We seleceted the location and this property to make our Dubai re-union a memorable one. Though the location, ambience and views were close to our expectations, service and basic facilities lacked lustre, which cannot be even compared to a one star property.
We checked in on a humid afternoon, after a 6 hour long drive, some of us from various parts of the world on overnight long haul flights. We booked two rooms by the pool, with spacious balconies facing the pool and views of the beach. Rooms had all basic features had no reason to complain.
Here it starts, in this age of electronic communications, we wanted to access the internet, we called the reception to give us the login name and password. It was shocking to hear from the receptionist, asking us to walk up the steep pathways on this humid afternoon and collect the same from the reception. A few stern verbal exchanges resulted in getting the username and password over the phone. After this irritating experience, we started searching for the room service menu, couldn't find in the room, requested room service for the menu. We got a pathetic photo copy, at the age of 50, made it a labourous effort to read. We selected what we wanted to order, called room service, here comes the next surprise, though we tried to order, we were told the same is not available, but after mentioning that the item is in their menu, the order taker obliged.
The evening, before going for a wet dip in the pool, we decided to order dinner, tried to contact the Chef to have something exclusive kerala dishes if possible, who was not available in the property at 7.30pm, and the Souz Chef was too busy to come to the phone. The restaurant Manager was not of great help, but we managed to place order, to be delivered at 9.30pm. Promptly delivered as desired, but surprises never ended. Though the order was for 5 guests, the food was delivered without any cutlery or crockery. Food was tasty though one of the dishes was a bit too oily.
Woke up the next day, ordered two coffees and teas, and we received two teas in one pot and the other pot was opened and served, which turned out to be tea too. Coffee order was forgotten, instead tea was served.
The distaterous service experience continues, the night before our departure we wanted a train ticket booking to be done and confirmed, but was told by the hotel travel desk it is not possible without credit card. We did it ourselves over internet and forwarded confirmation to reception and requested reception desk to get us a print out of our confirmed reservation. Question, does this exclusive property require a travel desk to print out the booking we made ourselves online?, or should they have made the booking for us and charged to our room(even with an added service charge)?. These are basic services provided by entry level resorts.
In short, if you are not bothered about value for money, dont care about the service you receive and have an ice cold temper, please stay to experience the fresh air and expansive resort. Chill out in the pool, have leisurely read in a hammock, enjoy a drink in the chaise lounge in the balcony, this property is for you, else please avoid the experience.
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- Also Known As:
- Travancore Heritage Hotel Chowara
- Travancore Heritage Thiruvananthapuram Trivandrum
- Travancore Heritage Kerala, India - Chowara