Having stayed here last year and had a wonderful stay, I was anticipating the same again. Sadly not
As I was lead to my room the staff member who greeted me boasted that I had the best room in the house. Thee was no tea tray and the sheets on the bed had dodgy stains on them. Fair play, when I pointes this out, they tired to put it right. Then my bathroom flooded with the torrential rain, rendering it a health and safety hazard. I requested a change of rooms only to be told they were full. No alternative offered. Then the staff member lhoned his boss and suddenly anothet room was available. This was fine apart from an overwhelming damp smell and non functioning tv.
On the up side, the food was very good.
After all this, when I checked out, the staff member aplolgised again, but no effort was made to offer me any compensation for this disasterous visit.it was not value for money on this occasion. Normally I would have made some comments about this, and probably should have but a sleepless night in a damp smelling room had worn me down and I was rushing to getto a meeting. I hope this was a one off experience because, as I said, my last visit to this hotel was very good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. We would however like to point out the tea and coffee facilities are placed in a cupboard in room one. Regarding the flooded bathroom on this evening the weather was adverse and torrential rain occurred, our house is over 400 years old and maintains its traditional wooden windows. These problems have never occurred before in the past and this was a first with such heavy rain. The hotel was fully booked and it took time to re arrange rooms. Again this is the first time we have received any complaint from room 8. Once again I would hope you would appreciate the severe weather conditions that evening. I thank you for your positive comments on the food and hope you the next time you return it will be not such a "Fawlty towers experience"
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