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“Main attraction: Natural health Hot spring” 4 of 5 stars
Review of Hotspring Beach Resort & Spa

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Hotspring Beach Resort & Spa
4.0 of 5 Resort   |   79 Moo 8 Na Toey, Thai Mueang 82120, Thailand   |  
Hotel amenities
Ranked #2 of 2 Hotels in Thai Mueang
Blacksburg, Virginia
Level Contributor
81 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Main attraction: Natural health Hot spring”
4 of 5 stars Reviewed March 13, 2013

Pros: Natural Hot spring pools, large swimming pool, good service
Cons: Isolated location, Breakfast ok
The hotel is about 30 min drive from the airport. The main attraction of this hotel is the hot spring pools. The hotel is not easy to reach; it is more convenient if you drive yourself to the hotel so you have the option to great outside the hotel. The room is medium size and clean. I had a pool access which is convenient for swimming in both the hot spring pool and the swimming pool. The staff is friendly and helpful. The breakfast is below average. Large groups from Russia and china comes by large busses just to spend one day or one night for the hot spring. The beach is not good for swimming; but there is a new, nice view, restaurant on the beach.

Room Tip: Pool access room, there is also sea view rooms which i did not try
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Queenstown, New Zealand
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed January 6, 2013

I travelled with my family of 5. We checked in on the 27th of december, 2012. We arrived on the reccomendation of a friend and came with high expectations. however, when we were led to our room(deluxe pool villa), we saw that the grounds were badly managed and all the buildings were damaged and run down. there were coconut trees everywhere which caused the pond to be filled with coconuts (eek).Our room was sufficiently clean but when we finished the 2 bottles of water provided free, the reception said that we had to pay 40 baht ($1.50) for each extra bottle and they had only 500ml. the next day we visited a supermarket and bought a 6 litre water bottle for 75 baht. apart from this there were coconuts in the swimming pool and the hot spring was really dirty. the service staff are really rude and few know english. breakfast lacks variety and food is hard for vegetarians like us. all in all we had a terrible experience and will never stay here again. try not to stay here and if you do, get out of the hotel and stay outside as much as possible

Room Tip: Dont stay in a room with a pool -- they are bound to have coconuts.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blacksburg, Virginia
Level Contributor
81 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed November 1, 2012

It is a five star resort with huge swimming pool and other two pools for the hotspring water (45-48 degrees). Some rooms have direct access to the swimming pool, some have river view. The pool direct access rooms are the best. Rooms are large clean and nicely decorated. The gardens are nice too and well maintained. The resort has its private beach but not well for swimming due to safety reasons. Check-in and checkout is fast and smooth. Breakfast is good but very basic. The resort is in an isolated area and difficult to reach, but once in the resort you in another world. The resort is about 15 min drive north Phuket. The resort main attraction is the hotspring pools and the nice swimming pool. Many groups come to the hotel from china, Russia and Europe. It is nice for romantic relaxation. All staff is helpful and polite. The service is Excellent.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thailand
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 8, 2012

Great concept of enjoying hot springs, resort is only 3 star, summer there means rain so the beachside restaurant was not open. Spa ok, but but great service for the cost as its much higher than outside prices. Breakfast simple but enjoyable. Villas lovely, however we stayed in poolside room. Clean rooms, spacious at 45sqm. FB service really lacks, poolside service staff took ages to serve and clear plates. Pool staff managed to break a bottle right next to the pool, glass going inside the pool we tried to rescue it. Can see there is no leadership at the resort, althouth there is a manager around. Reception staff who welcomed us was helpful and sincere, but FB staff need more development to be service minded and proactive as they now spend all time when no guests sitting at the bar area waiting for something to happen.

Room Tip: If you have the money spend it on a Villa. To enjoy quiet dont book the poolside rooms.
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed April 8, 2012

We stayed here for 4 nights. This was the second time we stayed here. The location is very quiet and isolated but that's what we liked. It's about a 30 min drive from phuket airport. The hotel provides a free shuttle though to the next supermarket located in Kok Kloi approx. 10min away.

We had a deluxe seaview room. We actually payed around $40 more than 2 years ago although it was the same season, but there hasn't been any upgrades to room. In fact the buildings have seen better years. Everything is getting a bit old, something was wrong with the aircondition in our tract and it was horribly noisy. The staircase was very dirty, room service leftovers had been parked there for days.

The best part of the hotel are the 2 hot spring pools and the huge main pool (cool), that's pretty much what we came back for. A shocker for us though were the big amounts of day tourists that were dropped off at the hotel by bus and came for a dip and a free young coconut EVERYDAY. Getting a sunbed at this time was almost impossible and when they left, the whole pool area was full of garbage and tons of these young coconuts that began to smell. I wouldn't judge the hotel for bringing in some extra cash with day tourists but loads of them isn't a good idea in respect to the paying hotel guests who are not able to enjoy the pool facilities anymore. Keep in mind this is a 5 star hotel!!

The hotel has 2 restaurants, one at the pool and one close to the beach. Breakfast was buffet style and very good. Dinner was mediocre and pretty expensive, we mostly had thai food. As soon as the last guests have left the staff would turn up the music. Our room was close to the restaurant so we pretty much had to listen to their music until about almost 11pm. Let them have their fun too, ok, but again for a 5 star hotel... not very professional.

The Beach is beautifull and you have it all to yourself. It wouldnt hurt though if someone occasionally cleans up the garbage.

Overall it could be a great resort they just need to focus more on the hotel guests wellbeing and also make some upgrades to the rooms and improve the cleanliness in the hotel hallways/ staircases.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kokkedal, Denmark
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 20, 2012

We booked online following reading reviews at Tripadvisor. The hotel resort is beautiful with plenty of space, well kept gardens and a wonderful pool with adjacent hot spring pools.
Some previous reviews state there is no beach access due to a damaged bridge. This is not correct as it has been reasonably repaired so even my 4 and 5 year olds could get across - however do note the sand beach is steep and only suited for strong swimmers.
As reviewed elsewhere the prices for food etc is quite high compared to Thai benchmarks - however the food is also very good and delicious apart from a few misses.
One nuisance was checking out - we were told none of our 6 credit cards worked and we failed to explain the staff what it probably meant when the credit card machine said "no dial tone". So we had to be escorted to the nearest city to withdraw money from a series of ATM machines.
Overall would recommend this hotel for a pleasant stay with friendly staff.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phuket, Thailand
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed February 29, 2012

My husband and I travelled here with my parents who were visiting us from the UK. We booked this online with a huge discount from the advertised rate which made me slightly suspicious, but the photos and reviews looked good and it was located in the area that we wanted to stay (although i must point out this hotel is very remote and not close to bars and restaurants). When we arrived we were pleasantly surprised by how lavish the grounds were and how well kept it was. The check in was quick and efficient and the hotel and the swimming pool area really looked good. We were taken to our rooms and again no complaints, we had sea view rooms as advertised and they were large and modern with a huge bathroom.

We had arrived late afternoon and my husband and father went off to the local supermarket to get a few things for us and me and my mum walked over to the beach. Once I had convinced my mum to walk across the rickety hand made wooden bridge they have in place at the end of the pier, we walked along a stunning deserted sandy beach enjoying the outlook. We walked back later to meet our partners and this was our first experience of ordering something in the hotel, when we all decided to have a pre dinner drink. The young girl there was asleep at her desk and when we woke her she came and took our order. We then waited 20 minutes as she went back and forth doing other tasks. She seemed pre-occupied so In the end we decided that we would forget about the drink and go and shower and get ready for dinner.

We came back to the restaurant a couple of hours later. The waiter came and welcomed us and gave us menus and we tried again to order drinks, Can we have some white wine we asked, "No sorry we have no white wine", can we have 2 Cokes please? "no sorry we have no coke" by this time me and my mum had got the giggles, my father was less impressed but asked then "well if you have no white wine can we bring our own bottle?" to which they replied "No problem" so from his earlier shopping trip he went and got his own bottle of wine from the room. We ordered Thai Food for Dinner which was superb, fresh, well presented and really tasty. We ate in the restaurant for 3 nights (all three with our own wine) and we would recommend you stick with the Thai food as opposed to the western selection as this was definitely the best. We took our wine every evening and we had good service and a pleasant atmosphere.

What we realised as time went on in our stay was that we saw the same staff all the time whether it was breakfast or late at night in the restaurant. All of which were very helpful and very polite. We are not surprised they are tired and are surprised they remain as cheerful as they do.

Unfortunately this hotel is greatly under staffed, and is being let down by this. The cleanliness when looking closely is not up to scratch generally but in the rooms you notice it, I could write my name in the dust behind my bed! The hotel is looking tired in parts and this is a real shame as this is really a beautiful hotel set in stunning grounds it just needs a little bit more TLC!

For the price we paid we have no real complaints we really enjoyed our stay, we just feel that the hotel would be more full if they could just improve their attention to detail, and get more staff.

Room Tip: The beach front rooms by the evening restaurant are great!
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotspring Beach Resort & Spa

Address: 79 Moo 8 Na Toey, Thai Mueang 82120, Thailand
Location: Thailand > Phang Nga Province > Thai Mueang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Thai Mueang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotspring Beach Resort & Spa 4*
Number of rooms: 75
Official Description (provided by the hotel):
This beach side resort boasts 75 guestrooms decorated with traditional Thai silk and furnishings and is surrounded by landscaped gardens and hot spring pools. The Hotspring Beach Resort & Spa is located in beautiful Phang Nga province, only a 25-minute drive north from the Phuket International airport. Guests can pamper themselves at one of the four spa pavilions which are surrounded by beautiful gardens and lotus ponds. Or, enjoy the cold and hot spring pools to revitalize the skin, rejuvenate your body and spirit. The on-site restaurants serve a delicious variety of both traditional Thai and Western cuisine. We hope to welcome you soon at The Hotspring Beach Resort & Spa! ... more   less 
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Also Known As:
Hotspring Beach Resort And Spa
Hotspring Beach Hotel Phang Nga
Hotspring Beach Resort & Spa Thailand/Phang Nga Province

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