stayed here at the end of august,Had a great relaxing break the hotel was true to previous reports.We were lucky enough to be allocated a lake view room that had been refurbished overlooking the gardens,i feel the opinions of others about their stay might reflect the quality of their room !!.our room was large well equipped with a large bathroom.The public areas down stairs are quite modern,clean and comfortable.The conservatory area is a warm and pleasant place to relax with a drink from the nearby bar,all overlooking a nice garden area,its a short walk down to the lake side.
We enjoyed one evening meal in the restaurant,the meal was of good quality and ample portions at a fair price,the restaurant area is pleasant and your breakfast is served here also.
Staff throughout the hotel were helpful and pleasant at all times especially in reception,and in the restaurant.
breakfast was adequate with varied choice but moderate portions served for you ,not buffet style.One gripe was the coffee pots for two ,filled to the brim so that they dribble as you pour your drinks, both mornings !!.
Now the bad news ,at checkout we were billed for one evening of our stay TWICE for the same evening ,ALSO even though we only ate one evening meal in the restaurant we were billed for that meal TWICE ,even though i had paid for this meal already at the bar on the the evening!!!.
MY ADVICE TO GUESTS pay for your meals and services as you go by cash,keep your receipts to hand and don't authorise hotel charges to your pre registered card,
This hotel appears to have clientel of older people who i feel aren't so vigilant and are probably more trusting,Our experience took the shine off what was otherwise a great stay and i would not hesitate to stay here again or recommend the hotel,just excercise a little caution.
- Also Known As:
- Derwentwater Hotel
- The Derwentwater Hotel Keswick/Portinscale, Cumbria
- Official Description (provided by the hotel):
- Take in the serenity of our grounds, and you’ll find pastures teeming with wildlife. Gaze across Derwentwater and you’ll find majestic fells, shrouded in time and mystery. Within the hotel, you’ll find an excellent standard of service, and all the facilities you’d expect from a Coast & Country venue. You’ll find an intimate, relaxed feel throughout, and a warm, friendly service at all times. ... more less
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