmosphere in the house can be a little surprising at first, but we were there for 7 days, and simply got used to it, we were not going to let the busy workings of family life hamper our enjoyment. If you don't like cats on your lap, don't let them up! It's not promoted as luxury accomodation, it's a living breathing working household, but if you're there for hiking or skiing, just enjoy it. Breakfast could be more interesting it's true, but the evening meals are worth waiting for, every single time :)

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 18, 2012

seems a very unusual word to describe this B&B but it's what we felt. Somewhere along the way Mike and Lisa have lost the will to enjoy offering this service to to their customers. What could be a beautiful unusual home and business has declined to a scruffy uncared for dirty building that lacks any of the home comforts described on their web page. There are young animals with the inevitable accidents that pets bring but if they confined them to a restricted area there wouldn't be so much 'evidence' around the place. This is a beautiful area to holiday but there would have to be some serious work done to this establishment before we would recommend it to anyone.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaPicosdeEuropa, Owner at Casa Gustavo Holiday Accommodation in the Picos de Europa, responded to this review, January 18, 2013
Thankyou for taking the time to comment and I'm very sorry you feel that way. Although our house will never sparkle, please be assured we are doing a thorough winter/spring clean.
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Travelers are raving about these Cillorigo de Liebana hotels

Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 15, 2012

We booked 3 nights here and had to pay in advance before arrival. That should have made us wary. We felt as if we were a nuisance to the unruly life style led by the owners and their animals. Towels were dirty, floor boards in the bedroom were loose and a trip hazard. There was cat pee and puppy poo in the corridors and the cats shared the small dining room. Lisa the 'hostess', left for a holiday in the UK while we were there in August. She was the lucky one. It felt as if something had gone seriuosly wrong over the last year as last years reviews were far more positive. As a plus point, the water was hot and the beds were comfortable. Maybe, just maybe, you would put up with this place if you are into walking and bird watching, but if you want a clean, comfortable place with a good atmosphere, then keep away.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaPicosdeEuropa, Owner at Casa Gustavo Holiday Accommodation in the Picos de Europa, responded to this review, January 18, 2013
We do apologise for the lifted floorboards, they have now been fixed (there was a leak from the bathroom). We are always happy to replace used towels during guest's stays but never leave dirty ones for new guests intentionally. I do hope that wasn't the case. Re. my "holiday",I actually had to visit my ageing mother in the U.K
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 17, 2012

hygiene is not high on the agenda at Casa Gustavo with animals in and around the kitchen and dinning table (cats on your lap at dinner!!!) although had two meals there which were very good.
initial friendly atmosphere but as the stay continued it was clear that Lisa the host didn't like guests being there as we were 'in the way'. the place has loads of 'character' (polite term for botched jobs!) but scruffy and in need of a good scrub. lucky i was with a bunch of lads prepared to put up with it as my wife would not have stayed there. if your unlucky enough to have to share a bathroom then learn how to sing loudly as no locks!!!
i prefer my stays to be in a welcoming, clean environment so will stay well clear of it next time i'm in the Picos which is a superb area for walks and rides

Room Tip: try the place down the road!
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  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 17, 2012

.....but can't remember when.

Accommodation was dark, gloomy, scruffy, no locks on doors.

I was criticised by the hosts for using my mobile device at the dining table, but in reality this was the only place in the house that you could get any kind of signal. On suggesting that better wi-fi coverage could easily be achieved I was told that this was not what guests wanted and later on was physically assaulted (a full on slap to the back of the head) by a very drunk landlady for being critical of the wi-fi. Another member of our group was kicked by the same person the following evening for a similar crime I think.

The landlady also made it very clear that guests were a pain, and couldn't wait until they did not have to take guests. This same evening she also told us that she thought me and my group of friends were "a bunch of prats" (which may or may not be true - but you don't expect it from your host!)

Cats all over the dining room, crawling across your lap during meals, dogs mess on the floor outside. Might be OK for some people, but not for me.

No hot breakfast options though eggs were grudgingly provided on request one morning, but not offered again.

On a plus point, we did have two evening meals at the house which were very tasty and plentiful.

Beautiful location, but plenty of alternative accommodation around. AVOID.

Room Tip: Try a different B & B
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  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Gustavo Holiday Accommodation in the Picos de Europa

Address: Casa Gustavo, Aliezo | Cillorigo de Liebana, 39584 Cillorigo de Liebana, Spain
Location: Spain > Cantabria > Cillorigo de Liebana
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Cillorigo de Liebana
Price Range (Based on Average Rates): $
Number of rooms: 7
Official Description (provided by the hotel):
Casa Gustavo is a 500 year-old converted farmhouse. Small and informal, it is run by an English family with children, cats and dogs. Set in the hamlet of Aliezo, it's only 5 minutes from Potes, 30 minutes from Fuente De and 50 minutes from the coast. It offers comfortable rooms, a shaded courtyard for summer evening meals, sitting-room with books, maps and balcony, and access to a wealth of information on the area. ... more   less 

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