We stayed in September 2013 and did the two night trip - jungle trek, elephant experience, river canoeing, speed boat ride, and the trip on Burmese Junk (lunch and stop off at a beach for an hour).
Excellent value for money as transfers from Phuket included along with all your meals there. The only thing you need money for is drinks, spending money for souvenirs and small change for tips.
The staff were all excellent: polite, helpful and friendly. Special mention has to go to Bamboo our guide - she had a great sense of humour and spoke excellent English. I was amazed that she had learned it only from working there and having finished education at primary school age!
Tents were clean and comfortable. The only thing i would say is be prepared to have bugs get inside them! We had massive spider in our bathroom and other people had lizards etc in their room. Perhaps the team at elephant hills could make them a little more bug proof by blocking the gaps in the bathroom were the plumbing is and between the tent and bathroom - we had a hole the size of a tennis ball in the wall below the sink.
Seeing and feeding the elephants was our highlight, like most other reviewers. Shame it was so short though. Perhaps their could be an option for a return trip to the elephants? It would have also been nice to have seen the elephants accomodation/ living quarters too. The way it is currently set out doesn't allow for this. The elephants are led out of an enclosed compound to a feeding hut, pond and wash station. Baby HaHa and her mother are also situated under an enclosure in the tourist area. If this is not possible perhaps a film could be made instead about their living quarters? The greater transparency the better in my opinion.
I wouldn't want to take children/ teenagers there as there is a lot of downtime between activities finishing (usually around 1600/1700) and the main evening meal served at 2000. Yes there is a documentary you can watch, local children dancing and cooking demonstration but this wouldn't have interested me as a teenager. There is a small pool though.
Also of note for parents of younger children is that there is only one set dinner time of 2000 and a set buffet/ menu. From speaking to one of the managers, if children want to eat earlier/ don't like the buffet then the only aternative is to pay for something else to eat from the bar. On the topic of the bar the prices for drinks were quite reasonable.
My only grumble would be that of the toilet situation. You can not put toilet paper down the toilet and instead have to put it in a bin. This is understandable as you are in a isolated location. However, the bins are normal waste bins with a lid. As such, you can see the paper that the person before you has put in. Neither hygienic nor that befitting a luxury camp. Management should invest instead in proper sanitary bins
- a small an reasonable outlay. O and perhaps include some water during the transfer? We weren't offered a bottle on the two hour transfer - all our other transfers have.
All in all a great experience that is reasonably priced.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you very much for reviewing Elephant Hills. It is great to read that you enjoyed the stay with us.
Thank you also for the improvement suggestions, we will certainly take them to heart. Especially with the Elephant Experience - we do have plans to expand this, and will hopefully offer an even more intense experience soon.
Thank you once again, we are looking forward to welcoming you back.
Best regards from the rainforest,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.