We were late to check out because their shower facilities were closed for cleaning from the approximate period of 9:00am to 9:40am. We didn't see any signs that indicated the daily times that the washrooms were closed for cleaning.
We then had 20 minutes to shower and pack up the van to leave. In respect to their check out rule of 10 AM, we rushed to take our showers and we were almost finished packing up the van. The caretaker came knocking on our van to tell us it was past 10AM and we had to leave or pay an extra day. It was 10:07am. The caretaker didn't care when we told him that the showers were closed when we needed them.
In 7 months of traveling in holiday parks, we never experienced such rude service and never felt so rushed to check out, even if they caused an inconvenience for us having their facilities closed before check out. Shouldn't washrooms be closed for cleaning after check out?
Maybe we made the mistake in not asking for a late check out (even if we didn't intend on being late) but we never expected 7 minutes would be such an inconvenience for them. That's how they made us feel.
Upon checking out, we asked for directions but they seemed more interested making sure campers were checked out as opposed to helping us with our enquiry. So we just left without any helpful information from the staff.
- Official Description (provided by the hotel):
- Ashley Gardens is a unique 4.5 Star Holiday Park providing an appealing alternative accommodation option for visitors to Melbourne. Where else can you stay within 9 kms of the main city centre and experience a little bit of country in the city? Less than 30 minutes from Melbourne CBD, Tullamarine Airport, Spirit of Tasmania Ferry Terminal and easy access to major highways, Ashley Gardens BIG4 Holiday Village is the perfect place to begin or end your Melbourne adventure and making navigation a breeze. Melbourne boasts fabulous events, a passion for food and wine, fashion, sports and a fabulous arts scene. Enjoy the diversity of restaurants, café’s, bistros and bars offering a diverse spread of the world’s great cuisines, serving meals from the substantial and classic to the truly exotic. Sports enthusiasts will find the MCG, Telstra Dome Stadium, Rod Laver Tennis Arena, Melbourne Aquatic Centre and Albert Park Grand Prix Circuit & Golf Course, Flemington Racecourse all within easy access from Ashley Gardens BIG4 Holiday Village. As a general rule, Melbourne enjoys moderate weather with warm to hot summers, mild and sometimes balmy spring and autumns, and quite cool winters. Melbourne has a reputation for rain, but the city actually receives less rainfall than either Brisbane or Sydney. Ashley Gardens BIG4 Holiday Village is also conveniently located a short walk to Braybrook Shopping Centre, Central West Shopping Centre, public transport, a host of local restaurants and recreation facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Booking.com, Priceline, Agoda, Hotels.com, Tingo, Otel and Venere so you can book your Ashley Gardens BIG4 Holiday Village reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.