What price customer service? Well very expensive in our case. Reception staff ok but unable to help as hotel was full when requested a room change as the bathroom facilities were suited to a child rather than adult. On asking our room number - receptionist knew what we meant so surely something should have been done long ago. Shower was a struggle for someone 5'3 but any taller and you had no chance. More water leaked down hose than shower head. Bath panel dirty with peeling paint, rusty radiator and very poor quality. We had booked double room - imagine our surprise to find two rock hard single beds pushed together - very uncomfortable and poor nights sleep as result. Unable to see out of windows as glass panes had blown and full of condensation. The whole hotel was shabby, damp with peeling wallpaper and water stains. The conservatory leaked and constantly splashed onto settee where seated. Bar manager had no manners, and even less understanding of customer service - he is an absolute disgrace and certainly not an asset to the hotel. Unable to find a clean table at breakfast as the staff appeared to have no concept of what clearing tables was about. There was a constant stream of visitors for breakfast who seemed bewildered about where they could be seated. I would expect so much more but sadly received so little - until the bill - £125 for one night room only. Scandalous due to the poor room and facilities. A budget hotel would have provided better standards than those at this one.
- Official Description (provided by the hotel):
- Take in the serenity of our grounds, and you’ll find pastures teeming with wildlife. Gaze across Derwentwater and you’ll find majestic fells, shrouded in time and mystery. Within the hotel, you’ll find an excellent standard of service, and all the facilities you’d expect from a Coast & Country venue. You’ll find an intimate, relaxed feel throughout, and a warm, friendly service at all times. ... more less
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- Also Known As:
- The Derwentwater Hotel Keswick/Portinscale, Cumbria