We had a three day break planned as part of a 3 week trip to Thailand and we were excited by the prospect of staying at the Maikhao Dream resort. But it turned out to be a big disappointment, mainly due to the shocking standard of service, which is well below our previous experiences in the Far East and a long way off what would be required at a 5 star resort.
It started well enough, an efficient transfer from the airport in a 7 series BMW and a warm welcome at reception.
Then it started to go pear shaped.
Our room was unacceptable. A strong sewerage smell from the bathroom, a faulty safe, An unstocked mini bar, no toiletries and no table and chairs on the balcony. Hardly ready for a new guest and no one has signed this room off as acceptable to allocate.
I made my way back to reception and to be fair,the front of house manageress ( who was excellent throughout our stay), came back with me, apologised and quickly arranged to move rooms to an upgraded pool villa. (I got the impression that this wasn't a one off and recent TA reviews confirm my suspicions)
But the rest of our stay was just disappointment after disappointment. As per previous recent reviewers, service at breakfast and lunch was appalling. No eye contact from staff, no awareness that we were even there. Constantly having to ask for standard things like a pot of tea, etc. No one attending the pool bar.
I have never witnessed such a set of unmotivated staff in all my travels. What is going on here?
If it wasn't for the efficient front of house manager and her team, and the beauty of the location and well kept gardens this would be a one star review.
What a sad state of affairs the Maikhao Dream is in. As others have said, you do hope they can sort it out.
Avoid until they get their act together.
- Official Description (provided by the hotel):
- Maikhao Dream Resort & Spa, Natai is situated on the sandy shores of Natai Beach, Phang Nga. A boutique 56-room beach resort features 5 room categories with partial or full seaview and pool views. Elegantly designed to reflect traditional Thai architecture and decor in a modern style. It offers 5 Star luxury facilities for long summer holidays, weekend family getaways and romantic honeymoons. ... more less
- Reservation Options:
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- Also Known As:
- Maikhao Dream Resort Natai Hotel Takua Thung
- Maikhao Dream Resort & Spa, Natai Phang Nga Province, Thailand