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“Generally good, but overpriced” 3 of 5 stars
Review of The Morritt Country House Hotel

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The Morritt Country House Hotel
The Morritt Country House Hotel, Greta Bridge DL12 9SE, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Greta Bridge
Sheffield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Generally good, but overpriced”
3 of 5 stars Reviewed July 1, 2012

SERVICE
Generally good with some minor problems. The room was only dressed for one person on arrival in spite of the hotel being aware that two guests were expected. However, this was addressed relatively quickly following a call to reception.

VALUE
The room we stayed in was overpriced. We were expecting a beautiful room which had been thoughtfully furnished for a rate of £120.00 a night. There is no doubting that the hotel is attractive at the front facade, but to the rear there are number of newer annexes which somewhat spoil the country house feel. The common areas are what you would expect in an old public house \ hotel, but the furniture and finishes don't reflect the price. Much the same can be said of the room, but perhaps to a greater degree. In our view the furniture and finishes don't offer much beyond what you would find in a Travellodge or Premier Inn, albeit do fit with the country house feel. For avoidance of doubt, we were not troubled by the style of the furnishings and fittings, but that they were cheap and did not reflect the room rate.

SLEEP QUALITY
We slept relatively well, but we were disturbed by an industrial type noise and speaking between what we presume were hotel staff at around 1.30am. This was at least partly due to us having the window wide open because the room was uncomfortably hot on what was a relatively cool summer evening!

CLEANLINESS
The room and common areas were clean, although we did find some form of insect catcher underneath the edge of the bed, which had a number of insects in it. We did also speak to another guest who had mould in their room, but acknowledge this is simply hearsay.

LOCATION
Convenient location just off the A66 and easy to find. Very limited off the road parking, but the hotel is at the end of the road so we felt relatively comfortable parking on the road.

ROOMS
As alluded to above, we felt the room was considerably over priced. The furniture and fittings were cheap and the country hotel theme was not continued throughout. By way of example, there was industrial lino in the bathroom and a cheap bathroom suite. Nothing was terrible, just not what we expected given the room rate. On a positive note, the room was relatively large.

FOOD
We had the Morritt breakfast, which was essentially a full english breakfast. The food was generally of a high standard with quality ingredients. Our only slight niggle was the relatively slow service, but we acknowledge that a large number of guests descended on the breakfast room at the same time.

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
London
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 18, 2012

My husband and I held our wedding reception at The Morritt last month. The day itself went very smoothly, Michael and his team were wonderful and we could not fault the food and service on the day. All our guests commented on the quality of the food and how well the day flowed. For that reason we must say a huge thank you to the chef, the waiting staff who were polite, attentive and courteous and above all Michael.

However, the lead up to our special day was a very different experience and unfortunately the reason we feel the need to write this review. When we were first looking for wedding venue’s Barbara (the wedding co-ordinator and owner) gave a great sales pitch. Nothing was too much hassle; we would be able to tailor our wedding to exactly how we wanted it. This was perfect for us as we were not fans of wedding packages and we knew The Morritt had a great reputation for the quality of the food.

We then started to see a very different side and the nothing is too much hassle approach was quickly diminishing. During one meeting we had to really battle to get Barbara to confirm that she would deliver what we had requested.

Due to us living in London we knew a number of our friends would wish to stay at the venue. Since booking the hotel and the date of the wedding the prices of the bedrooms had gone up. I can understand that tariffs change over time, however not only were we not informed of this, the original price of the rooms at the time we made the reservation would not be honoured.

There was no concession on the price of the bedrooms offered to our guests despite us reserving the entire hotel, nor were our guests offered any discount if they chose to stay two nights. Unfortunately, a number of our guests complained about this to us and indeed a number found alternative accommodation as a consequence. We have attended many weddings and have always been advised that a special rate was offered to wedding guests even if it was just a token amount. The bedrooms are also very expensive, especially the bronze rooms which are tired and cramped and for £110/night are very overpriced. Again, we have had negative comments from our guests regarding the rooms and it saddens us that they feel they did not receive value for money.

Ironically, The Morritt secured a room discount for guests who want to stay at The Holiday Inn, Scotch Corner, the rooms being a fraction of the cost of The Morritt, but won’t offer anything for people who actually want to stay at the venue!!

Three weeks prior to our wedding, there was one room which remained un-booked. We requested that this be released to the general public and were happy to lose our deposit. We were informed that as we hadn’t released it two months prior to the wedding we were liable for the full cost of the room. The usual cancellation terms for the room is 7 days prior for a full refund. Despite having booked all other 26 rooms and with a number of our guests staying the evening before the wedding as well no gesture was offered by The Morritt. This left a very bitter taste given the amount of business we were giving The Morritt.

We were provided with an indicative cost breakdown 3 days before the full invoice was due (we should have received it in January) and we were shocked to see that a £500 charge was included for room hire and our honeymoon suite was also charged at £200. The terms and conditions state that a room charge will be incurred if there are less than 120 evening guests. This figure is not in the terms and conditions but Barbara advised that she used the figure that was in the civil ceremony information, not the T&C’s (we did not have a civil ceremony). Despite asking her to negotiate on this amount, there was no flexibility. Therefore we decided to invite an additional 20 guests for the evening at a cost of £200 saving us the £500 room hire charge and the £200 charge for the honeymoon suite!

Ultimately the day was a success, my husband and I enjoyed every minute of it. However; I would strongly advise anyone who was considering The Morritt as a wedding venue to seriously consider their options. The original sales pitch is a far cry from reality. As a word of warning, get everything from Barbara in writing, as that’s the only way you will ensure that there is no discussion when the invoice is received

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Co.Durham
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 6, 2012 via mobile

We had our wedding reception here and Barbara and her team could not of given our families a better day.Every detail is attended to.We chose this hotel as had previously dined and been to other weddings here.As soon as you drive upto this hotel you feel relaxed and special.The food is divine,especially Sunday Lunch,the restaurant is beautifully decorated and you feel like your having a special treat but not pretentious at all.The rooms are very stylish and comfortable with luxurious antique touches.The garden is lovely to enjoy the real ale in.We are looking forward to returning for our anniversary for afternoon tea and a overnight stay.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk
Top Contributor
129 reviews 129 reviews
26 hotel reviews
Reviews in 66 cities Reviews in 66 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 24, 2012

Had a 2 night midweek stay.
First night ate in the restaurant; don't imagine it has many covers a night so priced accordingly. But it was a good meal with excellent service---as it was throughout our whole stay--so no complaints.
Second night ate in the Dickens Bar; more informal bar menu and really enjoyed it. Good selection of beers as well.
Our room was lovely with a good view and decent breakfast menu.
We spent our days walking and the hotel was a perfect base. Flopping in leather chairs in the lounge at the end of the day, reading daily papers, wandering to the bar for a drink, using the free wi-fi, after dinner coffees etc.
I get the feeling the hotel is a busy wedding venue so can't comment on what it is like to stay when the hotel has been "taken over".
Really enjoyed our stay, the staff/service are a big asset, and will return.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 17, 2012

This is a wonderful hotel with excellent food. It has a warm atmosphere, lovely lounges, and an old bar with wall murals. It's not in Barnard Castle: it is in beautiful country surroundings with very well maintained gardens. An excellent magical place. The staff are welcoming as are the owners.
Just right in every way ................ and they do weddings!!!!!

Room Tip: Have a good look at their website - the photos of the rooms are good and accurate.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 15, 2012

Alex G

Needed somewhere to stay at short notice as I was visiting a customer in Barnard Castle. It was a pity that I was only there only for one night! Overall the hotel has a really pleasent, country house/home feel to it, restaurant was excellent, service was very good, room (number 2, which has a four poster bed) was very comfortable if slightly small, shower room was clean and bright. though the shower itself was not the strongest I've ever used.

Limited parking , so arrive early if possible

If I'm up this way again, I'll certainly make this my first choice.

Excelllent value for what I paid.

Room Tip: If there are a lot of noisy people in the bar (unlikely) ask not to go in a room above....
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 15, 2012

Just returned from our first visit to this lovely hotel. It is often written in reviews that the staff couldn't do enough for guests, that is certainly the case at the Morritt. The food was some of the best we have come across in our travels, the steamed ginger pudding with local ale ice cream was especially superb. Produce used was all local and top quality. The room was very comfortable, we stayed in room 1 (can't remember the name) overlooking the garden. I expect the beautiful magnolia tree outside our room is in bloom now. We found it good value because they gave us a generous bed, breakfast and dinner package. Will definitely go back.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Morritt Country House Hotel

Address: The Morritt Country House Hotel, Greta Bridge DL12 9SE, England
Location: United Kingdom > England > County Durham > Greta Bridge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Greta Bridge
Price Range (Based on Average Rates): $$
Number of rooms: 26
Official Description (provided by the hotel):
Escape the urban hubbub, relax and unwind at The Morritt Country House Hotel & The Garage Spa. Situated in picturesque Teesdale countryside, and easily accessible from the A66, we offer northern welcomes and an unstuffy, romantic atmosphere. With award-winning food, a luxurious modern spa, and individually designed guest rooms, we're perfect for short breaks, special occasions, weddings or an escape from the every-day. As a family-fun hotel and spa we place a great deal of value on service. Our customers constantly tell us that it is our employees who make The Morritt a special place to visit. Our philosophy is "yes, we can" - if we can do something for you, we will do our best to accommodate your request. We look forward to giving you a warm welcome. ... more   less 
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Also Known As:
The Morritt Country House Hotel And Restaurant
Morritt Arms Hotel
Morritt Arms Barnard Castle

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