We have been going to this park for four years and have always camped. We kept going back since we love the park and found the facilities to be clean and very convenient. As campers, we never had much interaction with the staff and everything was always amenable. Innevitably, when we planned a trip to the Bruce Peninsula with our school, the first place that came to mind was Summer House Park. Since we were a large group, we stayed in all four camping cabins and took a room at the B&B. The person in charge of coordinating everything had been wonderful. We had breakfast served at the B&B both mornings and prepared lunch and dinner ourselves. We had arranged for a late checkout on the Sunday and no one advised us that we had to be out at a certain time. Therefore, we headed out to some activities on the last day and were planning to get back, pack up, serve a meal and leave. You can imagine our surprise when we returned on the last day and found all our stuff had been moved from three of the four cabins and dumped inside one! No one even attempted to call us to let us know they were dong this! Had we been warned, we would have returned immediately or arranged to pay for an extra day. Their excuse was that checkout was at 10 (which as far as we knew did not apply to our group, since we had made different arrangements) and the three cabins we had been kicked out of were already rented out. I must note that by night time, when we finally got out of there, no one had showed up to claim these so called "rented cabins". They could not explain why they didn't try to contact us, although they had our cell numbers on file. Instead of being even remotely apologetic for the trouble they had caused us, they proceeded to be EXTREMELY rude. The staff at the front desk would not even let us go into the cabins to make sure all our belongings were out without being "escorted" in!!! The owners came out and insisted on defending their staff's actions. We would have gladly paid for an extra day, but never expected to have all our stuff thrown into a separate cabin. It took us over two hours to sort all our belongings out. We couldn't feed the kids and had to stop somewhere along the way to eat. Needless to say, we arrived at Toronto close to midnight and are still dealing with phone calls from irate parents. It was a horrible dissapointment, and the worst part is no one even took the time to contact us with an apology. Before this all happened, at least three other people in our group were planning to book a trip and stay with their families at this park. We were planning to make at least three similar trips with our school per year. I must add (since no one we speak to seems to be able to find a reasonable explanation to the way we were treated and in order to avoid misundertandings) that our kids had behaved exceptionally and never caused any trouble. Needless to say, no one in our party is ever going back to Summer House Park.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.