My husband and I dined at Incontro on Friday the 19th of July 2013 which was my 30th birthday. I had always wanted to go to Incontro for a while and always adored their menu from time to time so he surprised me and took me there. I happen to have a fetish for fine dining. The ambiance was wonderful and the view of the city and the swan river. The restaurant is dim inside and all tables have candles for a perfect romantic candle lit dinner experience.
The staff welcomed us and suggested that we try the piccolo menu which includes small portions of different meals in tappas style designed by the chef. The staff advised us that the chef would come and see us personally about the meals. The meals were absolutely wonderful and as yummy and well presented as I expected.
Eventually we noticed the chef going from table to table speaking with guest which was a different experience from what we have had before in some of the finest restaurants. Unfortunately we watched him visit all tables including people who came after us and not once did he visit our table. At one point he actually walked in the direction of our table then turned away and it made me begin to wonder what was different about us from the rest of the guests. I couldn't figure out why we could not be accorded the same experience he shared with all other guests.
Other than that I cannot fault the scrumptious food and desert prepared by the chef but it would have been nice to be made to feel more welcome by him. The staff were absolutely wonderful and courteous and made up for it. Personally the wait staff should not promise guests that the chef will come speak to them when he won’t. I loved the food and service is very important to me so for that reason I will not be going back.
If you own or manage InContro, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.