Stayed here for one week in May after viewing the website and seeing they had undergone "extensive renovations". Rosemary Beach is an idyllic, quaint town of New Urbanist design. I wish I could say the same for The Pensione. From the outside it looks great, even the public spaces are stylish.
However, the interior remodel was one of the poorest I have seen. The room had new carpet, fixtures and furniture. One of the bedside lamps was falling out of its wall anchor, another had no working light bulb, and the floor lamp had a damaged lampshade. The bathroom tiling looked like it had come used from a Holiday Inn and the wood walls and ceiling have several screw holes with no screws.
On top of this, the housekeeping was atrocious. We stayed a week and the only thing they did was make the bed and change towels. We ran out of coffee for the Keurig maker in the room on the second day as well as cups (which were paper) and they were never refilled. We also ran out of tissues on the third day and toiletries by the fourth which were never refilled. The room was never dusted and there were no cups or glasses of any kind in the room. We had to place out toothbrushes in a paper cup. I called midweek to request more coffee and toiletries and got two more coffees which were never replaced after that and no toiletries even though I was told they were to be restocked in the rooms at the Inn. One day we returned to find what appeared to be a used tissue in the holder with nothing else!
This level of service and poor renovation is unacceptable at nearly any star-level, let alone what we were paying and expecting based upon the website calling this a "European style luxury Inn" and the overall classy ambiance of Rosemary Beach. The Pensione is at near extortion level pricing given its current state of affairs and should be avoided at all costs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.